Ideal software for your help desk process

What are the best aspects of this product?

My client chose this software because it meets their needs for the following: availability of reliable customer support, email/phone support and regular updates, mobile access for users, inventory management system for equipment reservations and loans, report generation of historical ticketing data, knowledge base and FAQs, ability to search historical or existing tickets, automated backup and easy recovery process, ability to escalate existing tickets, and finally, automated ticketing system that offers email notifications.

What aspects are problematic or could work better?

I have no issues with the software. But I would suggest the vendor to release more features so that the product can target a different market segment.

What specific problems in your company were solved by this product?

Our client’s previous system had issues with security and finance, and was unable to manage the huge volumes of tickets every day. Plus, it wasn’t user friendly or versatile. HappyFox is a big improvement over that system and has resolved all the above issues for the client.

Are you a current user of this product?

Yes