User review
of Gusto
Horrible Customer support and service!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Nothing! Really I mean there is nothing that is valuable about this company or service. Slow payment processing, When they do pay your employees they get it wrong or pay them on the wrong day. Try calling "customer support" and they will always say it is the customers fault. Never their fault and will continue to make a point of why they are right and the customer is wrong!
What aspects are problematic or could work better?
Slow payment processing. Horrible, disrespectful and rude customer support. They will not listen the to issue and will only tell you what they feel the customer is doing wrong!
What specific problems in your company were solved by this product?
None. Payroll with this company was the biggest pain and problem every 2 weeks I have to call them and expedite my employees getting paid because Gusto can not do what they are supposed to do.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
FEATURE DETAILS
Payroll
Direct Deposit very poor
1
Paychecks Printing very poor
1
Payroll Reports Printing very poor
1
Payroll Online Access very poor
1
Taxation
Federal Taxes Calculation very poor
1
State Taxes Calculation very poor
1
Local Taxes Calculation very poor
1
Tax Forms Electronically Filing very poor
1
Electronic Payroll Tax Payment very poor
1
Federal Tax Forms very poor
1
State Tax Forms very poor
1
Integrations
Quickbooks Accounting very poor
1
Sage (Peachtree) Accounting very poor
1
NolaPro Accounting very poor
1
Perfect HCM Suite very poor
1
