Price

$19

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HappyFox REVIEW

Customer Support Software

12 user reviews
USER SATISFACTION 98%
OUR SCORE 8.8

What is HappyFox?

HappyFox is a cloud-based help desk and customer support application. Its ticket support system lets users solve customers’ issues quickly. The vendor also offers a built-in knowledge base, end-user support portal, and community forum. HappyFox is a favorite among many small, medium, and large companies as its pricing and feature sets are perfect for their business.

The vendor says HappyFox is unique because it is simple and easy to use as it is not loaded with unnecessary features. HappyFox offers a useful free trial because you get 10 agents (users) for free, access to all features, and no time limit.

Overview of HappyFox Benefits

Here are the HappyFox benefits:

  • Intuitive interface that helps users concentrate on incoming requests.
  • It’s highly customizable with robust automation.
  • In-depth reporting and analysis with appealing visual representation.
  • HappyFox integrates with your website and email accounts to ensure all support requests get collated.
  • You can organize better, delegate the right email to the right agent, respond more quickly, and track everything.
  • HappyFox offers users a way to create online help desks and knowledge bases that can be integrated into existing online channels and websites.
  • Use HappyFox’s knowledge base software to manage both external help pages (for customers) and internal knowledge bases (for employees).
  • Employees can quickly access the internal knowledge bases to resolve customer issues and complaints.
  • HappyFox provides companies with a multi-channel ticketing system.
  • Automate tickets for speedy processing.
  • Organize tickets to support quicker resolution of queries.
  • Write knowledge base articles inform customers and reduce customer support tickets.
  • HappyFox provides detailed customer support reports to help businesses boost customer satisfaction levels.
  • Use smart rules to automate tasks.
  • Centralize multi-channel support requests.
  • Measure and act on important support metrics.

Overview of HappyFox Features

  • Advanced search
  • Canned actions
  • Community forum
  • Convert emails into tickets
  • Merge tickets
  • Escalate tickets
  • CRM integration
  • Custom fields
  • Group contacts
  • In-depth reporting
  • Knowledge base and FAQ
  • Live chat integration
  • Over 35 languages supported
  • Personalize queue
  • REST API
  • Scheduled reports
  • SLA management
  • Smart rules for automation
  • Social media integration with Facebook
  • SSO: Google and SAML
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices

HappyFox Position In Our Categories

Position of HappyFox in our main categories:

20

HappyFox is one of the top 20 Customer Support Software products

20

HappyFox is one of the top 20 Help Desk Software products

20

HappyFox is one of the top 20
Customer Support Software products

20

HappyFox is one of the top 20
Help Desk Software products


If you are considering HappyFox it could also be a good idea to investigate other subcategories of Best Customer Support Software collected in our database of B2B software reviews.Live Chat Software, Help Desk & Ticketing Software, Remote Support Software

Each business has its own characteristics, and can need a specific Customer Support Software solution that will be fit for their business size, type of clients and employees and even individual niche they support. You should not count on finding an ideal solution that is going to be suitable for each company no matter what their history is. It may be a good idea to read a few HappyFox reviews first and even then you should pay attention to what the solution is intended to do for your company and your employees. Do you require a simple and straightforward service with only essential functions? Will you really make use of the complex functionalities required by pros and big enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid solution that will fit your budget.

How Much Does HappyFox Cost?

HappyFox Pricing Plans:

HappyFox offers four price plans:

  • Popular: $19 per staff/month
  • Mighty: $29 per staff/month
  • Fantastic: $49 per staff/month
  • Enterprise: $69 per staff/month

You can save up to 25% on annual payment.

All plans come with:

  • SSL security
  • Unlimited tickets
  • Smart business rules
  • Knowledge base
  • Multilingual support
  • Rich text formatting in tickets
  • iOS and Android apps

For more HappyFox price details, contact the vendor.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HappyFox reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HappyFox. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

11

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

HappyFox User Reviews


Georgia 2 weeks ago
Verified
user



Rudy 1 month ago
Verified
user



Terrence 2 months ago
Verified
user



Anonymous Reviewer 2 months ago


What are HappyFox pricing details?

HappyFox Pricing Plans:

HappyFox offers four price plans:

  • Popular: $19 per staff/month
  • Mighty: $29 per staff/month
  • Fantastic: $49 per staff/month
  • Enterprise: $69 per staff/month

You can save up to 25% on annual payment.

All plans come with:

  • SSL security
  • Unlimited tickets
  • Smart business rules
  • Knowledge base
  • Multilingual support
  • Rich text formatting in tickets
  • iOS and Android apps

For more HappyFox price details, contact the vendor.

What integrations are available for HappyFox?

HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise

User reviews


User reviews in total: 12

8
3
0
1
0

Average Rating:

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The most favorable review

Georgia

2 weeks ago


Pros:
The following are plus points for me: Simple and clean interface, mobile app, easy customization and branding, web access on any device, easy management, smooth integration with other apps, and finally, dependable uptime and reliability.

Cons:
The system can be a bit slow sometimes but this may be because I have about 1000 tickets and contacts. The basic contacts is set up for individual user contacts and it is hard to group users into different categories such as organization, business, etc. Finally, reports are too basic and not easily customizable.

The least favorable review

Anonymous Reviewer

2 months ago


Pros:
We are currently using Zendesk and wanted to import all of our tickets to Zendesk.When I spoke to our account representative prior to signing up with HappyFox she assured us that there would be no cost for ticket importation and that any HF tech would be able to assist us. Once we subscribed to HF we found out that the regular cost to import our tickets would be around $1000 so, we asked if we could import the tickets ourselves since on the HF website it says we could download an "import tool". After searching high and low on the HF dashboard and website we could not locate the import setup file so we called in and later found out there is no such thing. HappyFox does not offer an import tool download even though their website clearly states it is available here: https://www.happyfox.com/switch-from-zendesk/

Cons:
We had such a lack of response from our account representative once we subscribed to the service and when we called into their support line and tried getting assistance from their techs to import our tickets they were all very unwilling to assist and their was a major lack of support.Long story short, at first HF was very responsive and willing to help with anything we needed although, once we subscribed with HF we noticed a profound lack of support. We spent over 2 months trying to make things work with HF but in the end they failed to deliver the basic necessities our company required.HF also refused to refund our money for our subscription although, they couldn't even assist us with importing a single ticket over to their platform and after a long conversation with the account manager they ended up refunding us the full amount.

Published 2 weeks ago
Verified
user
The following are plus points for me: Simple and clean interface, mobile app, easy customization and branding, web access on any device, easy management, smooth...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
I love the fact that I can manage users using the platform and reset passwords, and keep track of all tickets logged by one user. The dashboard offers useful info and the...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
My client chose this software because it meets their needs for the following: availability of reliable customer support, email/phone support and regular updates, mobile...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
HappyFox is an easy to use and effective system to manage customer tickets. It makes it simple to keep track and respond to incoming queries. Plus, the HappyFox support...



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 2 months ago
We are currently using Zendesk and wanted to import all of our tickets to Zendesk.




What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I love that HappyFox offers loads of useful features as well as a modern user interface that is easy to use. The features keep growing with us as we continue to use the...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use


What do you think about this review? Great Poor
Published 5 months ago
Verified
user
HappyFox makes it easy to manage customer tickets and our employees can work from anywhere. You need to take care to set it up properly and after that it is intuitive and...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
I appreciate the vendor’s amazing customer support, the easy to use interface, and the many features that help our customer support agents offer professional service. I...



What do you think about this review? Great Poor

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