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User review of Heap Analytics

Finally found a product with ultra clear metrics.

- by Mack

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Its Define is transparent. Building new custom events is simple for those who lack the experience. The Retention graph is what we've been seeking for quite some time now. We haven't really made reliable ones until we discovered this. Including a primary action and one (or more) return action is changing the game when browsing for useful infor on your current users and their pattern of activities.

What aspects are problematic or could work better?

Landing precise results from reports requires further fine tuning. Once you're able to do this, you'll wind up with great insights.

What specific problems in your company were solved by this product?

Making an analysis on verying metrics is easier than ever. We can now identify a lot quicker the impact of current features as well as most affected users. Navigating varying retention maps also provided us with useful data. We were able to look into varying problematic aspects. We used modules that weren't operating according to their high usage.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.