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$15

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Help Scout REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 9.0

What is Help Scout?

Help Scout is a powerful help desk app, highly popular among freelancers, small businesses, and medium-sized enterprises. The platform provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in. At the same time, it eliminates the complexities that usually come with conventional help desk solutions, and makes responding to emails and collaborating with team members smooth and simple.

A solid reason to consider Help Scout for your help desk needs is that it integrates with more apps and business systems than most popular providers, and doesn’t restrict those integrations to enterprise grade users. Its pricing scheme is very flexible and designed to serve companies from various scales and industries, while the company also offers a free plan suitable for small teams and startups. Larger companies are also recommended to start with this team, as it will give them the chance to familiarize with the features before they’ve selected their paid plan.

Overview of Help Scout Benefits

What is so great about Help Scout? Here are some of the main benefits companies experience when working with Help Scout:

The system helps users communicate with clients in an easy and fast manner, providing them with professional and reliable service via multiple different channels. Thanks to it, customers won’t be waiting in lines for hours, or be forced to undergo a frustrating procedure in order to find an agent that can solve their problems. For the first time, they can boost with solid and human support, and in such way recommend your product to new users.

Although there is a short learning curve customers have to surpass, it won’t take them longer than an hour to fully adapt to Help Scout, and maximize what its potential has to offer. From an agent’s perspective, Help Scout is the ideal collaboration hub where they can consult each other on customer requests, using an Internal Note right before they’ve provided a response to the query. This is only one of the many custom actions that can be automated with this system. The built-in and powerful work builder will allow you to customize literally all operations.

To make matters even better, Help Scout makes it possible to create and host rich knowledge bases, where the user can also import data using some of the powerful integrations. At the moment, Help Scout works in harmony with over 20 third-party systems and applications, but the company promises many more in future.

Overview of Help Scout Features

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability

Help Scout Position In Our Categories

Position of Help Scout in our main categories:

10

Help Scout is one of the top 10 Help Desk Software products

10

Help Scout is one of the top 10
Help Desk Software products


If you are interested in Help Scout it may also be beneficial to examine other subcategories of Best Help Desk Software listed in our base of B2B software reviews: Industry-Specific Help Desk Software, Service Desk Software

It is crucial to note that hardly any app in the Help Desk Software category will be an ideal solution that can meet all the requirements of various company types, sizes and industries. It may be a good idea to read a few Help Scout reviews first as certain software can dominate only in a very narrow group of applications or be prepared with a very specific type of industry in mind. Others may operate with an idea of being easy and intuitive and as a result lack advanced functionalities welcomed by more experienced users. You can also find apps that cater to a wide group of customers and provide a rich feature base, but this frequently comes at a more expensive cost of such a software. Ensure you're aware of your requirements so that you buy a software that provides all the functionalities you search for.

How Much Does Help Scout Cost?

Help Scout Pricing Plans For Enterprises & Small Business:

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:

Free

  • Shared inbox

Standard – $20/month

  • Reporting, automation, and integrations

Plus – $40/month

  • Advanced reporting and features for large teams

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Help Scout reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Help Scout. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

229

NEGATIVE SOCIAL MENTIONS

5

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Free
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • TICKETS

What are Help Scout pricing details?

Help Scout Pricing Plans:

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:

Free

  • Shared inbox

Standard – $20/month

  • Reporting, automation, and integrations

Plus – $40/month

  • Advanced reporting and features for large teams

What integrations are available for Help Scout?

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium

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