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Groove Review

Groove
Our score: 8.9 User satisfaction: 91%

What is Groove?

Groove is #1 Sales Engagement Platform for Salesforce & Gmail Users, and have empowered over 40,000 reps at leading companies around the globe. Groove is a sales engagement software built for inbound and outbound sales teams. It helps your sales representatives spend more time on closing deals by streamlining each stage of your sales process. Groove’s feature set is configured to match the needs of each team in your sales organization — sales leaders, sales operations, and sales reps — while keeping your data consistent in a single, centralized platform.

Groove requires a minimum of 5 users in your sales team. It specializes in helping your salespeople grow your pipeline, engage your accounts, boost your revenue and sell smarter. This platform also equips all the vital features you need to get your hands on data-driven insights and actionable analytics to enhance your sales processes and productivity. Its products include email and calendar integration, campaign automation, sales analytics, sales productivity, account-based sales, and built-in dialer. 

As a trusted Salesforce partner, Groove’s deep integration with the leading CRM solution saves you time and money as it syncs information between the systems seamlessly and automatically. This means you can quickly access the data you need and trim downtime in moving from one system to another. Tracking results with full visibility and communicating your accounts are optimized in the software to drive efficiency and revenue.

Overview of Groove Benefits

Engaging accounts is accomplished with ease in Groove. Here are some of its main benefits:

Optimized campaign management

Groove helps you ensure your campaigns are not only timely, but it should maintain quality communication as well. Building multi-step campaigns, called “Flows” in Groove, is accomplished with ease. It gives you a high-level view on which Flows are engaging or not and drill down to see who among your prospects are responding. This makes sure you deliver the right message to the recipient at the right time. It also takes care of sending follow-up messages to leads and collaborating with your entire team.

Automated data entry

Eliminate the time-consuming and tedious process of manual data entry with Groove’s integration with Salesforce. Email and calendar records are synced automatically to make sure your accounts are always up-to-date. You have to option to choose which emails to sync or to push all emails into Salesforce in logging inbound and outbound emails in real time.

Groove also collects data to give you visibility on how your sales team is spending their time. Driving productivity can also be achieved with the software’s solutions such as email tracking, templates, reminders, scheduled email deliveries, and meeting scheduler. This is crucial to ensure you don’t miss anything while maintaining visibility over each aspect of your sales process. Groove also has a built-in dialer where you can immediately connect from Gmail, Flow or Salesforce.

Access valuable sales insights

Groove provides you with analytics on what’s working and not working so you can find the right solutions to enhance or fix it. This includes templates for email and call scripts and sales activities. If they are effective, you can easily share them with the rest of your team. If they are under-performing, you can immediately find ways to fine-tune them. Analytics give you detailed real-time insights such as which time and day have the highest connect rates and account-based engagement scores.

Account-based sales tools

By using Groove’s account-based engagement data, you can get a comprehensive look of the account you’re targeting to ensure you are engaging them optimally. Prioritizing accounts is streamlined with star or label assignment, filtering and advanced search for your team to focus on. You also see a detailed view of each account’s engagement history to approach them accordingly.

Overview of Groove Features

  • Meeting scheduler
  • Auto-call logging
  • Activity log
  • Custom data collection
  • Sales automation
  • Team collaboration
  • Email sync
  • Built-in analytics
  • Email tracking
  • Multi-step campaigns or “Flows”
  • Campaign automation
  • Advanced search
  • Follow-up communications
  • Reminders
  • Filters
  • Sales team activity
  • Account prioritization
  • Account-based engagement
  • Lead coverage
  • Real-time insights
  • Two-way Salesforce integration
  • Personalized emails
  • Local area code calling
  • Built-in dialer
  • Click-to-call
  • Templates
  • Tasks
  • Email scheduling
  • Calendar sync
  • Template performance
  • Call statistics

Groove Position In Our Categories

Position of Groove in our main categories:

TOP 50

Groove is one of the top 50 Sales Software products

Groove is also listed in the following subcategories:

Every company has different requirements and requires an application that can be customized for their size, kind of employees and customers, and the specific industry they are in. For these reasons, no system can provide perfect tools out-of-the-box. When you search a software app, first be sure what you require it for. Read some Groove Sales Software reviews and ask yourself do you desire basic features or do you need sophisticated features? Are there any industry-specific tools that you are searching for? Obtain the answers to these queries to assist your search. There are multiple factors that you need to reflect on and these include your finances, particular business needs, your organization size, integration needs etc. Take your time, try out a few free trials, and finally zero in on the system that provides all that you need to improve your company competence and productivity.

How Much Does Groove Cost?

Groove Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Groove pricing is tailored to your specific business needs. Your sales team should have a minimum of 5 users to use the software.

Groove’s core features include: 

  • Email & Calendar Integration
  • Salesforce Integration
  • Sales Campaign Automation
  • Sales Analytics
  • Dialer (click to dial, local presence, Salesforce integration)
  • Sales Productivity
  • Account Based Sales

Contact the vendor to request for a demo and quote.

User Satisfaction

Positive Social Media Mentions 186
Negative Social Media Mentions 2

We realize that when you make a decision to buy Sales Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Groove reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Groove. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Groove Comparisons

Groove user reviews

Great tool + Super Responsive Support & Team

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 19.08.2019 Company Size: More than 100 Employees Industry: Computer Software

Brilliant app

Read full review >
Anonymous Reviewer
5/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.12.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

The one stop product for SDRs

Read full review >
Sydney Bonar
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.12.2018 Company Size: 51-100 Employees Industry: Computer Software

Sales taken to another level

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.12.2018 Company Size: Industry:

Great tool for B2B lead Management and Automation!

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

3/5

Value for Money

5/5

Ease of Use

Published on: 22.11.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

What are Groove pricing details?

Groove Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Groove pricing is tailored to your specific business needs. Your sales team should have a minimum of 5 users to use the software.

Groove’s core features include: 

  • Email & Calendar Integration
  • Salesforce Integration
  • Sales Campaign Automation
  • Sales Analytics
  • Dialer (click to dial, local presence, Salesforce integration)
  • Sales Productivity
  • Account Based Sales

Contact the vendor to request for a demo and quote.

What integrations are available for Groove?

Groove connects with the following systems seamlessly:

  • Salesforce
  • Gmail
  • Google Calendar
  • LinkedIn Sales Navigator
  • Vidyard
  • Gong.io
  • DocSend

Groove average rating:

Average score
5/5 (20 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Ethan

PROS: I simply love the simplicity and ease of Groove. Setup is done in a breeze and it allows me to be flexible for scaling operations. Whether it's about being on top of things with my PR contacts or client, Groove gives me the ability to do for work for a dozen people. This is an absolute tool for startups looking to maximize their resources.

CONS: There was one time when I had to do adjustments from some of my contacts in the list. This is never an issue if you have an organized list. But it would be convenient to have an organized list feature somewhere.

Reviewed 1 year ago

Read full review >

The least favorable review

Annette

PROS: The ability to seamless move from my G-Mail to Salesforce is helpful as an Inside Sales associate. Before I had Groove I had to go through the painful process of opening and linking to Salesforce to seek out a contact to seize the opportunity or acquire a lead. Now, with Groove, I have a bird's eye view of an opportunity or lead. This helps me respond faster and close out deals with my clients.

CONS: There have been instances where Groove has its share of glitches. But they dealt with it through immense improvements, which made even more happy.

Reviewed 1 year ago

Read full review >

More reviews from 20 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great tool + Super Responsive Support & Team

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 19.08.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: Groove is great for start up teams and small sales teams. It's a lower cost tool that gives you all the punches needed for any growing sales team!

CONS: The UI could use a bit of work but i t's getting better and better by the month!

What do you think about this review? Great Poor

Brilliant app

Read full review >
Anonymous Reviewer
5/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.12.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: I personally love giving my clients the opportunity to have their input regarding scheduling appointments with me.

CONS: Logging emails seems to be a little bit glitchy at the moment, and I find that I have to manually log a few, but not too many. Normally resetting the settings clears this out for a while.

What do you think about this review? Great Poor

The one stop product for SDRs

Read full review >
Sydney Bonar
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.12.2018 Company Size: 51-100 Employees Industry: Computer Software

PROS: Tightest integration with Gmail and SFDC on the market, well thought through product roadmap, designed for a truly account based sales mindset

CONS: The design of the product could be better

What do you think about this review? Great Poor

Sales taken to another level

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.12.2018 Company Size: N/A Industry: N/A

PROS: I find extremely useful the email analytics, open/clicked-on links and replies. It's extraordinary useful information for me and my sales team in order to achieve customer success, and manage performance metrics. Another great features are email templates and flows that automate delivery of emails to my contacts, accounts or leads. It works seamlessly with Salesforce and Gmail.

CONS: Nothing to say from me. I'm very happy with it.

What do you think about this review? Great Poor

Great tool for B2B lead Management and Automation!

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

3/5

Value for Money

5/5

Ease of Use

Published on: 22.11.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Groove is a great tool to connect to SFDC while working within Gmail. All the emailed could be automatically logged into SFDC without any manual work Flows could be created to make lead qualification process much easier. Now you can also view linked in information directly from the groove panel on gmail so you'd gain more information on the propsects while answering emails without ever changing screens. Amazing tool that I'd recommend any B2B company to use!

CONS: Sometimes things don't sync perfectly. Particularly when trying to automatically update some sfdc fields. On lead bounce kind of events, the sync is still kind of buggy.

What do you think about this review? Great Poor

Groove is amazing!

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.11.2018 Company Size: N/A Industry: N/A

PROS: The overall ease of use and the email templates with the ability to track effectiveness.

CONS: I haven't found an aspect of Groove that isn't already great!

What do you think about this review? Great Poor

Groove is great!

Read full review >
Anonymous Reviewer
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.11.2018 Company Size: 11-50 Employees Industry: Consumer Services

PROS: Creating templates for common responses is a great way to stay efficient in correspondence and track who's opening those emails. Having visibility on open and click rates is a great way to know if your message is resonating. Also, the ability to sync communication with Salesforce is fantastic for CRM.

CONS: It would be great to see a break down in individual template performance. While seeing open rates and click through percentages is nice from a performance standpoint, being able to export a file of contacts that have done either would be helpful for follow up communication to targeted interested parties.

What do you think about this review? Great Poor

We love Groove!

Read full review >
Anonymous Reviewer
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 15.11.2018 Company Size: More than 100 Employees Industry: N/A

PROS: Ability to quickly mass target and touch contacts within our accounts

CONS: Some trouble editing "copied" flows. Time-consuming trying to manipulate to allow edits. Sometimes groove emails that are sent out to clients arrive in inboxes with distorted fonts and paragraphs. Makes for a poor experience, as clients have emailed us back stating that it looks copied and pasted and not personalized. Which may not be the case.

What do you think about this review? Great Poor

Groove was the perfect tool I needed to add on my belt

Read full review >
Jaryd Hickman
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.11.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: It is super easy to use, integrates beautifully with G-Mail and Salesforce and allowed me to easily scale my outreach efforts. I gain at least an hour each day back not having to log notes directly in salesforce. The reporting helps provide insight into what happens after you send your email, which provides peace of mind and helps me close business.

CONS: It gets a little tricky when your salesforce database has duplicate contacts, but that is less of a groove problem I think.

What do you think about this review? Great Poor

Great sales enablement tool!

Read full review >
Anonymous Reviewer
4/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.11.2018 Company Size: More than 100 Employees Industry: Human Resources

PROS: Ability to track email opens, auto reminders to follow up with unanswered emails, goove flows for prospecting.

CONS: The only thing I can think of was a bug with the groove dialer tool but it seems to have been fixed.

What do you think about this review? Great Poor

Great addition that makes my life easier every day

Read full review >
Florence Lucas
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 08.11.2018 Company Size: N/A Industry: N/A

PROS: I love that it tells me when me emails are opened and how many times they're opened. I love the custom time of the emails feature.

CONS: Email templates still not super easy to work with.

What do you think about this review? Great Poor

Calling with Groove!

Read full review >
Anonymous Reviewer
4/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.11.2018 Company Size: 11-50 Employees Industry: Government Administration

PROS: Allows user to stay in a workflow without getting disctracted bouncing between email inbox / dialer / CRM (Salesforce, in our case).

CONS: Very small things are sometimes buggy, like the view when selecting a list of contacts to call.

What do you think about this review? Great Poor

Great tool for salespeople!

Read full review >
Anonymous Reviewer
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.11.2018 Company Size: More than 100 Employees Industry: Human Resources

PROS: There are a lot of great things to say about Groove. I love the ability to store email templates and easily add prospects to campaign flows, so I don't have to worry about anyone falling through the cracks. I also love the ability to send reminders that go right to my inbox if they don't respond!

CONS: The UX originally was iffy, but they have made some great updates recently.

What do you think about this review? Great Poor

User-friendly with great blogging material.

Read full review >
Alice
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: Super simple to utilize. Their support is straightforward. Very responsive. Blog content never ceases to amaze me.

CONS: Absolutely nothing. This product is all around great.

What do you think about this review? Great Poor

You’ll never be slow again with Groove’s flow.

Read full review >
Ethan
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.08.2018 Company Size: 11-50 Employees Industry: N/A

PROS: I simply love the simplicity and ease of Groove. Setup is done in a breeze and it allows me to be flexible for scaling operations. Whether it's about being on top of things with my PR contacts or client, Groove gives me the ability to do for work for a dozen people. This is an absolute tool for startups looking to maximize their resources.

CONS: There was one time when I had to do adjustments from some of my contacts in the list. This is never an issue if you have an organized list. But it would be convenient to have an organized list feature somewhere.

What do you think about this review? Great Poor

I constantly use Groove nowadays!

Read full review >
Annette
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.08.2018 Company Size: More than 100 Employees Industry: Internet

PROS: The ability to seamless move from my G-Mail to Salesforce is helpful as an Inside Sales associate. Before I had Groove I had to go through the painful process of opening and linking to Salesforce to seek out a contact to seize the opportunity or acquire a lead. Now, with Groove, I have a bird's eye view of an opportunity or lead. This helps me respond faster and close out deals with my clients.

CONS: There have been instances where Groove has its share of glitches. But they dealt with it through immense improvements, which made even more happy.

What do you think about this review? Great Poor

A worthy SaaS product.

Read full review >
Stella
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.02.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: From what I can sense, we're heavy Groove users. We're using it for a lot of reasons. Setup was a breeze. Workflow is as clear as day compared to the DIY setup you'd see in a software like Zendesk.

CONS: Its knowledge base has zero support if you own a Google Analytics code in the head . But Groove does let you view on KB articles. It'd be nice to have enhanced reporting. You get some basic features, but something like comparison of periods, reply times, and etc.. would be a plus.

What do you think about this review? Great Poor

This software isn’t just restricted to agents working for support.

Read full review >
Henrietta
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.01.2018 Company Size: 11-50 Employees Industry: Fund-Raising

PROS: Groove makes room for a simple and handy UI. It makes sure our users can be heard and their suggestions are taken into consideration. Assigning team members to cater to request have been a big help. This is particularly true when dealing with client relationships.

CONS: The glaring downside with Groove is its restrictions when inserting it into our product. This matter could be from our part. But it'd be nice to an integration to our product.

What do you think about this review? Great Poor

Get groovy with none other than GrooveHQ!

Read full review >
Joey
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.12.2017 Company Size: More than 100 Employees Industry: Unavailable

PROS: Groove is super easy. It comes with a clean UI. This allows for quick and efficient communication with customers. It allows for multi-user access.

CONS: The only issue that I came across is its search functionality. It's a pain to be familiar with. Errors happen at least once weekly. Other than that, nothing much else.

What do you think about this review? Great Poor

A help desk platform that looks sleek and handy.

Read full review >
Garrett
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.12.2017 Company Size: More than 100 Employees Industry: Unavailable

PROS: Very lightweight. All features are usable. We were able to get things started within a couple hours. It was intuitive to have everything set up.

CONS: To be honest. Nothing much. I could go on and copy and paste this sentence all over again to prove my point.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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