Hatchbuck, for me, is a top tier CRM platform that works for businesses regardless of their size.

What are the best aspects of this product?

Running a business has never been an easy thing to do. There are times where you would have to make decisions and hope that things will turn out to be okay. When I first started launching my website, I had to go through different types of challenges to get more sales and traffic. I told myself to achieve my goals; I would need to have a platform that can help me improve any marketing strategies and increase my sales figures. I tried the free version of Hatchbuck and noticed a 5% increase in my weekending sale. I was very optimistic about the numbers, so I went ahead to get a monthly subscription. My employees real;y enjoy utilizing Hatchbuck because they can send e-mails, newsletters, make follow-ups, and even close a sale without calling the customer. The improvement in our performance has been nothing but amazing. The same thing goes with the feedback that we are getting from our clients. I’m looking forward to renewing my annual subscription and upgrading my plan. The price is relatively reasonable in exchange for what it can do for the business.

What aspects are problematic or could work better?

I usually add extra tags whenever the need to add notes, messages, comments, or instructions using MS office tools. I hope that they could implement the same process in Hatchbuck without having to change the settings now and then. It takes added work for me to add extra tags in Hatchbuck, but sometimes I have no choice but to do it.

What specific problems in your company were solved by this product?

They need more improvements when it comes to profiling our customers based on their needs, wants, favourite brands, preferred pricing, and so much much more. They could probably come up with weekly surveys that people can fill up online so it would be easier for us to send them e-mails regarding products that would find interesting to buy and use. Right now, we are getting more positive responses whenever we do follow-ups, thus increasing our sales month after month. Hatchbuck is indeed an asset to our business at an affordable rate.

Are you a current user of this product?

Yes