The vendor offers great support

What are the best aspects of this product?

Help Scout offers wonderful customer support as well as community experience. Our company has 80 employees using this software and all of them are constantly connected. Even if I stopped using Help Scout, I would still follow their community and blog. I rate this software 10/10.

What aspects are problematic or could work better?

System crashes and downtime are a major frustration for us. There have also been bugs that affected us, but the support agents have been very helpful and professional in resolving the issues.

What specific problems in your company were solved by this product?

Help Scout helps to maintain a constant contact between our customers and our agents. This really is a must-have feature for us.

Are you a current user of this product?

Yes