Essential app for us

What are the best aspects of this product?

There is no doubt that Help Scout’s developers care deeply about providing customer satisfaction. New features such as the dashboard, updates, and integration with Google Apps are really helpful. The admirable thing is the new features are not obstacles, but help to tackle user pain points.

What aspects are problematic or could work better?

I am looking forward to using the Help Scout mobile app which will enable us to provide customer support on the fly.

What specific problems in your company were solved by this product?

Our company is focused on boosting our business and helping more entrepreneurs emerge successful. We have set a target of supporting the growth of 2,000 startups over the next five years. Help Scout enables us to provide excellent customer service and we trust its continuous improvements to help us keep up the quality.

Are you a current user of this product?

Yes