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Heap Analytics REVIEW

Business Intelligence Software

12 user reviews
USER SATISFACTION 99%
OUR SCORE 9.0

What is Heap Analytics?

Heap provides a unique approach to user analytics by capturing all user interactions and analyze these interactions without the need to ship code or wait for data. The platform is easy to install and user. Once the code is installed into your website, you can automatically monitor every client-set events, such as clicks, page views, gestures, form submissions, and more.

The system is loaded with powerful features, including data capture, event visualizer, user search and interactions, and funnels. Heap makes it easy for businesses to identify their users in-depth as well as monitor custom events. All reports generated using Heap is based on real-time data, which means your reports are accurate and timely.

Overview of Heap Analytics Benefits

Heap takes user analytics to a whole new level with its innovative approach – capture all user interactions. Imagine all the data and insights you can get by automating the capture of every click, tap, gesture, page view, and form submission done by all your users. Imagine being able to get all that information without having to deal with codes. Heap simply lets you get everything without the complications that come with codes.

With all your user interactions captured, this puts you in a better position to understand your users better and know them in-depth. Heap lets you assign persistent custom properties across sessions. You can also integrate both web and mobile sessions and tie the all to a single user. You can also assess a user based on his email address, age, total revenue, payment plan and more.

There are instances where events are not automatically captured by Heap. In these cases, you can make modifications and generate custom events with a specific number of properties. You can thoroughly drill down on these events to give you the information you need.

Accurate, reliable, and up to date information is essential for fast and precise analytics. With Heap, you are able to get real-time insights the quickest way possible without compromising the accuracy of data.

Overview of Heap Analytics Features

  • Data Capture
  • Event Visualizer
  • Users
  • Graphs
  • Funnels
  • SQL

Heap Analytics Position In Our Categories

Position of Heap Analytics in our main categories:

20

Heap Analytics is one of the top 20 Business Intelligence Software products

20

Heap Analytics is one of the top 20
Business Intelligence Software products


If you are interested in Heap Analytics it may also be beneficial to examine other subcategories of Best Business Intelligence Software collected in our database of B2B software reviews.

Every company is different, and can call for a specific Business Intelligence Software solution that will be adjusted to their company size, type of customers and staff and even individual industry they cater to. It's not wise to count on finding a perfect app that will work for every company no matter what their background is. It may be a good idea to read a few Heap Analytics reviews first and even then you should remember what the service is supposed to do for your company and your staff. Do you need a simple and straightforward solution with just essential features? Will you actually use the advanced functionalities required by pros and large enterprises? Are there any particular features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to find a trustworthy solution that will fit your budget.

How Much Does Heap Analytics Cost?

Heap Analytics Pricing Plans:

Users looking to analyze up to 5,000 interactions per month get to use Heap Analytics for free. Enterprise packages, on the other hand, are priced by quote.

Analysis – Free

  • All Analysis features
  • 5,000 Sessions per Month
  • Email Support

Infrastructure – Custom Enterprise Pricing

  • All Analysis features
  • Millions of Sessions per Month
  • On-Site Support
  • Heap SQL
  • Single Sign-On
  • Data Science Consultant
  • Custom Data Retention
  • Service-Level Agreements
  • Invoice Billing
  • Custom Terms

User Satisfaction

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Heap Analytics reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Heap Analytics. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

95

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Free
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TICKETS

What are Heap Analytics pricing details?

Heap Analytics Pricing Plans:

Users looking to analyze up to 5,000 interactions per month get to use Heap Analytics for free. Enterprise packages, on the other hand, are priced by quote.

Analysis – Free

  • All Analysis features
  • 5,000 Sessions per Month
  • Email Support

Infrastructure – Custom Enterprise Pricing

  • All Analysis features
  • Millions of Sessions per Month
  • On-Site Support
  • Heap SQL
  • Single Sign-On
  • Data Science Consultant
  • Custom Data Retention
  • Service-Level Agreements
  • Invoice Billing
  • Custom Terms

What integrations are available for Heap Analytics?

Heap integrates with the following business systems and applications:

  • Chartio
  • Clearlogin
  • Segment
  • Flamory
  • GitHub
  • Optimizely
  • Chameleon

User reviews


User reviews in total: 12

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The most favorable review

Jon

2 months ago


Pros:
It's way simpler to deal with compared to Google Analytics. As an all-around marketer, it's a big relief. Why? Because I barely have time to dig deep in studying Google Analytics comprehensively. Whenever I deal with Google's Analytics data, I'd have to put myself into hours of painful ordeal. I've yet to fully maximize Heap, but soon I will. From the looks of it, it's an impressive product!

Cons:
Nothing at the moment. Although I wish they have some kind of tutorial videos available. I'd prefer if it were inside the dashboard. Specifically in every section. Don't count me off, but they do have tutorial videos. Unless you get to them via a newsletter, you'll have to look for them somewhere on the site or within the dashboard. Right now, I still have no idea where to find them.

The least favorable review

Liz

8 months ago


Pros:
Wha's great with Heap is its value prop. With the ability to operate analytics on questions that we're able to come up with is both a life saver. It also proves itself to be of great use. Aside from that, I don't need to install firing tags on area. That saved us from expending our developer resources.

Cons:
When dealing with reports and events, its UI ends up becoming hard to manage. It's a really robust tool, but you've got to admit that people will be dealing with numerous events for tracking. Facing and organzing hundreds of events is very difficult since no grouping or management is involved. Unless your team has some kind of nomenclature for tagging reports/events, be vary careful if you have any plans to scale with Heap.

Published 2 months ago
Verified
user
It's way simpler to deal with compared to Google Analytics. As an all-around marketer, it's a big relief. Why? Because I barely have time to dig deep in studying Google...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Being able to take in data points in a simpler manner from other systems (via Heap) API is of great value to our company. We're able to see and interact with data down...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I felt we have the ability to monitor the flow of users via our site as well as landing pages from varying domains without problems. Thanks largely to Heap, we can now...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Being able to have everything labelled manually is probably the biggest upside. Taking the usual route in asking developers to include an item track in code is a long and...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I like who simple it can be in setting up events. The software's UI is easy and highly intuitive. Being a...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Being able to extract funnel reports within a minute. Before using Heap, we had to use Google Analytics and had to make custom reports. I find Heap to be intuitive. I no...



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Published 4 months ago
Verified
user
Being co-founder of a startup, our team wanted a simple (and free) solution for learning further on user activitity in our app. We're already making use of Segment for...



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Published 4 months ago
Verified
user
Positive points: it's easy to use, great scope, versatile, and worthy overall ownership cost. When I found Heap, it was a relief and quickly won me without question. What...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Heap's own automated event tracking allows for easier analytics...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I feel a bit of peace knowing Heap has the ability to capture events on my current client's lead capture as well as e-commerce sites. Heap gets rid of the problem of...



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