Top class customer and ticket tracking system

What are the best aspects of this product?

We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use canned messages to reply to customers’ repeat queries. We also use the platform to manage our software development bugs with our other unit in Paris. This ensures we don’t lose track of any problems and follow-ups. The smart rules help us to use pre-defined reminders.

What aspects are problematic or could work better?

My only gripes are the app is not available in French and we are not able to use whitelisted URL.

What specific problems in your company were solved by this product?

We use HappyFox’s smart rules and knowledge base to redirect our customers to the detailed answers for their queries. This saves us the tedious work of composing replies and creating screen capture repeatedly for common queries.

Are you a current user of this product?

Yes