MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Gusto
User review of Gusto

Not recommended for Payroll

- by Daniel Correa

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Good Sales Team. They are good at selling you the product and filling your mind with hopes and dreams.

What aspects are problematic or could work better?

The entire System.

What features/services would you like to see in future versions of this product?

I would like to see the entire team replaced by competent individuals.

What specific problems in your company were solved by this product?

I work for Two Marines Moving. We are a Veteran Owned and operated Company that has been in business for 12 years. We have about 80 employees most of which are Veterans of the United States Armed services. For 11 ½ of those 12 years we have used 2 other payroll companies with no issues and were extremely happy. We recently switched to Gusto and have had nothing but a horrible experience. The most recent and worst of them all started two days ago on 3/11/2020. We were emailed from Gusto Customer Service that our Payroll had been deleted and that our CEO had to log into the system and fill out a 8655 Form in order to get our payroll processed on time and there was nothing else needed to be done from Two Marines Moving. He logged in immediately and upon viewing the document he noticed it was already signed and dated. We attempted to run the payroll and were unsuccessful. We again contacted Gusto to find out why this had happened, and they had told us that there was another document that needed to be signed along with the 8865 and that it was our fault for not noticing the form. We were then informed that the direct deposit portion of payroll will be ran a day later than planned for. We asked how Gusto could fix the mistake they made, and we were told they wouldn’t. We then had multiple levels of our management attempt to reach Gusto and fix the issue. Finally, our CEO had gotten on the phone to speak to a manager. We were again told that Gusto will do absolutely nothing and that because we had spent so much time trying to get our Veteran employees paid on time another cycle had lapsed and now they will get paid 2 days later than expected. We then informed all our employees of this mistake from Gusto and let them know that they could call their customer service to pass on any complaints. Several of our employees informed us that response given from the Gusto customer service staff was that “your management team did not process payroll on time” even though I have Emails from the customer service team at Gusto saying otherwise. I do not recommend using them unless you want problems with your payroll and then to be lied about it later on.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Translation and Localization

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

ADP

Why did you decide to change it?

It was a company decision.

Are you satisfied with the change?

No

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

Not Known

What is your total annual cost for using this product?

Not Known

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Payroll

Direct Deposit
1
very poor
Paychecks Printing
1
very poor
Payroll Reports Printing
1
very poor
Payroll Online Access
1
very poor

Taxation

Federal Taxes Calculation
1
very poor
State Taxes Calculation
1
very poor
Local Taxes Calculation
1
very poor
Tax Forms Electronically Filing
1
very poor
Electronic Payroll Tax Payment
1
very poor
Federal Tax Forms
1
very poor
State Tax Forms
1
very poor

Integrations

Quickbooks Accounting
1
very poor
Sage (Peachtree) Accounting
1
very poor
NolaPro Accounting
1
very poor
Perfect HCM Suite
1
very poor