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Gusto REVIEW

Payroll Software

16 user reviews
USER SATISFACTION 99%
OUR SCORE 9.4

What is Gusto?

Gusto is an online HR services tool designed to simplify the complex and tedious processes involving payroll, benefits, and HR for modern businesses. It won our Expert’s Choice Award for 2017 as well as the Supreme Software Award for the same year.

The app also delivers a solid set of payroll features, coupled with an unusually well-designed user interface, and innovation and automation functionalities that impress even experts. Plus, businesses get to use it at a fair price tailored to their exact needs.

Gusto states that the company’s mission is to simplify complicated business processes such as HR, benefits, and payroll for modern companies. This company’s software is used by more than 60,000 companies nationwide and it has offices in San Francisco and Denver.

What does it offer? To start with, Gusto provides payroll, 401(k), and workers’ comp insurance nationwide. Health benefits are available in 17 states, with more coming: Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, Maryland, Michigan, New Jersey, New York, Ohio, Oregon, Pennsylvania, Texas, Virginia, and Washington.

Built mainly for small businesses, the platform is also capable of automating the calculation, payment, and submission of a company’s payroll taxes at whatever government level. In the meanwhile, it will ensure that businesses can pay through bank deposit or check options, automate calculations, year-end forms, and taxation to avoid critical errors, and save even more time to handle bookkeeping on its own.

Gusto’s monthly price starts at $39 base plus $6 per person for full-service payroll. This includes new hire reporting, direct deposit, year-end W-2s and 1099s, unlimited payroll runs, off-cycle, and bonus payrolls, and more. You don’t need to sign a long-term contract and are free to suspend your account at any time. You can also add on health insurance, 401(k), other benefits, and HR tools to manage your team.

Gusto also offers a 1-month free trial which starts after you run your first payroll. If you need help, you can contact the company’s customer support agents via phone, email, or chat. They are based in Denver and San Francisco and provide assistance Monday through Friday, 6 am to 5 pm Pacific.

Overview of Gusto Benefits

Why use Gusto? The key advantage of this system is automated payroll management, as users can set up and schedule payments, and let the system handle the rest. With this feature in place, all employees will be paid on time, and the process will become independent from human interaction and thus less prone to mistakes. Gusto Payroll also supports the campaign for paperless transactions as digital paystubs are delivered via email in an effort to reduce paper waste.

Employees who are feeling generous can even set up their accounts to donate to charitable institutions straight from their paychecks. Integration with the widely used accounting systems makes Gusto a flexible platform, especially when it comes to bookkeeping which falls completely under the system’s competence.

Let’s give a detailed look to some of the main benefits associated to this system:

It saves your time

The main benefit of full payroll automation is saving time, as Gusto takes over time off calculations, ACA compliance, year-end forms, payroll taxes, and even adopts unique workflow calculations. In this way, all important data is synchronized in a single system, and the user can focus on more important activities.

It makes payroll management error-proof

Gusto will not only minimize critical human errors, but eliminate those completely. Now that you won’t have to enter data in several different apps and websites, you will take things easy, and let the system calculate deductions without you being involved at all. Plus, Gusto acts as a personalized employee database, where you can store important information, and access it any time and from any device.

It facilitates access to information

The reason why both small and large teams prefer Gusto is the simplified, hassle-free navigation. The app makes it easy to pull off important information, including employee contact data, I-9s, W-2s, time off balances, and much more. For the purpose, you will only have to log into the system using your credentials.

It activates full payroll automation

Gusto requires nothing else but a single entry of your team’s data, where you get enough flexibility to decide how your employees are paid, and how their paystubs, tax filings, and W-2s ought to be handled. Your employees will also be able to add date themselves, and download information that is important to them even after they leave the company. The system will also automate all local, state, and federal taxes in validated forms that can be used for all purposes. The Gusto team acknowledges the difficulty of managing payroll for first-time users, and thus provides a kit of useful tips and training materials, and access to expert support.

It simplifies benefits administration

Consult the vendor’s licensed advisers and make use of the intuitive software to manage benefits easily. Keep your existing plan or choose a new one, tailored for your needs. Gusto will make this possible with employment tax reporting, payments, workers’ comp insurance, new hire reports and detailed budget plans. Your team will also have access to dedicated benefits advisors with years of health care experience.

It streamlines HR

With Gusto, you can consolidate all your employee data. All info from emergency contacts to new hire documents to anniversaries is organized in one place, where employees can access it, modify it, or download it for their needs. This also helps comply with HIPAA standards, and makes HR management much more transparent.

It is fully compliant with HIPPA, ACA, and ERISA standards

All Gusto operations were designed to meet in detail HIPAA, ACA, and ERISA standard which means that the system will check data automatically, prepare compliance reviews of your benefits and send automated notices, and guarantee employee privacy unlike any similar system.

It offers affordable, integrated 401(k)

Gusto allows you to set up and manage 401(k) plans with unparalleled ease, and enable employees in such way to save money for their retirement.

It integrates with all important third-party systems

Last, but not least, Gusto was developed to blend easily within every software architecture, and works in synergy with several accounting, time and attendance, and expense systems. On the list of integrations, you will discover names such as Xero, QuickBooks, FreshBooks, TSheets, When I Work, Nimble, Homebase, Receipt Bank, Bamboo HR, and many more.

Overview of Gusto Features

  • Lifetime Accounts for Employees
  • Digital Paystubs
  • Easy Charitable Donations
  • Employee Self-Enrollment
  • Automated New Hire Reporting
  • Automatic Payroll Tax Processing
  • Payroll on Autopilot
  • Contractor Payments
  • Net-To-Gross Payments
  • Unlimited Payroll
  • Cancel Payroll
  • Flexible Schedules
  • Detailed Payroll Reports
  • Multiple Pay Rates
  • Multipl Pay Schedules
  • Hourly and Salary-based Computations
  • Collaboration
  • Time-off Tracking
  • Direct Deposit and Checks
  • Software Integrations
  • Pre-Tax Benefits
  • Reimbursements
  • Multiple PTO options (tenure accrual, waiting periods, and standard or unlimited PTO)
  • Filterable payroll reports (filter by employee(s), location, department)
  • Custom offer letters
  • Flexible Spending Accounts, Health Savings Accounts, and Commuter Benefits.
  • Visual org charts
  • Coworker directories
  • Mobile
  • Digital Signature

Awards & Quality Certificates

Award
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Gusto Position In Our Categories

Position of Gusto in our main categories:

10

Gusto is one of the top 10 Accounting Softwareproducts

10

Gusto is one of the 10
Accounting Software products


Gusto is also listed in the following subcategories:

Category:Position:Category:Position:
Expenses Management Software#7 Payroll Software#1
Category:Position:
Expenses Management Software#7
Payroll Software#1

Every enterprise has different needs and requires a software that can be customized for their size, kind of employees and clients, and the specific industry they are in. For these reasons, no platform can provide perfect tools off-the-shelf. When you look for a software product, first be sure what you need it for. Read some Gusto reviews and ask yourself do you need basic features or do you need complex tools? Are there any industry-specific tools that you are searching for? Get the answers to these questions to help your search. There are multiple aspects that you need to reflect on and these include your finances, specific business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally choose the system that presents all that you want to boost your organization competence and productivity.

How Much Does Gusto Cost?

Gusto Pricing Plans:
Free trial
Core Plan
From $45/mo
Complete Plan
From $51/mo
Concierge Plan
From $161/mo

Gusto offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Core Plan: Full-Service Payroll – $39/mo base + $6/mo per person

Includes all payroll features, employee accounts and profiles, health benefits and workers’ comp administration, expert support.

Complete Plan: Full-Service Payroll + Advanced HR Tools – $39/mo base + $12/mo per person

Includes hiring and onboarding tools, time-off requests, employee directory and surveys, plus all payroll features, employee accounts and profiles, health benefits and workers’ comp administration, expert support.

Concierge Plan: Full-Service Payroll + Advanced HR Tools + Certified HR Advisors – $149/mo base + $12/mo per person

Includes certified HR pros, HR resource center, dedicated support, plus all payroll features, employee accounts and profiles, health benefits and workers’ comp administration, hiring and onboarding tools, time-off requests, employee directory and surveys.

You can also add health benefits, 401(k) plans, 529 plans, commuter benefits, HSAs, and FSAs to any plan.

User Satisfaction

We realize that when you make a decision to buy Payroll Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Gusto reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Gusto. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

202

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

Gusto User Reviews

Anonymous Reviewer

Anonymous Reviewer

Anonymous Reviewer

3 months ago
Verified
user


Sarah

What are Gusto pricing details?

Gusto Pricing Plans:
Free trial
Core Plan
From $45/mo
Complete Plan
From $51/mo
Concierge Plan
From $161/mo

Gusto offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Core Plan: Full-Service Payroll – $39/mo base + $6/mo per person

Includes all payroll features, employee accounts and profiles, health benefits and workers’ comp administration, expert support.

Complete Plan: Full-Service Payroll + Advanced HR Tools – $39/mo base + $12/mo per person

Includes hiring and onboarding tools, time-off requests, employee directory and surveys, plus all payroll features, employee accounts and profiles, health benefits and workers’ comp administration, expert support.

Concierge Plan: Full-Service Payroll + Advanced HR Tools + Certified HR Advisors – $149/mo base + $12/mo per person

Includes certified HR pros, HR resource center, dedicated support, plus all payroll features, employee accounts and profiles, health benefits and workers’ comp administration, hiring and onboarding tools, time-off requests, employee directory and surveys.

You can also add health benefits, 401(k) plans, 529 plans, commuter benefits, HSAs, and FSAs to any plan.

What integrations are available for Gusto?

Gusto Payroll integrates with the following business systems and applications:

  • BambooHR
  • QuickBooks
  • QuickBooks Online
  • Xero
  • Capital One Spark Business
  • FreshBooks
  • TSheets
  • When I Work
  • Deputy
  • Nimble Schedule
  • Boomr
  • Time Tracker
  • Receipt Bank
  • Kin
  • Ximble
  • eBility Time Tracker
  • Receipt Bank
  • Boomr
  • Homebase

User reviews


User reviews in total: 16

11
1
0
1
3

Average Rating:

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The most favorable review

Sarah

8 months ago


Pros: Gusto is a big help for both employees and employers. It notifies staff members about their salary credit. The vendor’s online chat support is simply superb as they resolve my issues quickly. This app has helped to simplify our payroll operations and we are also able to save a lot of time. Last, but not the least, the pricing plans are very affordable.

Cons: The vendor could have done the implementation in a better way. They could have provided a detailed timeline of what they were going to do. Plus, they could have clarified what input I needed to give. In the end it was fine but I had to do some of the work myself.

The least favorable review

Anonymous Reviewer

5 days ago


Pros: Nothing! Really I mean there is nothing that is valuable about this company or service. Slow payment processing, When they do pay your employees they get it wrong or pay them on the wrong day. Try calling "customer support" and they will always say it is the customers fault. Never their fault and will continue to make a point of why they are right and the customer is wrong!

Cons: Slow payment processing. Horrible, disrespectful and rude customer support. They will not listen the to issue and will only tell you what they feel the customer is doing wrong!

Anonymous Reviewer
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Published 5 days ago
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user
Nothing! Really I mean there is nothing that is valuable about this company or service. Slow payment processing, When they do pay your employees they get it wrong or pay...



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Anonymous Reviewer
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Published 2 months ago
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user
It has a basic design. Federal filings seem to work.



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Anonymous Reviewer
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Published 3 months ago
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user
Their platform is Easy to use and user friendly and it requires a simple login to do payroll



1 person thinks this review is helpful

What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Gusto is a big help for both employees and employers. It notifies staff members about their salary credit. The vendor’s online chat support is simply superb as they...



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Anonymous Reviewer
Report a concern

Published 8 months ago
Product is easy to use with a modern interface and clear pricing.



1 person thinks this review is helpful

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Published 9 months ago
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user
I am on the wrong side of 60 and run a small business. Unlike the millennials, I am not that tech savvy as I belong to an older generation. Therefore, I appreciate the...



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Published 10 months ago
Verified
user
Gusto gives me great confidence to manage all my payroll processes and tasks. The product offers great value and it will meet with good success in the payroll market...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
It is simple to set up the application and the interface is attractive. The vendor could make customer support more accessible. But their phone agents are very...



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Published 1 year ago
Verified
user
The system is intuitive and offers a clear dashboard. This helps me quickly find the things I need and I can easily do tasks such as downloading paystubs, understanding...



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Published 1 year ago
Verified
user
I love the intuitive and clear interface. Plus, their customer support is outstanding and the agents are very knowledgeable and helpful. They always resolve my issue...



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