Price

$19

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HappyFox REVIEW

Customer Support Software

11 user reviews
USER SATISFACTION 98%
OUR SCORE 8.8

What is HappyFox?

HappyFox is a cloud-based help desk and customer support application. Its ticket support system lets users solve customers’ issues quickly. The vendor also offers a built-in knowledge base, end-user support portal, and community forum. HappyFox is a favorite among many small, medium, and large companies as its pricing and feature sets are perfect for their business.

The vendor says HappyFox is unique because it is simple and easy to use as it is not loaded with unnecessary features. HappyFox offers a useful free trial because you get 10 agents (users) for free, access to all features, and no time limit.

Overview of HappyFox Benefits

Here are the HappyFox benefits:

  • Intuitive interface that helps users concentrate on incoming requests.
  • It’s highly customizable with robust automation.
  • In-depth reporting and analysis with appealing visual representation.
  • HappyFox integrates with your website and email accounts to ensure all support requests get collated.
  • You can organize better, delegate the right email to the right agent, respond more quickly, and track everything.
  • HappyFox offers users a way to create online help desks and knowledge bases that can be integrated into existing online channels and websites.
  • Use HappyFox’s knowledge base software to manage both external help pages (for customers) and internal knowledge bases (for employees).
  • Employees can quickly access the internal knowledge bases to resolve customer issues and complaints.
  • HappyFox provides companies with a multi-channel ticketing system.
  • Automate tickets for speedy processing.
  • Organize tickets to support quicker resolution of queries.
  • Write knowledge base articles inform customers and reduce customer support tickets.
  • HappyFox provides detailed customer support reports to help businesses boost customer satisfaction levels.
  • Use smart rules to automate tasks.
  • Centralize multi-channel support requests.
  • Measure and act on important support metrics.

Overview of HappyFox Features

  • Advanced search
  • Canned actions
  • Community forum
  • Convert emails into tickets
  • Merge tickets
  • Escalate tickets
  • CRM integration
  • Custom fields
  • Group contacts
  • In-depth reporting
  • Knowledge base and FAQ
  • Live chat integration
  • Over 35 languages supported
  • Personalize queue
  • REST API
  • Scheduled reports
  • SLA management
  • Smart rules for automation
  • Social media integration with Facebook
  • SSO: Google and SAML
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices

HappyFox Position In Our Categories

Position of HappyFox in our main categories:

20

HappyFox is one of the top 20 Customer Support Software products

20

HappyFox is one of the top 20 Help Desk Software products

20

HappyFox is one of the top 20
Customer Support Software products

20

HappyFox is one of the top 20
Help Desk Software products


Every enterprise has different requirements and requires a system that can be customized for their size, kind of employees and customers, and the specific industry they are in. For these reasons, no software can proffer perfect features off-the-shelf. When you search a software product, first be sure what you want it for. Read some HappyFox reviews and ask yourself do you desire basic tools or do you need advanced functionality? Are there any industry-specific functionalities that you are seeking? Obtain the answers to these questions to aid your search. There are multiple factors that you need to consider and these include your budget, specific business wants, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally choose the system that provides all that you need to improve your organization competence and productivity.

How Much Does HappyFox Cost?

HappyFox Pricing Plans For Enterprises & Small Business:

HappyFox offers four price plans:

  • Popular: $19 per staff/month
  • Mighty: $29 per staff/month
  • Fantastic: $49 per staff/month
  • Enterprise: $69 per staff/month

You can save up to 25% on annual payment.

All plans come with:

  • SSL security
  • Unlimited tickets
  • Smart business rules
  • Knowledge base
  • Multilingual support
  • Rich text formatting in tickets
  • iOS and Android apps

For more HappyFox price details, contact the vendor.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HappyFox reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HappyFox. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

11

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are HappyFox pricing details?

HappyFox Pricing Plans:

HappyFox offers four price plans:

  • Popular: $19 per staff/month
  • Mighty: $29 per staff/month
  • Fantastic: $49 per staff/month
  • Enterprise: $69 per staff/month

You can save up to 25% on annual payment.

All plans come with:

  • SSL security
  • Unlimited tickets
  • Smart business rules
  • Knowledge base
  • Multilingual support
  • Rich text formatting in tickets
  • iOS and Android apps

For more HappyFox price details, contact the vendor.

What integrations are available for HappyFox?

HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise

User reviews


11 Reviews

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3
0
0
0

Average Rating

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The most favorable review

Pamela


Pros:
I appreciate the vendor’s amazing customer support, the easy to use interface, and the many features that help our customer support agents offer professional service. I like the fact that our customers can simply use their email for their queries and don’t need to log into a website to create or view tickets.

Cons:
Our company adores HappyFox and we don’t have any major dislikes or complaints about the app.

The least favorable review

Terrence


Pros:
HappyFox is an easy to use and effective system to manage customer tickets. It makes it simple to keep track and respond to incoming queries. Plus, the HappyFox support team is prompt and helpful. In short, the app offers a great way to manage our company’s customer support and we are happy HappyFox users.

Cons:
The app fulfills all my needs. The only thing I would like added is multiple assignee feature because sometimes multiple agents may need to work on a single ticket.


Pamela

Verified
user
I appreciate the vendor’s amazing customer support, the easy to use interface, and the many features that help our customer support agents offer professional service. I...

Terrence

Verified
user
HappyFox is an easy to use and effective system to manage customer tickets. It makes it simple to keep track and respond to incoming queries. Plus, the HappyFox support...

Angela

Verified
user
HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the...

Ken

Verified
user
HappyFox is very user friendly. It has reduced my response time. Our team works more professionally now. The app was easy to deploy and it is reliable with no down time....

Abe

Verified
user
HappyFox makes it easy to manage customer tickets and our employees can work from anywhere. You need to take care to set it up properly and after that it is intuitive and...

Emilio

Verified
user
We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use canned messages to reply to...

Georgia

Verified
user
The following are plus points for me: Simple and clean interface, mobile app, easy customization and branding, web access on any device, easy management, smooth...

Herman

Verified
user
I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by...

Rudy

Verified
user
I love the fact that I can manage users using the platform and reset passwords, and keep track of all tickets logged by one user. The dashboard offers useful info and the...

Martha

Verified
user
I love that HappyFox offers loads of useful features as well as a modern user interface that is easy to use. The features keep growing with us as we continue to use the...

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