Capable of delivering value on prop, althought its UX needs some work.

What are the best aspects of this product?

Wha's great with Heap is its value prop. With the ability to operate analytics on questions that we're able to come up with is both a life saver. It also proves itself to be of great use. Aside from that, I don't need to install firing tags on area. That saved us from expending our developer resources.

What aspects are problematic or could work better?

When dealing with reports and events, its UI ends up becoming hard to manage. It's a really robust tool, but you've got to admit that people will be dealing with numerous events for tracking. Facing and organzing hundreds of events is very difficult since no grouping or management is involved. Unless your team has some kind of nomenclature for tagging reports/events, be vary careful if you have any plans to scale with Heap.

What specific problems in your company were solved by this product?

We wanted to find what users are actually doing with our software. We're constantly making a reiteration of our product so we're never at all sure which right questions to start asking. Thus, we're in need of a tool with a historial data. Heap happened to be the perfect answer to our issues.

Are you a current user of this product?

Yes