Good ticketing app for small businesses

What are the best aspects of this product?

HappyFox makes it easy to manage customer tickets and our employees can work from anywhere. You need to take care to set it up properly and after that it is intuitive and easy to use.

What aspects are problematic or could work better?

Setup can be difficult in the beginning, but the amazing customer support team resolves all issues and provides extra help to make sure you are ready to go. You only need to do the setup once which is a relief. Another issue is the mobile apps need to be improved to enable our agents to reply to tickets on the go.

What specific problems in your company were solved by this product?

HappyFox provides us a system that can easily manage client issues including deadlines and dependencies.

Are you a current user of this product?

Yes