We are impressed with Help Scout

What are the best aspects of this product?

We have been using Help Scout for more than six months, and are impressed and satisfied with the app. We are Apple technology consultants and therefore choosy about apps. It was easy to set up Help Scout and we could start using it without any gap in our productivity. We could start helping our clients more effectively with the software. They like the fact that they can use one email to work with all our team members. Our employees also love the app and enjoy sharing notes about emails before responding to clients. I enjoy browsing closed tickets to appreciate the quality work done by my team members.

What aspects are problematic or could work better?

We need to peruse the spam filter regularly to ensure no request lands up there. We check the filter daily and so far haven’t faced any issues.

What specific problems in your company were solved by this product?

We use Help Scout to provide tech and consulting support to Chicago companies. We also use the system for our internal knowledge base which provides information on documenting processes, onboarding, and staff training.

Are you a current user of this product?

Yes