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HelpCrunch REVIEW

Customer Support Software

2 user reviews
USER SATISFACTION 100%
OUR SCORE 8.7

What is HelpCrunch?

HelpCrunch is an intelligent and innovative customer communication platform. It manages your complete customer lifecycle right from converting business prospects into customers to driving sales and retaining existing customers. The software is built for web and mobile businesses looking to increase customer loyalty and boost sales through customer interaction. To do so, its solutions include live chat for mobile apps and web, ticketing, marketing automation, and email marketing.

In a single tool, HelpCrunch enables you to leverage multiple communication channels. It unifies your customer service with its live chat, email automation, and help desk. Switching between multiple channels is streamlined and communications are synced in one window. This means you can reply in chat, follow up via email right from the chat window and connect on social media while staying in-context. Conversations, contacts, and leads are unlimited as its offers an easy-to-scale business model with agent-based pricing.

HelpCrunch also shows you a bigger picture of your customers so you can understand each user activities better and connect with the right customer at the right time. Features such as instant messaging and proactive engagement help you increase customer satisfaction and loyalty. It integrates deeply with your product and gives you robust analytics and reporting insights. Additionally, you can provide continuous support with its offline mode to continue generating leads and avoiding having any messages unattended.

Overview of HelpCrunch Benefits

HelpCrunch gives you an all-in-one toolset to leverage your customer service. Here are some of its top benefits:

Drive customer conversion

HelpCrunch helps you initiate the first contact for your prospects through live chat on the web. This gives you the opportunity to turn them into becoming registered active users and highlight your product’s value. You can then convert them into paying customers encouraging them to purchase and administer their purchasing decision at critical moments. This is done through using the in-app messenger to reply to queries, track custom data, and set auto-messages.

Maximize revenue for each customer

Auto-messages empower you to easily upsell and cross-sell with personalized and custom-tailored offers. These are sent via email or in-app messenger. It also streamlines offering help proactively, answering questions instantly, and guiding customers through the signup, installation and checkout process.

Engage customers and leads proactively

Engaging potential leads can be done via email or chat proactively so you don’t have to wait for the visitor to contact you first. HelpCrunch helps you send relevant and custom-picked content such as company news, special offers, and product announcements to keep in touch with your contacts. They can be one-off or automatically triggered based on an individual’s actions.

Optimize seamless communication

Live chat, in-app messenger, auto messages, email automation and ticketing offers seamless communication to your customers. It supports communication in multiple channels while staying in-context of the conversation. Offline mode enables continuous support availability to generate leads and enable customers to leave messages anytime. Hence, this solution is popular among e-commerce, SaaS and web services, and online-to-offline business, among others.

Overview of HelpCrunch Features

  • Live Chat
  • Email Automation
  • Help Desk
  • Ticketing
  • Real-Time Messaging
  • Customer Engagement
  • Customer Conversion
  • Personalized Email Marketing Campaigns
  • Multi-Channel Customer Communication
  • Dashboard
  • Unlimited Conversations, Contacts, and Leads
  • Visitor Targeting
  • Proactive Engagement
  • Chat Ratings
  • Analytics and Reporting
  • Visitor Profiles
  • Personal, Contact, Behavioral Data
  • Workload Distribution
  • Customer Satisfaction Levels
  • Offline Mode
  • Free Chat and Email Support
  • Customer Onboarding Campaign
  • Triggered Auto Messages
  • Customer Data and Actions Tracking
  • Default and Custom Filters
  • Precise Targeting
  • Selective Feedback Collection
  • Product Upsell and Cross-Sell
  • Promo Campaigns
  • Time-Limited Offers
  • Mailbox Forwarding

HelpCrunch Position In Our Categories

Position of HelpCrunch in our main categories:

50

HelpCrunch is one of the top 50 Customer Support Software products

50

HelpCrunch is one of the 50 Help Desk Software products

50

HelpCrunch is one of the 50
Customer Support Software products

50

HelpCrunch is one of the 50
Help Desk Software products


HelpCrunch is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#15 Email Marketing Software#33
Help Desk & Ticketing Software#14 Live Chat Software#13
Category:Position:
Customer Service Software#15
Email Marketing Software#33
Help Desk & Ticketing Software#14
Live Chat Software#13

It's essential to note that hardly any service in the Customer Service Software category is going to be an ideal solution able to match all the needs of all business types, sizes and industries. It may be a good idea to read a few HelpCrunch reviews first as some services can excel only in a very narrow set of applications or be prepared with a really specific type of industry in mind. Others might operate with a goal of being simple and intuitive and as a result lack complicated functionalities welcomed by more experienced users. You can also find apps that focus on a large group of customers and offer a complex feature set, but that in most cases comes at a higher price of such a solution. Ensure you're aware of your needs so that you select a software that provides all the elements you search for.

How Much Does HelpCrunch Cost?

HelpCrunch Pricing Plans:
Free trial
Live Chat Free
Free
Live Chat Basic
$12/month
Live Chat Premium
$21/month
Live Chat & Emails Basic
$25/month
Live Chat & Emails Premium
$84/month
Live Chat & Emails Enterprise
Contact vendor

HelpCrunch has an easy-to-scale business model with agent-based pricing. The software has a 14-day free trial so you can explore its features and functionality free of charge. You may also use the app’s completely free plan. Here are the pricing details of HelpCrunch:

Live Chat

Free – $0

  • 1 Agent
  • 1 Chat Auto Message
  • Basic Settings and Customization
  • 30-day Chat History
  • 500 Contacts
  • 1 Domain/App
  • Low Priority Live Chat Support

Basic – $9/month billed annually

  • $12/agent/month billed monthly
  • 1 Agent
  • 3 Chat Auto Messages
  • Full Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $17/month billed annually

Billed annually:

  • 1 agent – $17/month
  • 2 agents – $32/month or $16/agent/month
  • 3 agents – $45/month or $15/agent/month
  • 5 agents – $70/month or $14/agent/month
  • 7 agents – $91/month or $13/agent/month
  • 10 agents – $120/month or $12/agent/month

Billed monthly:

  • 1 agent – $21/month
  • 2 agents – $40/month or $20/agent/month
  • 3 agents – $57/month or $19/agent/month
  • 5 agents – $90/month or $18/agent/month
  • 7 agents – $119/month or $17/agent/month
  • 10 agents – $160/month or $160/agent/month

Features:

  • Up to 10 Agents
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Custom/Enterprise Plan – By quote

Live Chat & Emails

In addition to the live chat features, these plans include email automation.

Basic – $19/month billed annually

  • $25/month billed monthly
  • 1 Agent
  • 3 Email Auto Messages
  • Up to 5,000 Emails
  • 3 Chat Auto Messages
  • Full Chat Customization
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $68/month billed annually

Billed annually:

  • 2 agents – $68/month or $34/agent/month
  • 3 agents – $99/month or $33/agent/month
  • 5 agents – $160/month or $32/agent/month
  • 7 agents – $217/month or $31/agent/month
  • 10 agents – $300/month or $30/agent/month

Billed monthly:

  • 2 agents – $84/month or $42/agent/month
  • 3 agents – $120/month or $40/agent/month
  • 5 agents – $195/month or $39/agent/month
  • 7 agents – $266/month or $38/agent/month
  • 10 agents – $360/month or $36/agent/month

Features:

  • 2-10 Agents
  • Unlimited Email Auto Messages
  • Up to 500,000 Emails
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Enterprise – By quote

  • More than 10 agents
  • All Premium features
  • More than 500,000 emails
  • More than 10 domains/apps

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpCrunch reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelpCrunch. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

4

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

HelpCrunch User Reviews

Camilla Formisano

Camilla Formisano 2 days ago
Verified
user


What are HelpCrunch pricing details?

HelpCrunch Pricing Plans:
Free trial
Live Chat Free
Free
Live Chat Basic
$12/month
Live Chat Premium
$21/month
Live Chat & Emails Basic
$25/month
Live Chat & Emails Premium
$84/month
Live Chat & Emails Enterprise
Contact vendor

HelpCrunch has an easy-to-scale business model with agent-based pricing. The software has a 14-day free trial so you can explore its features and functionality free of charge. You may also use the app’s completely free plan. Here are the pricing details of HelpCrunch:

Live Chat

Free – $0

  • 1 Agent
  • 1 Chat Auto Message
  • Basic Settings and Customization
  • 30-day Chat History
  • 500 Contacts
  • 1 Domain/App
  • Low Priority Live Chat Support

Basic – $9/month billed annually

  • $12/agent/month billed monthly
  • 1 Agent
  • 3 Chat Auto Messages
  • Full Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $17/month billed annually

Billed annually:

  • 1 agent – $17/month
  • 2 agents – $32/month or $16/agent/month
  • 3 agents – $45/month or $15/agent/month
  • 5 agents – $70/month or $14/agent/month
  • 7 agents – $91/month or $13/agent/month
  • 10 agents – $120/month or $12/agent/month

Billed monthly:

  • 1 agent – $21/month
  • 2 agents – $40/month or $20/agent/month
  • 3 agents – $57/month or $19/agent/month
  • 5 agents – $90/month or $18/agent/month
  • 7 agents – $119/month or $17/agent/month
  • 10 agents – $160/month or $160/agent/month

Features:

  • Up to 10 Agents
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Custom/Enterprise Plan – By quote

Live Chat & Emails

In addition to the live chat features, these plans include email automation.

Basic – $19/month billed annually

  • $25/month billed monthly
  • 1 Agent
  • 3 Email Auto Messages
  • Up to 5,000 Emails
  • 3 Chat Auto Messages
  • Full Chat Customization
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $68/month billed annually

Billed annually:

  • 2 agents – $68/month or $34/agent/month
  • 3 agents – $99/month or $33/agent/month
  • 5 agents – $160/month or $32/agent/month
  • 7 agents – $217/month or $31/agent/month
  • 10 agents – $300/month or $30/agent/month

Billed monthly:

  • 2 agents – $84/month or $42/agent/month
  • 3 agents – $120/month or $40/agent/month
  • 5 agents – $195/month or $39/agent/month
  • 7 agents – $266/month or $38/agent/month
  • 10 agents – $360/month or $36/agent/month

Features:

  • 2-10 Agents
  • Unlimited Email Auto Messages
  • Up to 500,000 Emails
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Enterprise – By quote

  • More than 10 agents
  • All Premium features
  • More than 500,000 emails
  • More than 10 domains/apps

What integrations are available for HelpCrunch?

HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:

  • FB Messenger
  • Facebook
  • Twitter
  • Google+
  • WhatsApp
  • Viber
  • Telegram
  • Skype
  • Slack
  • WordPress
  • Magento
  • Google Tag Manager
  • Google Analytics
  • Shopify
  • Tumblr
  • Squarespace
  • PrestaShop
  • Jimdo
  • 3dcart
  • SpaceCraft
  • OpenCart
  • Big Cartel
  • Fluid App
  • Drupal
  • Joomla
  • Zapier
  • Salesforce
  • Zendesk
  • Zoho
  • Mixpanel
  • Segment
  • Wix

User reviews


User reviews in total: 2

2
0
0
0
0

Average Rating:

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The most favorable review

Camilla Formisano

2 days ago


Pros: All in one customer communication tool Pre-chat forms, operating hours and other useful features More affordable than Intercom

Cons: have no complaints so far

The least favorable review

Anonymous Reviewer

1 week ago


Pros: Free version of their live chat is pretty amazing by itself A lot of customer tools in a single platform Affordable pricing and scalable per agent billing

Cons: none so far

Camilla Formisano
Report a concern

Published 2 days ago
Verified
user
All in one customer communication tool




What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 1 week ago
Pro
review
Free version of their live chat is pretty amazing by itself




What do you think about this review? Great Poor

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