Decent Product, Company Doesn’t Care About Security

What are the best aspects of this product?

Product is easy to use with a modern interface and clear pricing.

What aspects are problematic or could work better?

They clearly do not have any consideration for security. I was closing my account as my business is quite small and I no longer needed to run payroll. When they sent me an email to go over next steps, they sent an email to myself and the owner of ANOTHER business who was also looking to close her account. The email started with Dear Zack and (other owner's name), and any replies from either one of us got CC'd to the other. After myself and this other owner called them out on it, they stopped responding to our emails. If they can't even keep emails separate and secure, how can I trust them with bank accounts, social security numbers, and tax information? Needless to say I am NOT happy, and I would never give this company another penny of my business.

Are you a current user of this product?

No