Some Serious Flaws

What are the best aspects of this product?

Can email me when a call comes in and/or a voice mail has been left

What aspects are problematic or could work better?

1) There is a delay in voice transmission between caller and recipient that often causes both parties to start talking at the same time, then stop, then start - very annoying.
2) When a caller selects an extension, the set up software has a setting for the number of rings you want that caller to hear before an answer, but Grasshopper has a predetermined number of about 15 rings that is REQUIRED, even though the set up appears to allow for less - customer support is aware and states that Grasshopper "feels" it is best to have at least their predetermined number of rings . . . so many are required that I have many clients hang up rather than wait for an answer :(
3) the desktop app and the mobile app are completely different, not only in layout and how they work, but in content . . . calls, voicemails, texts, and faxes all handled differently if at all, by each app.
4) old texts can not be deleted, so the inventory of texts just continues to grow and becomes cumbersome to scroll through over time
5) a text from someone who has never texted comes through into the "in box" just fine, but if for anyone with whom you have previously texted and categorized that exchange as "Done", any fresh texts from them do not go into the "in box" so they go unnoticed until you go looking for them in the Done file (where they do rise to the top since they appear in chronological order, fortunately, or you would never find them.)
6) the mobile app does not 'auto-refresh' so unless you constantly sign out and then sign back in, you miss alot of new calls, voicemails, texts, and faxes . . .
7) often, text transmissions take several hours to transmit

What features/services would you like to see in future versions of this product?

Fix all of the above!

What specific problems in your company were solved by this product?

Many problems in my company have been CAUSED by this product . . . I alerted customer service about all of this . . . they seemed unpleasantly surprised but never got back to me with any solutions.

Are you a current user of this product?

Yes