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User review of HappyFox

Fast and friendly support

- by Rudy

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love the fact that I can manage users using the platform and reset passwords, and keep track of all tickets logged by one user. The dashboard offers useful info and the reporting feature enables me to create custom reports for my needs.

What aspects are problematic or could work better?

The major drawback is the system does not offer reminders to remind administrators about important tickets. A huge backlog occurs when more tickets are logged as the day goes on. Another glitch is multiple administrators cannot manage tickets using different log-in info. To be fair, these may only be glitches in the demo version. Finally, I hate that we cannot add to the knowledge base. It would be a big help to a small business like ours to keep track of repeat issues and add them to the knowledge base.

What specific problems in your company were solved by this product?

We use HappyFox to track all the requests received and to analyze which issues are repeated so that we can build a system to resolve these issues quickly and efficiently.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.