Horrible partnership

What are the best aspects of this product?

Very basic system. Easy to use. People will catch on easily.

What aspects are problematic or could work better?

They have serious issues with processes. They don't understand how their product works with your ERP system or CC processor.

What features/services would you like to see in future versions of this product?

Their contract makes you pay for the entire service up front for the year. Be very cautious of this. They switched their processes with us mid way through the contract and then refused to work with us on any type of refund.

What specific problems in your company were solved by this product?

This is absolutely the worst company we have partnered with in my 12 years with my business. Their customer service is simply horrible and I'm worried they almost got shut down because they weren't PCI compliant even though they told us they were. They gave us 2 days. Yes, 2 days to find a new CC processor and have it setup. You can only use their specific processors which don't even work with all of their tech. Their processors costs $6000 more than what we were currently paying and Handshake refused to help in that cost. The process we have to do now is different than what was initially presented to us. They switched it mid contract and then refused to refund a prorated amount. It's highway robbery in my mind. Be very cautious of anything you sign with them. Even then they'll just end up changing it mid way through the contract. Absolutely disappointed in a company that would conduct business like that.

Are you a current user of this product?

Yes