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Handshake Review

Handshake
Our score: 8.4 User satisfaction: 98%

What is Handshake?

Handshake is a wholesale sales order management tool that allows your team to write and receive orders using the iPad, iPhone, and Web. This platform is used by sales reps and teams all around the world selling business-to-business (B2B) products and services to present their catalog, handle their customers, and comprehensively streamline their order fulfillment process.

Handshake is leading provider of sales order management solutions for wholesale, providing tools such as mobile applications for your sales team in the field as well as B2B operations. It allows for wholesale businesses to offer clients with better engagement and experience, maximize customer data to boost sales, accelerate order fulfillment processes, and help teams efficiently perform sales processes.

Overview of Handshake Benefits

With Handshake, you can write and receive orders all over the world with just your iPad, iPhone, and the web. No need to manually input sales management information from catalogs, line sheets, faxes, and phone calls. You do not need to write another order by hand.

Writing orders on your iPad & iPhone means there is no need to create paper order forms, no more human errors or typos, and no more need to reenter orders.

The tool has processed over $1 billion in orders across 47 countries. A fully electronic solution, Handshake reduces your overhead costs and allows your sales staff to focus on the more important tasks of the day than manual order entry.

Orders written on this tool by your sales reps immediately sync to the company’s back office, thus speeding up fulfillment as well as time to payment.

Handshake delivers outstanding sales order automation that can benefit your customers, sales, as well as operations teams.

Overview of Handshake Features

  • Order Writing Interface
  • Instant Sync
  • Offline Access
  • Custom Branding
  • Barcode Scanning
  • Interactive Quotes
  • Product Catalog
  • Product Variants
  • Inventory Availability
  • Customer List
  • Customer Notes
  • Batch Orders
  • Order History & Favorites
  • Customer Reports
  • Performance Reports
  • Web Order Management
  • Review, Modify & Confirm Orders
  • Web Order Writing
  • Update Customer and Product Info
  • Manage Inventory Data
  • Advanced Pricing System
  • Territory Management
  • Back Office Integration
  • Customizable Scheduled Exports
  • Automated Data Imports
  • Handshake API

Handshake Position In Our Categories

Keeping in mind companies have unique business wants, it is only rational they steer clear of seeking an all-in-one, “perfect” system. Nonetheless, it would be futile to try to discover such a software solution even among recognizable software solutions. The reasonable thing to do would be to note down the several significant functions which entail consideration including major features, packages, technical skill competence of staff members, organizational size, etc. After which, you should do your product research thoroughly. Browse through some of these Handshake evaluations and look into each of the solutions in your shortlist more closely. Such all-encompassing product investigation guarantees you steer clear of unsuitable applications and choose the one that has all the features your business requires in growing the business.

Position of Handshake in our main categories:

TOP 200

Handshake is one of the top 200 Accounting Software products

TOP 100

Handshake is one of the 100 eCommerce Software products

Handshake is also listed in the following subcategories:

It's important to note that almost no software in the Accounting Software category is going to be an ideal solution that can match all the goals of various company types, sizes and industries. It may be a good idea to read a few Handshake Accounting Software reviews first as some solutions can perform well only in a really narrow group of applications or be prepared with a really specific type of industry in mind. Others might work with an intention of being easy and intuitive and therefore lack complicated functionalities welcomed by more experienced users. You can also find software that support a wide group of customers and provide a complex feature base, but that in most cases comes at a higher cost of such a software. Be certain that you're aware of your needs so that you pick a solution that has exactly the elements you look for.

How Much Does Handshake Cost?

Handshake Pricing Plans:

Free Trial

CORE

$39.95/user/month

PROFESSIONAL

$79.95/user/month

ENTERPRISE

By quote

CORE – $39.95/user per month (billed annually)

  • Write orders on iPad & iPhone
  • Handshake Hub
  • HD product catalog
  • Offline access
  • Unlimited SKUs and customers
  • Price tiers
  • Quantity discounts
  • Customer notes
  • Barcode scanning
  • Inventory levels & restock dates
  • Interactive quotes
  • Real-time performance reports
  • Branded order confirmation emails
  • Manual data import & export
  • Email & chat support

PROFESSIONAL – $79.95/user per month (billed annually)

  • All Core features plus:
  • Territory management
  • Advanced pricing system
  • Real-time inventory levels
  • Real-time customer reports
  • Branded iPad & iPhone apps
  • Rep specific catalogs
  • Batch order writing
  • API access for real-time integration
  • Scheduled order exports
  • Automatic data imports
  • Telephone support
  • 24-hour support response time

ENTERPRISE – by quote

  • All Professional features plus:
  • Promotions and programs
  • Customized business rules
  • Business rule validation
  • Customized in-app notifications
  • Custom objects
  • Pre-built order templates

User Satisfaction

Positive Social Media Mentions 128
Negative Social Media Mentions 2

We realize that when you make a decision to buy Accounting Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Handshake reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Handshake. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Handshake Comparisons

Handshake user reviews

Ordering has never been this faster with Handshake

Read full review >
Mateo
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.10.2019 Company Size: Industry: N/A

A true sales booster and time-saver

Read full review >
Harvey
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2019 Company Size: Industry: N/A

Providing ease and accessibility for its users

Read full review >
Jackie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Consumer Goods

An easy order process we use for the business

Read full review >
Joel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.09.2019 Company Size: More than 100 Employees Industry: Consumer Goods

The automated ordering makes the process faster

Read full review >
Savanah
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.09.2019 Company Size: Industry: N/A

What are Handshake pricing details?

Handshake Pricing Plans:

Free Trial

CORE

$39.95/user/month

PROFESSIONAL

$79.95/user/month

ENTERPRISE

By quote

CORE – $39.95/user per month (billed annually)

  • Write orders on iPad & iPhone
  • Handshake Hub
  • HD product catalog
  • Offline access
  • Unlimited SKUs and customers
  • Price tiers
  • Quantity discounts
  • Customer notes
  • Barcode scanning
  • Inventory levels & restock dates
  • Interactive quotes
  • Real-time performance reports
  • Branded order confirmation emails
  • Manual data import & export
  • Email & chat support

PROFESSIONAL – $79.95/user per month (billed annually)

  • All Core features plus:
  • Territory management
  • Advanced pricing system
  • Real-time inventory levels
  • Real-time customer reports
  • Branded iPad & iPhone apps
  • Rep specific catalogs
  • Batch order writing
  • API access for real-time integration
  • Scheduled order exports
  • Automatic data imports
  • Telephone support
  • 24-hour support response time

ENTERPRISE – by quote

  • All Professional features plus:
  • Promotions and programs
  • Customized business rules
  • Business rule validation
  • Customized in-app notifications
  • Custom objects
  • Pre-built order templates

What integrations are available for Handshake?

  • Netsuite
  • Intuit QuickBooks
  • Oracle
  • Sage
  • Salesforce
  • SAP
  • Xero
  • Microsoft Dynamics
  • Epicor
  • QuickBooks Online
  • MYOB

Handshake average rating:

Average score
4.5/5 (15 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Harvey

PROS: Handshake is straightforward and easy to use. It comes with unique features like images on invoices to help retailers identify items. The editing functionalities of this software are also incredible, which makes the quantity and discount adjustments easy, even on the go.

CONS: For us to keep our listings and sales record, we need to have at least one active license. And this one thing I don’t like about Handshake.

Reviewed 6 months ago

Read full review >

The least favorable review

Spencer Beesley

PROS: Very basic system. Easy to use. People will catch on easily.

CONS: They have serious issues with processes. They don't understand how their product works with your ERP system or CC processor.

Reviewed 11 months ago

Read full review >

More reviews from 15 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Ordering has never been this faster with Handshake

Read full review >
Mateo
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.10.2019 Company Size: Industry: N/A

PROS: We have a good experience using Handshake. It is easy to use, and its customer service is fantastic. I love the fact that they keep on improving the platform and add more functions to fit with different business setups.

CONS: The software is currently functional but with selected infrastructures only. I also wish it has a lot of programs that can robustly be integrated with other tools. But it’s good they that are currently working on these issues to give us a better user experience.

What do you think about this review? Great Poor

A true sales booster and time-saver

Read full review >
Harvey
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2019 Company Size: Industry: N/A

PROS: Handshake is straightforward and easy to use. It comes with unique features like images on invoices to help retailers identify items. The editing functionalities of this software are also incredible, which makes the quantity and discount adjustments easy, even on the go.

CONS: For us to keep our listings and sales record, we need to have at least one active license. And this one thing I don’t like about Handshake.

What do you think about this review? Great Poor

Providing ease and accessibility for its users

Read full review >
Jackie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: Handshake offers an easy to use interface for its users and provides access to the whole inventory.

CONS: Nothing to say; the app is well-made.

What do you think about this review? Great Poor

An easy order process we use for the business

Read full review >
Joel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.09.2019 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: Handshake has made the order process easier by digitally searching for products instead of thumbing through a pricelist with over 900 products included.

CONS: It has been difficult to initiate the process using the information entered by OXO for our international partners.

What do you think about this review? Great Poor

The automated ordering makes the process faster

Read full review >
Savanah
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.09.2019 Company Size: Industry: N/A

PROS: It is easy to use and allows us to take orders whether we are online or offline. With Handshake, we can immediately import orders taken from tradeshow venues to our current ERP system. This capability helps my team view orders and improves our supply chain. We also love the feature that customers can receive confirmation emails with pricing, information, and images of their orders.

CONS: Sometimes, we are having trouble synchronizing orders from back-end cloud information center to our device. This problem particularly occurs in our remote sales agents. This software could have been better if the vendor grants users an automated way to take orders and discontinue products automatically in a given period.

What do you think about this review? Great Poor

Handshake has been advantageous in enhancing students’ outputs

Read full review >
Hildegard
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.08.2019 Company Size: Industry: N/A

PROS: This software helped us digitize our order processing. Since we can remotely synchronize and oversee orders plus take a look at the previous history, our operation has been revamped for the better. Without Handshake and their excellent customer support team, this would not have been possible.

CONS: There is nothing to complain about Handshake in any way!

What do you think about this review? Great Poor

A user-friendly solution accessible on mobile

Read full review >
Brenden
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 25.07.2019 Company Size: Industry: Architecture & Planning

PROS: Handshake has helped me better serve the needs of customers. I can easily view the records, handle customer calls without any hassle. I can make use of the speaker mode feature during conversations while looking at their transaction history and other pertinent information. This has led to excellent customer service on our end having to deal with clients' concern with accuracy and faster respond time.

CONS: Handshake started being problematic since the latest iOS version rolled out. It has been crashing a lot lately when we switch between multiple customers and take care of orders too rapidly. It would also help if Handshake updates its search functionality by allowing users to find customer details using the address on the app. This way, I do not have to go back to the computer to do that. Moreover, Handshake should improve its copying and pasting support. Because every time I move information from a digital notepad to the mobile app and vice versa, Handshake loses the data I already inputted. It takes several repetitions of the copy-paste process before the info stays where it should stay.

What do you think about this review? Great Poor

Horrible partnership

Read full review >
Spencer Beesley
1/5

Overall impression

2/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 10.05.2019 Company Size: N/A Industry: N/A

PROS: Very basic system. Easy to use. People will catch on easily.

CONS: They have serious issues with processes. They don't understand how their product works with your ERP system or CC processor.

What do you think about this review? Great Poor

An order platform that’s handy to have.

Read full review >
Dexter
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.09.2018 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: It's easy to use. UI is very user-friendly. The possibilities to using it is endless. It lets you have the entire inventory at the palm of your hand.

CONS: To be honest. Nothing much in particular. The app in itself is well-made.

What do you think about this review? Great Poor

A staff review in career services.

Read full review >
Rhonda
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.08.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: The tool is very simple to utilize. This fares way better than the system used in the university. User-friendly. It makes things so much easier for the long term.

CONS: At the moment, nothing. I'm still trying to familiarize with this tool's offerings.

What do you think about this review? Great Poor

A near-perfect solution for those in sales.

Read full review >
Nick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.03.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: Right now, my sales reps are thrilled using this tool. They wanted to go for an efficient tool that can swiftly process huge order volumes on the trade show floor. As much as possible they want to keep manual entry to a minimum. This Apple-only app does that and has everything laid out for straightforward training.

CONS: We're running an older ERP now. We're in need of importing orders through .csv files. Our own ERP currently has other plans. While Handshake does boast integrations, they're not pre-installed solutions and will paying a lot upfront for implementation.

What do you think about this review? Great Poor

A seamless trade show order writing system

Read full review >
Laura
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2018 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: Handshake delivers a trade show order writing system that's seamless to set up and use. It is simple to create a product database that can easily scanned or downloaded to an iOS device. You can take orders offline and upload them later while customers get a professional-looking receipt with their order.

CONS: It cannot be connected on the back end that would make orders flow seamlessly into order processing system without manual entry.

What do you think about this review? Great Poor

A more streamlined order writing for convenience

Read full review >
Emma
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.02.2018 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: Handshake offers convenience for our sales reps at trade shows.

CONS: Loading our new products was a little complicated for me at least.

What do you think about this review? Great Poor

Handshake helps you to get in touch with your customer

Read full review >
Lorena
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 25.01.2018 Company Size: More than 100 Employees Industry: N/A

PROS: You can simply create a database and you can download it on your iPad or iPhone. There is an option to scan products with camera or to connect scanners via bluetooth. Also, you don't need internet connection to take tasks, you can take them offline and upload them later when you have internet connection. You can choose to e-mail an invoice to your customer, on the other hand the customer will receive a professional receipt with their order including images of the product they bought. In addition, the info of the credit cards are kept secure.

CONS: Orders cannot flow smoothly into order processing system you need manual entry for it. They could use an independent reps instead of using Brokerforce or Brandwise.

What do you think about this review? Great Poor

I like how I’m fully utilizing handshake in reaching out to the audience!

Read full review >
Angela
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.12.2017 Company Size: More than 100 Employees Industry: Unavailable

PROS: The platform is really user-friendly. An engaging tool for people to use. We can easily build from it to easily meet our needs. Good stuff!

CONS: At the moment, nothing to complain about. Handshake has us covered (for now).

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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