Makes it easy to keep track of your tickets

What are the best aspects of this product?

I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address.

What aspects are problematic or could work better?

We had a few issues when we started out, but all the problems have been resolved now.

What specific problems in your company were solved by this product?

We use HappyFox as an internal ticket support solution. Our employees send an email to an internal email id on our local domain, and it is then forwarded to the application. This makes it easy for all staff members to submit support tickets, and I find it easy to monitor all the tasks.

Are you a current user of this product?

Yes