User review
of HappyFox
Elegant and simple software
-
by Georgia
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The following are plus points for me: Simple and clean interface, mobile app, easy customization and branding, web access on any device, easy management, smooth integration with other apps, and finally, dependable uptime and reliability.
What aspects are problematic or could work better?
The system can be a bit slow sometimes but this may be because I have about 1000 tickets and contacts. The basic contacts is set up for individual user contacts and it is hard to group users into different categories such as organization, business, etc. Finally, reports are too basic and not easily customizable.
What specific problems in your company were solved by this product?
Our company offers computer repair services to business and residential customers. HappyFox provides a ticketing system we can use to improve our daily workflow and track repair requests from start to completion.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
most employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
