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Guru Review

Guru
Our score: 9.5 User satisfaction: 98%

What is Guru?

Guru is an omni-channel knowledgebase for support, sales, and marketing teams. It is available where your users are in different forms: as a browser extension, a web application, and a Slack bot.

Whichever channel your workforce chooses to access Guru they can view the most up-to-date knowledge aggregated from both internal and related external sources. As such, they are able to apply solutions and remediation actions confidently.

But Guru is more than a knowledge unification platform. It has a publishing API and turnkey solution that allow you to be flexible. This means that you can either build your own branded knowledge base or power your existing external sites with the application.

Overview of Guru Benefits

Aggregated Knowledge

Maintaining multiple knowledge bases stresses your team and makes it harder for your workforce to retrieve the information they need. With Guru, you can bring data from disparate sources together in a single platform to allow your personnel to find answers to their queries rapidly.

Knowledge Verification Workflow

Your company’s knowledge and solutions grow every day. Because of that, it is increasingly important to make certain that staff have access only to the best and most up-to-date articles. Guru can help you with that as it has a built-in knowledge verification workflow that automatically notifies you when it is time to review and revise content.

Knowledge Base Performance Insights

Guru provides you with actionable data regarding how users utilize your knowledge base. You can also employ the application to identify trends in searches. With the insights you glean, you can improve your content and advance your knowledge strategy.

Accessibility & Adaptability

Unlike other knowledge management applications that focus on wikis, Guru puts information at your workforce’s fingertips wherever they are. They can search and view information from their browser’s extension or interact with a Slack bot to find relevant articles. With these options, your agents have documentation and knowledge integrated with their workflows.

Moreover, Guru offers you two methods for publishing knowledge content. You can use its publishing API to power your existing knowledge base or you can employ the turnkey solution to build from scratch your branded information portal.

Overview of Guru Features

  • Web Application
  • Browser Extension
  • Slack Bot
  • Knowledge Unification
  • Filters
  • Knowledge Update Notifications
  • Analytics
  • Publishing API

Guru Position In Our Categories

Keeping in mind businesses have unique business wants, it is only rational that they abstain from deciding on an all-in-one, “perfect” software product. Needless to say, it would be hard to try to pinpoint such application even among well-known software products. The sensible step to do is to spell out the several chief functions that merit careful thought like essential features, packages, skill capability of staff, company size, etc. After which, you must conduct the research comprehensively. Have a look at these Guru evaluations and look over the other solutions in your list more closely. Such all-encompassing research ensures you steer clear of unfit applications and select the system that meets all the benefits you require business requires.

Position of Guru in our main categories:

TOP 5

Guru is one of the top 5 Knowledge Management Software products

If you are considering Guru it might also be sensible to examine other subcategories of Knowledge Management Software gathered in our database of SaaS software reviews.

Since each company has particular business requirements, it is advisable for them to desist from seeking a one-size-fits-all perfect software application. Needless to say, it would be useless to try to find such an app even among widely used software applications. The smart thing to do would be to jot down the various vital elements that need consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Guru Knowledge Management Software reviews and look into each of the other solutions in your shortlist in detail. Such comprehensive research can make certain you reject ill-fitting platforms and select the system that presents all the features you require for business success.

How Much Does Guru Cost?

Guru Pricing Plans:

Free Trial

Base

$6.00/user/month

Growth

$12.00/user/month

Pro

$24.00/user/month

Flux

Contact vendor

Guru offers the following enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Base – $6.00/user/month or $5.00/user/month/annual billing

  • 100 GB Data Storage
  • Browser Extension
  • Slack Bot
  • Recommendation Engine
  • Roles & Groups
  • Collections
  • Boards, Tags & Categories
  • Content Import

Growth – $12.00/user/month or $10.00/user/month/annual billing

  • All Base Features
  • 500 GB Data Storage
  • Verification Engine
  • Q&A
  • Card Manager

Pro – $24.00/user/month or $20.00/user/month/annual billing

  • All Growth Features
  • 1 TB Data Storage
  • Analytics
  • CRM Integration
  • Support App Integration
  • Single Sign On
  • Publish API

Flux – request pricing information

  • AI-Driven Contextual Coaching

User Satisfaction

Positive Social Media Mentions 253
Negative Social Media Mentions 3

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Guru reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Guru. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Guru pricing details?

Guru Pricing Plans:

Free Trial

Base

$6.00/user/month

Growth

$12.00/user/month

Pro

$24.00/user/month

Flux

Contact vendor

Guru offers the following enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Base – $6.00/user/month or $5.00/user/month/annual billing

  • 100 GB Data Storage
  • Browser Extension
  • Slack Bot
  • Recommendation Engine
  • Roles & Groups
  • Collections
  • Boards, Tags & Categories
  • Content Import

Growth – $12.00/user/month or $10.00/user/month/annual billing

  • All Base Features
  • 500 GB Data Storage
  • Verification Engine
  • Q&A
  • Card Manager

Pro – $24.00/user/month or $20.00/user/month/annual billing

  • All Growth Features
  • 1 TB Data Storage
  • Analytics
  • CRM Integration
  • Support App Integration
  • Single Sign On
  • Publish API

Flux – request pricing information

  • AI-Driven Contextual Coaching

What integrations are available for Guru?

Guru can integrate with CRM systems and support applications.

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Reviewed By Louie Andre
Page last modified
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