Excellent help desk app for our company

What are the best aspects of this product?

I love that HappyFox offers loads of useful features as well as a modern user interface that is easy to use. The features keep growing with us as we continue to use the product. It has improved team management and customer satisfaction, as well as SLA management for all our customers.

What aspects are problematic or could work better?

I have no specific complaints. I request the vendor to keep adding more out of the box reporting as well as useful features.

What specific problems in your company were solved by this product?

We use HappyFox for SLA automation, team management, volume ticketing, and customer service.

Are you a current user of this product?

Yes