Rocking good software

What are the best aspects of this product?

An admirable aspect is the vendor keeps improving the software by constantly releasing new features. One feature I love is “Edit this article” which enables me to edit an article directly on the help doc instead of searching for it in different tabs. This feature helped me save plenty of time. Plus, the customer support agents are very responsive to my suggestions. It is fitting that this help desk software vendor offers top notch customer support themselves.

What aspects are problematic or could work better?

There are no noticeable drawbacks and I have no complaints about the software.

What specific problems in your company were solved by this product?

Help Scout helps us manage the high volume of support requests we receive each day and also to provide help docs to customers to reduce the email load we get. It is a top rate product that I heartily recommend to other users.

Are you a current user of this product?

Yes