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User review of Gusto

Decent Product, Company Doesn’t Care About Security

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Product is easy to use with a modern interface and clear pricing.

What aspects are problematic or could work better?

They clearly do not have any consideration for security. I was closing my account as my business is quite small and I no longer needed to run payroll. When they sent me an email to go over next steps, they sent an email to myself and the owner of ANOTHER business who was also looking to close her account. The email started with Dear Zack and (other owner's name), and any replies from either one of us got CC'd to the other. After myself and this other owner called them out on it, they stopped responding to our emails. If they can't even keep emails separate and secure, how can I trust them with bank accounts, social security numbers, and tax information? Needless to say I am NOT happy, and I would never give this company another penny of my business.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Computer Networking

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What is your total annual cost for using this product?

$700

How long is your contract with the vendor?

Unlimited

FEATURE DETAILS

Payroll

Direct Deposit
5
amazing
Paychecks Printing
3
ok
Payroll Reports Printing
5
amazing
Payroll Online Access
5
amazing

Taxation

Federal Taxes Calculation
5
amazing
State Taxes Calculation
5
amazing
Local Taxes Calculation
5
amazing
Tax Forms Electronically Filing
5
amazing
Electronic Payroll Tax Payment
5
amazing
Federal Tax Forms
5
amazing
State Tax Forms
5
amazing

Integrations

Quickbooks Accounting
3
ok