Run From Gusto

What are the best aspects of this product?

Employees can log in and see their paycheck. I have nothing else to add.

What aspects are problematic or could work better?

Everything else. The transition from our old company was terrible. They did not move over data separated by category (regular pay, overtime, personal time, etc..) everything was lumped into regular pay thus when needing to complete VOE\'s for employees you can\'t decipher how much overtime, bonus, vacation, etc. they had. Their PTO breakout lacks. They paid quarterly taxes upon the takeover which they were instructed not to do, so our taxes were paid double. When errors are made and I ask for a supervisor, they tell me they won\'t have anyone call me. Their company doesn\'t work that way. You complain to customer service and they promise to funnel up your complaint. They don\'t have a way in their system to put an employee on temporary hold while on maternity leave. You have to terminate them or you continue to pay fees for them whether or not your process any pay for them. Their system tracks PTO, but if someone enters more time off than they have, the Gusto system pays them anyway and allows them to go into negative PTO hours. You can\'t input the correct employee dismissal date if you plan to give them a final paycheck in two weeks. The dismissal date must be after the last paycheck. New PTO hours given each January 1st don\'t show up on the Jan 15th paystub due to a glitch Gusto has in their system if your payroll beginning date is say Dec 29th of the prior year. It\'s just one thing after another. I would never use them.

Are you a current user of this product?

Yes