Help Scout is a powerful help desk app, highly popular among freelancers, small businesses, and medium-sized enterprises. The platform provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in. At the same time, it eliminates the complexities that usually come with conventional help desk solutions, and makes responding to emails and collaborating with team members smooth and simple.

A solid reason to consider Help Scout for your help desk needs is that it integrates with more apps and business systems than most popular providers, and doesn’t restrict those integrations to enterprise grade users. Its pricing scheme is very flexible and designed to serve companies from various scales and industries, while the company also offers a free plan suitable for small teams and startups. Larger companies are also recommended to start with this team, as it will give them the chance to familiarize with the features before they’ve selected their paid plan.

What is so great about Help Scout? Here are some of the main benefits companies experience when working with Help Scout:

The system helps users communicate with clients in an easy and fast manner, providing them with professional and reliable service via multiple different channels. Thanks to it, customers won’t be waiting in lines for hours, or be forced to undergo a frustrating procedure in order to find an agent that can solve their problems. For the first time, they can boost with solid and human support, and in such way recommend your product to new users.

Although there is a short learning curve customers have to surpass, it won’t take them longer than an hour to fully adapt to Help Scout, and maximize what its potential has to offer. From an agent’s perspective, Help Scout is the ideal collaboration hub where they can consult each other on customer requests, using an Internal Note right before they’ve provided a response to the query. This is only one of the many custom actions that can be automated with this system. The built-in and powerful work builder will allow you to customize literally all operations.

To make matters even better, Help Scout makes it possible to create and host rich knowledge bases, where the user can also import data using some of the powerful integrations. At the moment, Help Scout works in harmony with over 20 third-party systems and applications, but the company promises many more in future.

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.

Basic – $12/user per month or $8/user per month (billed annually)

• Up to 10 Users
• Unlimited messages & storage
• 1 Mailbox
• 1 Docs knowledge base
• Reports (30 days of history)
• Saved Replies
• Beacon
• Following
• @mentions
• Outstanding 24×6 Support
• No Help Scout branding
• iOS & Android App
• Two-factor authentication

Standard – $20/user per month or $15/user per month (billed annually)

• Unlimited Users
• Unlimited messages & storage
• 5 Mailboxes
• 1 Docs knowledge base
• All Basic features, plus:
• Workflows
• Satisfaction Ratings
• Office Hours
• 50+ integrations
• API Access

Plus – $35/user per month or $27/user per month (billed annually)

• Unlimited Users
• Unlimited messages & storage
• Unlimited Mailboxes
• 3 Docs knowledge base
• All Standard features, plus:
• Salesforce Integration
• Jira Integration
• HubSpot Integration
• SAML Single Sign-on
• Teams
• Custom fields
• HIPAA Compliance
• IP Restrictions