I’m a happy HappyFox user

What are the best aspects of this product?

HappyFox is an easy to use and effective system to manage customer tickets. It makes it simple to keep track and respond to incoming queries. Plus, the HappyFox support team is prompt and helpful. In short, the app offers a great way to manage our company’s customer support and we are happy HappyFox users.

What aspects are problematic or could work better?

The app fulfills all my needs. The only thing I would like added is multiple assignee feature because sometimes multiple agents may need to work on a single ticket.

What specific problems in your company were solved by this product?

With HappyFox, we can track all customer requests by simply looking at the tickets instead of going back and look at the emails. Plus, the app makes it easy to check the response time and efficiency of our customer support agents.

Are you a current user of this product?

Yes