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Heap Analytics Review

Heap Analytics
Our score: 9.0 User satisfaction: 99%

What is Heap Analytics?

Heap provides a unique approach to user analytics by capturing all user interactions and analyze these interactions without the need to ship code or wait for data. The platform is easy to install and user. Once the code is installed into your website, you can automatically monitor every client-set events, such as clicks, page views, gestures, form submissions, and more.

The system is loaded with powerful features, including data capture, event visualizer, user search and interactions, and funnels. Heap makes it easy for businesses to identify their users in-depth as well as monitor custom events. All reports generated using Heap is based on real-time data, which means your reports are accurate and timely.

Overview of Heap Analytics Benefits

Heap takes user analytics to a whole new level with its innovative approach – capture all user interactions. Imagine all the data and insights you can get by automating the capture of every click, tap, gesture, page view, and form submission done by all your users. Imagine being able to get all that information without having to deal with codes. Heap simply lets you get everything without the complications that come with codes.

With all your user interactions captured, this puts you in a better position to understand your users better and know them in-depth. Heap lets you assign persistent custom properties across sessions. You can also integrate both web and mobile sessions and tie the all to a single user. You can also assess a user based on his email address, age, total revenue, payment plan and more.

There are instances where events are not automatically captured by Heap. In these cases, you can make modifications and generate custom events with a specific number of properties. You can thoroughly drill down on these events to give you the information you need.

Accurate, reliable, and up to date information is essential for fast and precise analytics. With Heap, you are able to get real-time insights the quickest way possible without compromising the accuracy of data.

Overview of Heap Analytics Features

  • Data Capture
  • Event Visualizer
  • Users
  • Graphs
  • Funnels
  • SQL

Heap Analytics Position In Our Categories

Because companies have particular business-related wants, it is only wise they steer clear of choosing an all-encompassing, ideal software product. Be that as it may, it is difficult to chance on such a software system even among branded software products. The clever step to do is to spell out the different vital aspects which require deliberation like critical features, price plans, technical skill levels of the users, company size, etc. After which, you must follow through the product research through and through. Go over these Heap Analytics evaluations and explore each of the software solutions in your shortlist more closely. Such detailed product investigation makes sure you drop unfit applications and pay for the system that meets all the tools your business requires for optimal results.

Position of Heap Analytics in our main categories:

TOP 20

Heap Analytics is one of the top 20 Business Intelligence Software products

If you are interested in Heap Analytics it may also be beneficial to check out other subcategories of Business Intelligence Software gathered in our base of SaaS software reviews.

There are well-liked and widely used systems in each software category. But are they essentially the best fit for your organization’s unique requirements? A trendy software product may have thousands of users, but does it present what you require? For this reason, do not blindly spend on popular systems. Read at least a few Heap Analytics Business Intelligence Software reviews and think about the factors that you wish to have in the software such as the cost, main tools, available integrations etc. Then, shortlist a few solutions that fit your requirements. Check out the free trials of these products, read online opinions, get explanations from the maker, and do your research thoroughly. This exhaustive groundwork is certain to assist you choose the most excellent software solution for your firm’s unique requirements.

How Much Does Heap Analytics Cost?

Heap Analytics Pricing Plans:

Free Trial

Analysis

Free

Infrastructure

By quote

Users looking to analyze up to 5,000 interactions per month get to use Heap Analytics for free. Enterprise packages, on the other hand, are priced by quote.

Analysis – Free

  • All Analysis features
  • 5,000 Sessions per Month
  • Email Support

Infrastructure – Custom Enterprise Pricing

  • All Analysis features
  • Millions of Sessions per Month
  • On-Site Support
  • Heap SQL
  • Single Sign-On
  • Data Science Consultant
  • Custom Data Retention
  • Service-Level Agreements
  • Invoice Billing
  • Custom Terms

User Satisfaction

Positive Social Media Mentions 95
Negative Social Media Mentions 1

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Heap Analytics reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Heap Analytics. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Heap Analytics Comparisons

Heap Analytics user reviews

A superb UX that’s simple and highly effective

Read full review >
Clifford
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2019 Company Size: 1-10 Employees Industry: Staffing and Recruiting

Capable of delivering value on prop, althought its UX needs some work.

Read full review >
Liz
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.09.2019 Company Size: More than 100 Employees Industry: Financial Services

With Heap, it catches everything for you.

Read full review >
Krista
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2019 Company Size: 11-50 Employees Industry: Management Consulting

An analytics solution that’s user-friendly and reasonably priced.

Read full review >
Luis
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2018 Company Size: 1-10 Employees Industry: Internet

Perfect for any startup project manager.

Read full review >
Willard
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.08.2018 Company Size: 1-10 Employees Industry: Computer Software

What are Heap Analytics pricing details?

Heap Analytics Pricing Plans:

Free Trial

Analysis

Free

Infrastructure

By quote

Users looking to analyze up to 5,000 interactions per month get to use Heap Analytics for free. Enterprise packages, on the other hand, are priced by quote.

Analysis – Free

  • All Analysis features
  • 5,000 Sessions per Month
  • Email Support

Infrastructure – Custom Enterprise Pricing

  • All Analysis features
  • Millions of Sessions per Month
  • On-Site Support
  • Heap SQL
  • Single Sign-On
  • Data Science Consultant
  • Custom Data Retention
  • Service-Level Agreements
  • Invoice Billing
  • Custom Terms

What integrations are available for Heap Analytics?

Heap integrates with the following business systems and applications:

  • Chartio
  • Clearlogin
  • Segment
  • Flamory
  • GitHub
  • Optimizely
  • Chameleon

Heap Analytics average rating:

Average score
5/5 (12 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Carroll

PROS: Heap's own automated event tracking allows for easier analytics platform engagement. When the scripts are made available on the site, each data point is recorded and then hosed in Amazon Redshift. So whenever an event is included in the later going, it automatically extracts data from when the script was initially left on the page. It's a worthy functionality in case you lose track in adding events during the process of onboarding.

CONS: Its reporting dashboard needs a bit of improvement since it's not really intuitive compared to other platforms in the market. This is likely where Kissmetrics shines as it's a lot simpler to go deeper in their UI.

Reviewed 2 years ago

Read full review >

The least favorable review

Liz

PROS: Wha's great with Heap is its value prop. With the ability to operate analytics on questions that we're able to come up with is both a life saver. It also proves itself to be of great use. Aside from that, I don't need to install firing tags on area. That saved us from expending our developer resources.

CONS: When dealing with reports and events, its UI ends up becoming hard to manage. It's a really robust tool, but you've got to admit that people will be dealing with numerous events for tracking. Facing and organzing hundreds of events is very difficult since no grouping or management is involved. Unless your team has some kind of nomenclature for tagging reports/events, be vary careful if you have any plans to scale with Heap.

Reviewed 6 months ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A superb UX that’s simple and highly effective

Read full review >
Clifford
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2019 Company Size: 1-10 Employees Industry: Staffing and Recruiting

PROS: Being able to have everything labelled manually is probably the biggest upside. Taking the usual route in asking developers to include an item track in code is a long and restrictive process. Being able to find just about everything need in Heap by button labelling, page views, and clicks is flat out amazing. It's a why-didn't-I-think-about-this-in-the-first-place idea. It's UI is really simple and lets you mix up original data -- the smart way.

CONS: There's no such thing as a perfect analytics platform, so don't expect it do everything for you easily. Certain actions entail the need to include them in custom. An example would be things that can't be fixed (ex. completion of a profile). I also found out that some things are better off when reported somewhere else. This is just nitpicking for my part.

What do you think about this review? Great Poor

Capable of delivering value on prop, althought its UX needs some work.

Read full review >
Liz
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.09.2019 Company Size: More than 100 Employees Industry: Financial Services

PROS: Wha's great with Heap is its value prop. With the ability to operate analytics on questions that we're able to come up with is both a life saver. It also proves itself to be of great use. Aside from that, I don't need to install firing tags on area. That saved us from expending our developer resources.

CONS: When dealing with reports and events, its UI ends up becoming hard to manage. It's a really robust tool, but you've got to admit that people will be dealing with numerous events for tracking. Facing and organzing hundreds of events is very difficult since no grouping or management is involved. Unless your team has some kind of nomenclature for tagging reports/events, be vary careful if you have any plans to scale with Heap.

What do you think about this review? Great Poor

With Heap, it catches everything for you.

Read full review >
Krista
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2019 Company Size: 11-50 Employees Industry: Management Consulting

PROS: I feel a bit of peace knowing Heap has the ability to capture events on my current client's lead capture as well as e-commerce sites. Heap gets rid of the problem of getting things instrumented really well when you encounter an online issue. At times, interpolating data to comprehend a result can take up a lot time. Heap takes care of things by defining a certain event funnel and being able to comprehend its real-time performance. I've used this product for a limited time and I was blown aaway with what I discovered.

CONS: It'd be a big help if Heap gave out more suggestions key site events for monitoring. It would've been a lot easier to comprehend previous and post events that may potentially be related to an event funnel. Reporting also entails the use of folders or a structured organization.

What do you think about this review? Great Poor

An analytics solution that’s user-friendly and reasonably priced.

Read full review >
Luis
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2018 Company Size: 1-10 Employees Industry: Internet

PROS: Positive points: it's easy to use, great scope, versatile, and worthy overall ownership cost. When I found Heap, it was a relief and quickly won me without question. What I struggled with my previous tool, I wasd able to make significant gains with Heap in as little as few minutes. Its automated event tracking, retroactive event notifications, and a easy user-based reporting were the things that made me fall in love with Heap. The best thing with Heap is their fair pricing tier which vary by frequency of visits and traffic size without giving up any features.

CONS: As a Heap user, there's nothing to hate about it. But it'd be nice if there was a way to make things easily manageable and getting defined events organized when using varying domains. Instead of showcasing a combination of events, it'd make things a lot simpler if it involved certain extended and descriptions on which property/domain such events belong to. That way you can easily spot them and making the necessary applications.

What do you think about this review? Great Poor

Perfect for any startup project manager.

Read full review >
Willard
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.08.2018 Company Size: 1-10 Employees Industry: Computer Software

PROS: I like who simple it can be in setting up events. The software's UI is easy and highly intuitive. Being a project manager, it's a perfect tool that lets me look into how our users interact with our online app. It also lets us make decisions on a product according to that. It's ideal for startups looking to expand since it's priced affordably.

CONS: Its learning curve that helps make the most of the benefit of data being collected is stew at best. Right now, I'm still figuring out how to define segments and running reports from them.

What do you think about this review? Great Poor

Analysis that’s very effective yet so easy!

Read full review >
Cora
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.05.2018 Company Size: 1-10 Employees Industry: Computer Software

PROS: Being co-founder of a startup, our team wanted a simple (and free) solution for learning further on user activitity in our app. We're already making use of Segment for capturing server-side activity for a number of reasons. Getting the integrated connection set up to Heap was easy to do. We couldn't be any happie when we included page events. Many thanks to Heap!

CONS: At present, there aren't any math functions to average or sum usage statistics. Exporting to a spreadsheet format is a breeze. It would be nice if it had pre-installed capabilities.

What do you think about this review? Great Poor

It’s super simple in tracking users from domains and sub domains.

Read full review >
Ellis
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.05.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I felt we have the ability to monitor the flow of users via our site as well as landing pages from varying domains without problems. Thanks largely to Heap, we can now look into user flows between our site, scale landing pages, and hand out forms that enables the identification of frictions. That way, we can make the necessary optimizations.

CONS: As someone who isn't really technical, a small learning curve is needed to be able to understand the functionality of the tool. The learning curve isn't overly difficult compared to solutions similar to it.

What do you think about this review? Great Poor

A product that offers clear engagement and exceptional insight in marketing conversion.

Read full review >
Ashley
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.04.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Being able to extract funnel reports within a minute. Before using Heap, we had to use Google Analytics and had to make custom reports. I find Heap to be intuitive. I no longer depend on anyone tech-savvy whe going in and setting up a custom report. Now, I can just come in and make reports without any issue.

CONS: Easy sharing of events with your team members. I was hoping there would be e-mail sharing or sending to slack integration. It would be a plus to have free events or a knowledge base where Heap experts can help our marketing team walk through tips and tricks in building reports for guaranteed ROI proof.

What do you think about this review? Great Poor

Does what it says on the tin while giving our company great insight and value.

Read full review >
Ivan
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.04.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Being able to take in data points in a simpler manner from other systems (via Heap) API is of great value to our company. We're able to see and interact with data down the Sales funnel. No analytics tool in the market can do what this tool can. Its retroactive reporting lets us concentrate on giving the most optimal experience to users. This is better than running a number of possible reporting scenarios and doing numerous code changes to achieving them.

CONS: Some things that Heap can improve on is the management of saved reports. More reports should provide aggregate value numbers that are being provided.

What do you think about this review? Great Poor

Finally found a product with ultra clear metrics.

Read full review >
Mack
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.02.2018 Company Size: 11-50 Employees Industry: Internet

PROS: Its Define is transparent. Building new custom events is simple for those who lack the experience. The Retention graph is what we've been seeking for quite some time now. We haven't really made reliable ones until we discovered this. Including a primary action and one (or more) return action is changing the game when browsing for useful infor on your current users and their pattern of activities.

CONS: Landing precise results from reports requires further fine tuning. Once you're able to do this, you'll wind up with great insights.

What do you think about this review? Great Poor

A tool with lots of insight.

Read full review >
Jon
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.02.2018 Company Size: 11-50 Employees Industry: Information Technology

PROS: It's way simpler to deal with compared to Google Analytics. As an all-around marketer, it's a big relief. Why? Because I barely have time to dig deep in studying Google Analytics comprehensively. Whenever I deal with Google's Analytics data, I'd have to put myself into hours of painful ordeal. I've yet to fully maximize Heap, but soon I will. From the looks of it, it's an impressive product!

CONS: Nothing at the moment. Although I wish they have some kind of tutorial videos available. I'd prefer if it were inside the dashboard. Specifically in every section. Don't count me off, but they do have tutorial videos. Unless you get to them via a newsletter, you'll have to look for them somewhere on the site or within the dashboard. Right now, I still have no idea where to find them.

What do you think about this review? Great Poor

An automated event tracker that really goes a long way!

Read full review >
Carroll
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.12.2017 Company Size: 11-50 Employees Industry: N/A

PROS: Heap's own automated event tracking allows for easier analytics platform engagement. When the scripts are made available on the site, each data point is recorded and then hosed in Amazon Redshift. So whenever an event is included in the later going, it automatically extracts data from when the script was initially left on the page. It's a worthy functionality in case you lose track in adding events during the process of onboarding.

CONS: Its reporting dashboard needs a bit of improvement since it's not really intuitive compared to other platforms in the market. This is likely where Kissmetrics shines as it's a lot simpler to go deeper in their UI.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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