The automated ordering makes the process faster

What are the best aspects of this product?

It is easy to use and allows us to take orders whether we are online or offline. With Handshake, we can immediately import orders taken from tradeshow venues to our current ERP system. This capability helps my team view orders and improves our supply chain. We also love the feature that customers can receive confirmation emails with pricing, information, and images of their orders.

What aspects are problematic or could work better?

Sometimes, we are having trouble synchronizing orders from back-end cloud information center to our device. This problem particularly occurs in our remote sales agents. This software could have been better if the vendor grants users an automated way to take orders and discontinue products automatically in a given period.

What specific problems in your company were solved by this product?

Before, we are using a paper method in taking orders at shows. All the data related to orders are then faxed to the office. This is a very time-consuming method since our staff needs to manually input each order into our ERP system, and mistakes are inevitable. But with Handshake, all orders are processed automatically and accurately.

Are you a current user of this product?

Yes