- Home Customer Support Software HelpCrunch A Flawless live chat solution to engage with your customers
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User review
of HelpCrunch
A Flawless live chat solution to engage with your customers
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
It has been a smooth experience so far. Here are few highlights:
- Very easy to install the widget on the website and customise according to your needs
- Localization baked in
- User authentication mode and ability to send emails directly from the chat are awesome
What aspects are problematic or could work better?
No complaints - everything works as expected
What features/services would you like to see in future versions of this product?
A knowledge base or an FAQ like add-on would be nice
What specific problems in your company were solved by this product?
Ability to assist customers who are using our product in real time
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Leisure, Travel & Tourism
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
just me
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helped businesses identify common issues and devise practices and resolutions to quickly address them.
