99 SHARES | |
5335 FOLLOWERS | |
1314 LIKES |
USER SATISFACTION | 98% |
OUR SCORE | 8.9 |
Help Scout is a powerful help desk app, highly popular among freelancers, small businesses, and medium-sized enterprises. The platform provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in. At the same time, it eliminates the complexities that usually come with conventional help desk solutions, and makes responding to emails and collaborating with team members smooth and simple.
A solid reason to consider Help Scout for your help desk needs is that it integrates with more apps and business systems than most popular providers, and doesn’t restrict those integrations to enterprise grade users. Its pricing scheme is very flexible and designed to serve companies from various scales and industries, while the company also offers a free plan suitable for small teams and startups. Larger companies are also recommended to start with this team, as it will give them the chance to familiarize with the features before they’ve selected their paid plan.
What is so great about Help Scout? Here are some of the main benefits companies experience when working with Help Scout:
The system helps users communicate with clients in an easy and fast manner, providing them with professional and reliable service via multiple different channels. Thanks to it, customers won’t be waiting in lines for hours, or be forced to undergo a frustrating procedure in order to find an agent that can solve their problems. For the first time, they can boost with solid and human support, and in such way recommend your product to new users.
Although there is a short learning curve customers have to surpass, it won’t take them longer than an hour to fully adapt to Help Scout, and maximize what its potential has to offer. From an agent’s perspective, Help Scout is the ideal collaboration hub where they can consult each other on customer requests, using an Internal Note right before they’ve provided a response to the query. This is only one of the many custom actions that can be automated with this system. The built-in and powerful work builder will allow you to customize literally all operations.
To make matters even better, Help Scout makes it possible to create and host rich knowledge bases, where the user can also import data using some of the powerful integrations. At the moment, Help Scout works in harmony with over 20 third-party systems and applications, but the company promises many more in future.
Position of Help Scout in our main categories:
Help Scout is one of the top 20 Help Desk Softwareproducts
![]() 20 Help Scout is one of the 20 |
If you are interested in Help Scout it could also be a good idea to check out other subcategories of Best Help Desk Software collected in our base of SaaS software reviews.Industry-Specific Help Desk Software, Service Desk Software
Each business is different, and may need a special Help Desk Software solution that will be adjusted to their company size, type of clients and employees and even individual niche they support. It's not wise to count on locating an ideal solution that is going to work for each business no matter what their history is. It may be a good idea to read a few Help Scout reviews first and even then you should pay attention to what the software is supposed to do for your company and your workers. Do you require an easy and straightforward solution with just essential features? Will you really use the advanced tools needed by experts and big enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy solution that will match your budget.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Standard – $20/user per month or $15/user per month (billed annually)
Plus – $35/user per month or $27/user per month (billed annually)
We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Help Scout reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Help Scout. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS | 229 |
NEGATIVE SOCIAL MENTIONS | 5 |
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Standard – $20/user per month or $15/user per month (billed annually)
Plus – $35/user per month or $27/user per month (billed annually)
Help Scout supports integrations with the following business systems and applications:
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The most favorable review
Charles
5 months ago
Pros: Help Scout offers wonderful customer support as well as community experience. Our company has 80 employees using this software and all of them are constantly connected. Even if I stopped using Help Scout, I would still follow their community and blog. I rate this software 10/10.
Cons: System crashes and downtime are a major frustration for us. There have also been bugs that affected us, but the support agents have been very helpful and professional in resolving the issues.
The least favorable review
Gina
10 months ago
Pros: Help Scout helps us manage users’ emails easily. The app is excellent for managing incoming emails and to track the volume our team gets. We use the multi-folder option to divide the emails between teams. The most useful features for us are the knowledge base configuration and the saved reply option. Finally, their support team is outstanding.
Cons: One major drawback is there is a lot of downtime. This prevents us from offering good customer support. Help Scout does communicate the issues to us and takes ownership. Hopefully, they will improve the system to ensure there is less downtime.