Wonderful product

What are the best aspects of this product?

Help Scout offers a well-designed interface that is easy to use. The Saved Auto Replies feature helps us to respond quickly to customers. The software offers useful reports. They could add a feature which reveals the breakdown of each customer with details such as the number of conversations closed for them and which ones.

What aspects are problematic or could work better?

The only drawback is we are not able to delete customers. This has resulted in our agents setting up multiple profiles for the same customer. This has made our backend a little messy. We are able to easily change customers, but we would like to have the ability to delete duplicate customer names.

What specific problems in your company were solved by this product?

Help Scout helps us to handle client communication and work in a single location. Our clients like the ease of communication and the Auto Replies feature offered by this software.

Are you a current user of this product?

Yes