User review
of Groove
Calling with Groove!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Allows user to stay in a workflow without getting disctracted bouncing between email inbox / dialer / CRM (Salesforce, in our case).
What aspects are problematic or could work better?
Very small things are sometimes buggy, like the view when selecting a list of contacts to call.
What features/services would you like to see in future versions of this product?
More columns in the call screen (customizable) so that I can add details like a City's population or fiscal start.
What specific problems in your company were solved by this product?
Better time management!
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Government Administration
USAGE & IMPLEMENTATION
What software did you use before?
RelateIQ
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
I'm not sure
What is your total annual cost for using this product?
I'm not sure
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
I'm not sure
