User review
of Groove
We love Groove!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Ability to quickly mass target and touch contacts within our accounts
What aspects are problematic or could work better?
Some trouble editing "copied" flows. Time-consuming trying to manipulate to allow edits.
Sometimes groove emails that are sent out to clients arrive in inboxes with distorted fonts and paragraphs. Makes for a poor experience, as clients have emailed us back stating that it looks copied and pasted and not personalized. Which may not be the case.
What features/services would you like to see in future versions of this product?
n/a
What specific problems in your company were solved by this product?
ability to touch each account, marketing and sales communicate better now that marketing is able to share groove templates with us and auto sent templates themselves.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
not sure
What is your total annual cost for using this product?
not sure
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
not sure
