Wonderfully seamless knowledge management platform

What are the best aspects of this product?

Guru features a basic but efficient storage structure for all the internal company knowledge that it carries. It sorts information into knowledge cards, boards, board groups and collections, thus it is easy to retrieve any specific information that is needed. This makes Guru very useful for our company since we handle huge bulks of information throughout our operations.

What aspects are problematic or could work better?

I hope we can label one card and make it fall under a few collections, much similar to how we can label a card to make it fall under a few boards. This would address our problems of dealing with overlapping information regarding key company details. On a side note, a quality spelling and grammar checking tool would be a big help when creating a card.

What specific problems in your company were solved by this product?

Guru is a fantastic solution for easier retrieving of information from our knowledge-based, frequently asked question page, as well as from our product troubleshooting guides. This platform is capable of carrying all information that we need, thus making Slack and emailing obsolete. It also makes things easier with the help of useful Chrome and Slack plugins. Moreover, the Guru Collection feature has a flexible authorization option, so we can easily assign staff who can create cards. We do not need to depend on managers and administrators alone while boosting collaboration among employees, and this is something that other tools cannot offer. It also features a handy SMS verification system that supports being accurate and updated for our contents; thanks to verification alerts and timeline.

Are you a current user of this product?

Yes