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User review of Gremlin Social

Highly responsive customer support

- by Fannie

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

It has become a tool that helps us to post content on social media with while it adheres to compliance. We have sites for our sales staff and also social media. All these work hand in hand to ensure that sales increase while we market our product to the target market. With Gremlin we are able to accomplish many things we did not have before. For example posting with ease on social media sites and still being able to comply with the relevant standards. Apart from that, customer support has been reliable and highly responsive towards the issues we have with the tool. This has made easier on our part and we can only enjoy what the product has in store for us.

What aspects are problematic or could work better?

It is all good with this product as it provides reliable compliance and publishing of content on social media sites. However, there is the need to improve on the reporting functionality of the tool especially on Facebook and Twitter. However, for our case, we have a monitoring software on the side which helps to solve this problem. We are able to use in in collecting data and analyzing it on those social media platforms. In spite of all that, we can use Gremlin to manage our workflow and adherence to compliance for the publishing we make on social media platforms.

What specific problems in your company were solved by this product?

We deal with banking services which means we have to deal with handling of the sensitive data. On that note, Gremlin has come of age to help us comply with the relevant industry standards when we post on social media sites. Also, for the part of documentation or archiving we can use this product to help us comply with the regulators in the industry. In short, we have become reliable in our sales and marketing efforts while we share content on social media for our customers. This means that we do not have to worry if we are doing things right as the tool does that for us by assuring us of compliance.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Banking

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.