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HappyFox REVIEW

Customer Support Software

12 user reviews
USER SATISFACTION 98%
OUR SCORE 8.8

What is HappyFox?

A cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. The solution is easy to setup and a lot more easier to use, requiring minimal technical knowledge on the part of users. It’s ideal for small businesses who want to implement the helpdesk functionality of large companies. This is accomplished without the training costs associated with such programs.

The system is seen as the most robust ticket management platform around, considering the competitive prices that the vendor offers. The software can initiate tickets in a variety of ways. They can be created directly from the system, via email or through social media mentions. These processes are automated through different easy-to-use tools that come with the platform.

HappyFox shares many functionalities with other ticket management systems. However, it offers features that enable users to work on tasks like round-robin assignments, ticket assignment to staff and escalation performance based on an SLA. It can likewise pin tickets, preview the same and send out real time alerts about new available tickets. The solution has an accompanying Web and mobile apps, which support iOS, Android and Windows Phone devices. You can also use kiosks and tablets as most of the elements of HappyFox’s interface are sized to fit these devices.

Overview of HappyFox Benefits

HappyFox is a cloud-based helpdesk and customer support software that is known for providing businesses with a very efficient ticket management system, which eliminates most of the rigorous management tasks. It is both easy to setup and use that users need not be tech-savvy to operate the system. It is targeted at small businesses who wish to enjoy the benefits of a helpdesk that has features suited for large companies. This is achieved without having to shoulder large costs associated with training. Customer service teams stand to benefit from this piece of software.

Ticket Management

Most users describe the system as a robust ticket management solution in view of the fact that it is one of the lowest priced software of its kind around. It is able to initiate tickets in different ways, which can be either directly through the system, email, or even social media mentions or direct messages. These are automatically converted into tickets, which can be managed through the platform. Ticket initiation is automated through the systems’ accompanying tools.

HappyFox basically functions just like any other system such as in the case of priority setting, assignments, categories and status tracking. These allow users to assign tasks to relevant teams or staff and also enable them to divide workloads equitably. The solution’s automation capabilities can accomplish tasks such as ticket assignment to active staff and escalation performance based on an SLA. Its intuitive interface also helps users focus on incoming alerts

Mobile Support

The product can perform most ticket management tasks through its Web and mobile apps, which support devices running on Android, iOS and Windows Phone. This just means that ticket management can be done from virtually anywhere at anytime. Most of the elements of HappyFox’s interface are also designed to run on tablets and kiosks. Other prominent features include ticket previewing and real time alerts on new available tickets.

Setup

Setup is a breeze, all you need is provide basic information such as an email address, phone number, company name and an account name of your choice. Once your email is confirmed, the vendor will provide you with a link, based on your chosen account name. This link is where you will set up your username and password. Once you’ve accomplished the above, you’re good to go.

Dashboard/Integration

The dashboard is visually pleasant and is highly-customizable. If you opt to, you can alter its layout and color. You likewise get absolute control over things such as IP address and email servers. Its in-depth reporting and analysis capability comes with appealing visual representation. A key feature is HappyFox’s ability to integrate with other applications, including your website and email accounts to further boost functionalities. This, however, requires a bit more of technical knowledge and could entail additional investments. Service integration is supported directly or through Zapier, a service integration framework.

Overview of HappyFox Features

  • Email Conversion Into Tickets
  • Ticket Merging
  • Ticket Escalation
  • Group contacts
  • In-depth reporting
  • Over 35 languages supported
  • Personalize queue
  • Smart rules for automation
  • Social media integration with Facebook
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices

HappyFox Position In Our Categories

Position of HappyFox in our main categories:

50

HappyFox is one of the top 50 Customer Support Software products

20

HappyFox is one of the 20 Help Desk Software products

50

HappyFox is one of the 50
Customer Support Software products

20

HappyFox is one of the 20
Help Desk Software products


If you are considering HappyFox it could also be a good idea to check out other subcategories of Best Customer Support Software gathered in our database of SaaS software reviews.Call Center Software, Live Chat Software, Remote Support Software

Since each organization has specific business requirements, it is advisable for them to abstain from searching for a one-size-fits-all ideal software application. Needless to say, it would be pointless to try to find such a platform even among widely used software solutions. The clever thing to do would be to catalog the various vital elements that require consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some HappyFox reviews and look into each of the other apps in your shortlist in detail. Such in-depth homework can ensure you reject ill-fitting applications and zero in on the solution that presents all the aspects you need for business success.

How Much Does HappyFox Cost?

HappyFox Pricing Plans:
Free trial
Mighty
$39 per staff/month
Fantastic
$59 per staff/month
Enterprise
$79 per staff/month
Enterprise Plus
$99 per staff/month

HappyFox offers four price annual pricing plans:

Mighty: $29 per staff/month (annual) or $39 per staff/month (monthly)

  • Attachment Store 50GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker

Fantastic: $49 per staff/month (annual) or $59 per staff/month (monthly)

  • Attachment Store 200GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues

Enterprise: $69 per staff/month (annual) or $79 per staff/month (monthly)

  • Attachment Store 500GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users

Enterprise Plus: $89 per staff/month (annual) or  $99 per staff/month (monthly)

  • Attachment Store 1024GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users
  • Sentiment Analysis

For more HappyFox price details, contact the vendor.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HappyFox reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HappyFox. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

52

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TICKETS

HappyFox User Reviews


Angela 3 months ago
Verified
user



Rudy 6 months ago
Verified
user



Terrence 7 months ago
Verified
user


What are HappyFox pricing details?

HappyFox Pricing Plans:
Free trial
Mighty
$39 per staff/month
Fantastic
$59 per staff/month
Enterprise
$79 per staff/month
Enterprise Plus
$99 per staff/month

HappyFox offers four price annual pricing plans:

Mighty: $29 per staff/month (annual) or $39 per staff/month (monthly)

  • Attachment Store 50GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker

Fantastic: $49 per staff/month (annual) or $59 per staff/month (monthly)

  • Attachment Store 200GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues

Enterprise: $69 per staff/month (annual) or $79 per staff/month (monthly)

  • Attachment Store 500GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users

Enterprise Plus: $89 per staff/month (annual) or  $99 per staff/month (monthly)

  • Attachment Store 1024GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users
  • Sentiment Analysis

For more HappyFox price details, contact the vendor.

What integrations are available for HappyFox?

HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise

User reviews


User reviews in total: 12

8
3
0
1
0

Average Rating:

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The most favorable review

Herman

2 months ago


Pros: I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address.

Cons: We had a few issues when we started out, but all the problems have been resolved now.

The least favorable review

Anonymous Reviewer

1 year ago


Pros: We are currently using Zendesk and wanted to import all of our tickets to Zendesk.When I spoke to our account representative prior to signing up with HappyFox she assured us that there would be no cost for ticket importation and that any HF tech would be able to assist us. Once we subscribed to HF we found out that the regular cost to import our tickets would be around $1000 so, we asked if we could import the tickets ourselves since on the HF website it says we could download an "import tool". After searching high and low on the HF dashboard and website we could not locate the import setup file so we called in and later found out there is no such thing. HappyFox does not offer an import tool download even though their website clearly states it is available here: https://www.happyfox.com/switch-from-zendesk/

Cons: We had such a lack of response from our account representative once we subscribed to the service and when we called into their support line and tried getting assistance from their techs to import our tickets they were all very unwilling to assist and their was a major lack of support.Long story short, at first HF was very responsive and willing to help with anything we needed although, once we subscribed with HF we noticed a profound lack of support. We spent over 2 months trying to make things work with HF but in the end they failed to deliver the basic necessities our company required.HF also refused to refund our money for our subscription although, they couldn't even assist us with importing a single ticket over to their platform and after a long conversation with the account manager they ended up refunding us the full amount.

Published 1 month ago
Verified
user
We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use


What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
I love the fact that I can manage users using the platform and reset passwords, and keep track of all tickets logged by one user. The dashboard offers useful info and the...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
HappyFox is an easy to use and effective system to manage customer tickets. It makes it simple to keep track and respond to incoming queries. Plus, the HappyFox support...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
HappyFox is very user friendly. It has reduced my response time. Our team works more professionally now. The app was easy to deploy and it is reliable with no down time....



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I appreciate the vendor’s amazing customer support, the easy to use interface, and the many features that help our customer support agents offer professional service. I...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
The following are plus points for me: Simple and clean interface, mobile app, easy customization and branding, web access on any device, easy management, smooth...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
HappyFox makes it easy to manage customer tickets and our employees can work from anywhere. You need to take care to set it up properly and after that it is intuitive and...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
I love that HappyFox offers loads of useful features as well as a modern user interface that is easy to use. The features keep growing with us as we continue to use the...



What do you think about this review? Great Poor

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