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User review of Gusto

Ideal payroll app for startups and small businesses

- by Jonathan

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love the intuitive and clear interface. Plus, their customer support is outstanding and the agents are very knowledgeable and helpful. They always resolve my issue quickly. With their help, we are able to manage all our payroll tasks effortlessly.

What aspects are problematic or could work better?

I am not sure I can blame this issue on Gusto. I use Xero for accounting and it is a drawback that I cannot match the payroll deductions in Gusto with the pertinent fields in Xero. However, my accountant was able to resolve the issue and continue to work smoothly, so it is not a big issue.

What specific problems in your company were solved by this product?

I need to manage payroll processes for a startup firm and our budget does not allow us to invest in an expensive system. Gusto is a great fit for our needs and budget as it offers the features we need at an affordable price.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.