Sales and Marketing go hand in hand and were happy that we have Hatchbuck to help us go beyond our targets.

What are the best aspects of this product?

I realized that I have been spending way too much money on monthly subscriptions of different business platforms; still, I’m not getting my desired results. Someone told me to check out a CRM product named Hatchbuck and see if I’m going to like it or not. I tried using the platform at no cost. I realized that it does a fantastic job in terms of 3rd party apps integration, especially with our social media accounts such as Facebook, Twitter, and Instagram. The e-mail templates make our job more comfortable, especially when sending automatic responses to bulk mails. Hatchbuck helps us improve our line of communication with the customers (both old and new) by keeping them updated with what’s going on with our company. Also, I appreciate the presence of pop-up ads because it plays a massive role in helping us identify what our customers would like us to offer them.

What aspects are problematic or could work better?

I have some issues in terms of using the email and report filters because I'm having a hard time getting the data that I needed. I would need to reach out to customer service to help me with these things.

What specific problems in your company were solved by this product?

Aside from customer retention, one of our biggest challenges before is how to get new clients to notice our company. That is pretty tough considering that the competition is quite steep. Hatchbuck provided us with an overall solution to our problems by helping our sales and marketing teams work better by encouraging them to collaborate as often as they can. We were able to come up with better business ideas and get real-time reporting updates which are essential to our decision making. Lastly, the app itself is straightforward to manage because it comes with user-friendly features that help employees become more productive and creative at the same time.

Are you a current user of this product?

Yes