Fast and friendly support

What are the best aspects of this product?

I love the fact that I can manage users using the platform and reset passwords, and keep track of all tickets logged by one user. The dashboard offers useful info and the reporting feature enables me to create custom reports for my needs.

What aspects are problematic or could work better?

The major drawback is the system does not offer reminders to remind administrators about important tickets. A huge backlog occurs when more tickets are logged as the day goes on. Another glitch is multiple administrators cannot manage tickets using different log-in info. To be fair, these may only be glitches in the demo version. Finally, I hate that we cannot add to the knowledge base. It would be a big help to a small business like ours to keep track of repeat issues and add them to the knowledge base.

What specific problems in your company were solved by this product?

We use HappyFox to track all the requests received and to analyze which issues are repeated so that we can build a system to resolve these issues quickly and efficiently.

Are you a current user of this product?

Yes