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Heap Analytics REVIEW

Business Intelligence Software

11 user reviews
USER SATISFACTION 99%
OUR SCORE 9.0

What is Heap Analytics?

Heap provides a unique approach to user analytics by capturing all user interactions and analyze these interactions without the need to ship code or wait for data. The platform is easy to install and user. Once the code is installed into your website, you can automatically monitor every client-set events, such as clicks, page views, gestures, form submissions, and more.

The system is loaded with powerful features, including data capture, event visualizer, user search and interactions, and funnels. Heap makes it easy for businesses to identify their users in-depth as well as monitor custom events. All reports generated using Heap is based on real-time data, which means your reports are accurate and timely.

Overview of Heap Analytics Benefits

Heap takes user analytics to a whole new level with its innovative approach – capture all user interactions. Imagine all the data and insights you can get by automating the capture of every click, tap, gesture, page view, and form submission done by all your users. Imagine being able to get all that information without having to deal with codes. Heap simply lets you get everything without the complications that come with codes.

With all your user interactions captured, this puts you in a better position to understand your users better and know them in-depth. Heap lets you assign persistent custom properties across sessions. You can also integrate both web and mobile sessions and tie the all to a single user. You can also assess a user based on his email address, age, total revenue, payment plan and more.

There are instances where events are not automatically captured by Heap. In these cases, you can make modifications and generate custom events with a specific number of properties. You can thoroughly drill down on these events to give you the information you need.

Accurate, reliable, and up to date information is essential for fast and precise analytics. With Heap, you are able to get real-time insights the quickest way possible without compromising the accuracy of data.

Overview of Heap Analytics Features

  • Data Capture
  • Event Visualizer
  • Users
  • Graphs
  • Funnels
  • SQL

Heap Analytics Position In Our Categories

Position of Heap Analytics in our main categories:

20

Heap Analytics is one of the top 20 Business Intelligence Software products

20

Heap Analytics is one of the top 20
Business Intelligence Software products


If you are considering Heap Analytics it may also be a good idea to check out other subcategories of Best Business Intelligence Software gathered in our database of B2B software reviews:

Every company has its own characteristics, and may require a particular type of Business Intelligence Software solution that will be designed for their company size, type of clients and employees and even specific niche they deal with. It's not wise to count on finding a perfect services that will work for every company no matter what their background is. It may be a good idea to read a few Heap Analytics reviews first and even then you should remember what the software is supposed to do for your company and your employees. Do you require a simple and intuitive service with only basic functions? Will you actually use the advanced tools required by pros and big enterprises? Are there any particular features that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to get a trustworthy solution that will match your budget.

How Much Does Heap Analytics Cost?

Heap Analytics Pricing Plans For Enterprises & Small Business:

Users looking to analyze up to 5,000 interactions per month get to use Heap Analytics for free. Enterprise packages, on the other hand, are priced by quote.

Analysis – Free

  • All Analysis features
  • 5,000 Sessions per Month
  • Email Support

Infrastructure – Custom Enterprise Pricing

  • All Analysis features
  • Millions of Sessions per Month
  • On-Site Support
  • Heap SQL
  • Single Sign-On
  • Data Science Consultant
  • Custom Data Retention
  • Service-Level Agreements
  • Invoice Billing
  • Custom Terms

User Satisfaction

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Heap Analytics reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Heap Analytics. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

95

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Free
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TICKETS

What are Heap Analytics pricing details?

Heap Analytics Pricing Plans:

Users looking to analyze up to 5,000 interactions per month get to use Heap Analytics for free. Enterprise packages, on the other hand, are priced by quote.

Analysis – Free

  • All Analysis features
  • 5,000 Sessions per Month
  • Email Support

Infrastructure – Custom Enterprise Pricing

  • All Analysis features
  • Millions of Sessions per Month
  • On-Site Support
  • Heap SQL
  • Single Sign-On
  • Data Science Consultant
  • Custom Data Retention
  • Service-Level Agreements
  • Invoice Billing
  • Custom Terms

What integrations are available for Heap Analytics?

Heap integrates with the following business systems and applications:

  • Chartio
  • Clearlogin
  • Segment
  • Flamory
  • GitHub
  • Optimizely
  • Chameleon

User reviews


11 Reviews

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The most favorable review

Willard


Pros:
I like who simple it can be in setting up events. The software's UI is easy and highly intuitive. Being a project manager, it's a perfect tool that lets me look into how our users interact with our online app. It also lets us make decisions on a product according to that. It's ideal for startups looking to expand since it's priced affordably.

Cons:
Its learning curve that helps make the most of the benefit of data being collected is stew at best. Right now, I'm still figuring out how to define segments and running reports from them.

The least favorable review

Ashley


Pros:
Being able to extract funnel reports within a minute. Before using Heap, we had to use Google Analytics and had to make custom reports. I find Heap to be intuitive. I no longer depend on anyone tech-savvy whe going in and setting up a custom report. Now, I can just come in and make reports without any issue.

Cons:
Easy sharing of events with your team members. I was hoping there would be e-mail sharing or sending to slack integration. It would be a plus to have free events or a knowledge base where Heap experts can help our marketing team walk through tips and tricks in building reports for guaranteed ROI proof.


Willard

Verified
user
I like who simple it can be in setting up events. The software's UI is easy and highly intuitive. Being a project manager, it's a perfect tool that lets me look into how...

Ashley

Verified
user
Being able to extract funnel reports within a minute. Before using Heap, we had to use Google Analytics and had to make custom reports. I find Heap to be intuitive. I no...

Ivan

Verified
user
Being able to take in data points in a simpler manner from other systems (via Heap) API is of great value to our company. We're able to see and interact with data down...

Luis

Verified
user
Positive points: it's easy to use, great scope, versatile, and worthy overall ownership cost. When I found Heap, it was a relief and quickly won me without question. What...

Ellis

Verified
user
I felt we have the ability to monitor the flow of users via our site as well as landing pages from varying domains without problems. Thanks largely to Heap, we can now...

Mack

Verified
user
Its Define is transparent. Building new custom events is simple for those who lack the experience. The Retention graph is what we've been seeking for quite some time now....

Krista

Verified
user
I feel a bit of peace knowing Heap has the ability to capture events on my current client's lead capture as well as e-commerce sites. Heap gets rid of the problem of...

Cora

Verified
user
Being co-founder of a startup, our team wanted a simple (and free) solution for learning further on user activitity in our app. We're already making use of Segment for...

Jon

Verified
user
It's way simpler to deal with compared to Google Analytics. As an all-around marketer, it's a big relief. Why? Because I barely have time to dig deep in studying Google...

Clifford

Verified
user
Being able to have everything labelled manually is probably the biggest upside. Taking the usual route in asking developers to include an item track in code is a long and...

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