Gives value for investment

What are the best aspects of this product?

HappyFox is very user friendly. It has reduced my response time. Our team works more professionally now. The app was easy to deploy and it is reliable with no down time. The advantages are excellent after sales support, fantastic email integration, and smart rules that help us to improve every day.

What aspects are problematic or could work better?

There are many areas for improvement: Employee wise filter is not available, I cannot use a mobile device to transfer tickets from one category to another, flat architecture with no categories/ sub departments, it will be more user friendly to show escalation tickets separately, there are no category wise statues, contact details should be displayed to all users, and there is no IP-based access which will improve security. To be fair, the vendor has promised to resolve the last two issues in the next release.

What specific problems in your company were solved by this product?

HappyFox has greatly improved our accountability and productivity, and drastically reduced our response time.

Are you a current user of this product?

Yes