Great product and customer service

What are the best aspects of this product?

I love the impeccable user interface and it is obvious the vendor cares about how the app looks and works. The software has made our agents more efficient, effective, and happier. The vendor offers prompt and helpful support and they are receptive to our ideas and suggestions. Help Scout is a trusted partner for us.

What aspects are problematic or could work better?

We have no complaints as we love the software and the customer support.

What specific problems in your company were solved by this product?

Help Scout has changed the way we think about and manage customer service. The app is easy to use and elegant, and new recruits can learn to use it easily and quickly as there is no learning curve. Their customer support agents answer all our questions knowledgeably and have helped us use the software more effectively. Their blog is full of useful customer service lessons and ideas. Our agents follow the blog to learn about tips to improve our customer support.

Are you a current user of this product?

Yes