HappyFox has been very useful for our company

What are the best aspects of this product?

I appreciate the vendor’s amazing customer support, the easy to use interface, and the many features that help our customer support agents offer professional service. I like the fact that our customers can simply use their email for their queries and don’t need to log into a website to create or view tickets.

What aspects are problematic or could work better?

Our company adores HappyFox and we don’t have any major dislikes or complaints about the app.

What specific problems in your company were solved by this product?

We didn’t want our customers to log into a website to create and view tickets for their queries. We were using email to provide support, but all our agents could access the email id which caused confusion as to who was answering which query. HappyFox now assigns those emails to our agents in a round robin manner which has resolved the confusion.

Are you a current user of this product?

Yes