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HelpCrunch REVIEW

Customer Support Software

10 user reviews
USER SATISFACTION 100%
OUR SCORE 8.7

What is HelpCrunch?

HelpCrunch is an intelligent and innovative customer communication platform. It manages your complete customer lifecycle right from converting business prospects into customers to driving sales and retaining existing customers. The software is built for web and mobile businesses looking to increase customer loyalty and boost sales through customer interaction. To do so, its solutions include live chat for mobile apps and web, ticketing, marketing automation, and email marketing.

In a single tool, HelpCrunch enables you to leverage multiple communication channels. It unifies your customer service with its live chat, email automation, and help desk. Switching between multiple channels is streamlined and communications are synced in one window. This means you can reply in chat, follow up via email right from the chat window and connect on social media while staying in-context. Conversations, contacts, and leads are unlimited as its offers an easy-to-scale business model with agent-based pricing.

HelpCrunch also shows you a bigger picture of your customers so you can understand each user activities better and connect with the right customer at the right time. Features such as instant messaging and proactive engagement help you increase customer satisfaction and loyalty. It integrates deeply with your product and gives you robust analytics and reporting insights. Additionally, you can provide continuous support with its offline mode to continue generating leads and avoiding having any messages unattended.

Overview of HelpCrunch Benefits

HelpCrunch gives you an all-in-one toolset to leverage your customer service. Here are some of its top benefits:

Drive customer conversion

HelpCrunch helps you initiate the first contact for your prospects through live chat on the web. This gives you the opportunity to turn them into becoming registered active users and highlight your product’s value. You can then convert them into paying customers encouraging them to purchase and administer their purchasing decision at critical moments. This is done through using the in-app messenger to reply to queries, track custom data, and set auto-messages.

Maximize revenue for each customer

Auto-messages empower you to easily upsell and cross-sell with personalized and custom-tailored offers. These are sent via email or in-app messenger. It also streamlines offering help proactively, answering questions instantly, and guiding customers through the signup, installation and checkout process.

Engage customers and leads proactively

Engaging potential leads can be done via email or chat proactively so you don’t have to wait for the visitor to contact you first. HelpCrunch helps you send relevant and custom-picked content such as company news, special offers, and product announcements to keep in touch with your contacts. They can be one-off or automatically triggered based on an individual’s actions.

Optimize seamless communication

Live chat, in-app messenger, auto messages, email automation and ticketing offers seamless communication to your customers. It supports communication in multiple channels while staying in-context of the conversation. Offline mode enables continuous support availability to generate leads and enable customers to leave messages anytime. Hence, this solution is popular among e-commerce, SaaS and web services, and online-to-offline business, among others.

Overview of HelpCrunch Features

  • Live Chat
  • Email Automation
  • Help Desk
  • Ticketing
  • Real-Time Messaging
  • Customer Engagement
  • Customer Conversion
  • Personalized Email Marketing Campaigns
  • Multi-Channel Customer Communication
  • Dashboard
  • Unlimited Conversations, Contacts, and Leads
  • Visitor Targeting
  • Proactive Engagement
  • Chat Ratings
  • Analytics and Reporting
  • Visitor Profiles
  • Personal, Contact, Behavioral Data
  • Workload Distribution
  • Customer Satisfaction Levels
  • Offline Mode
  • Free Chat and Email Support
  • Customer Onboarding Campaign
  • Triggered Auto Messages
  • Customer Data and Actions Tracking
  • Default and Custom Filters
  • Precise Targeting
  • Selective Feedback Collection
  • Product Upsell and Cross-Sell
  • Promo Campaigns
  • Time-Limited Offers
  • Mailbox Forwarding

HelpCrunch Position In Our Categories

Position of HelpCrunch in our main categories:

50

HelpCrunch is one of the top 50 Customer Support Softwareproducts

Top
50

HelpCrunch is one of the 50 Help Desk Softwareproducts

50

HelpCrunch is one of the 50
Customer Support Software products

50

HelpCrunch is one of the 50
Help Desk Software products


HelpCrunch is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#15 Email Marketing Software#37
Help Desk & Ticketing Software#12 Live Chat Software#12
Category:Position:
Customer Service Software#15
Email Marketing Software#37
Help Desk & Ticketing Software#12
Live Chat Software#12

It is important to keep in mind that hardly any app in the Customer Service Software category will be an ideal solution able to meet all the goals of different business types, sizes and industries. It may be a good idea to read a few HelpCrunch reviews first as certain services may excel exclusively in a really narrow set of applications or be created with a really specific industry in mind. Others may operate with a goal of being easy and intuitive and as a result lack complex functions needed by more experienced users. You can also come across apps that support a broad group of customers and provide a complex feature toolbox, however that in most cases comes at a more expensive price of such a software. Make sure you're aware of your requirements so that you pick a solution that has all the elements you search for.

How Much Does HelpCrunch Cost?

HelpCrunch Pricing Plans:
Free trial
Standard Live chat plan
$15/month
Standard Live chat & Emails plan
$29/month
Premium Live chat plan
$25/month
Premium Live chat & Emails plan
$49/month
Enterprise plan
by quote

Pricing plans:

Standard: $12 per team member if billed annually or $15 per team member if billed monthly
Premium: from 20$ per team member if billed annually or from $25 per team member if billed monthly
Enterprise: custom price for 20+ agents

Standard Live chat plan

  • 15$
  • 3 chat auto messages
  • Help Desk
  • Knowledge Base
  • Branded popups
  • Branded widget
  • Full chat customization
  • 1 widget, unlimited domains
  • Live chat support

Standard Live chat & Emails plan

  • 29$
  • 3 chat auto messages
  • 3 email auto messages
  • 1,000 emails per team member
  • Email forwarding
  • Help Desk
  • Branded popups
  • Branded widget
  • Full widget customization
  • 1 widget, unlimited domains
  • Live chat support

Premium Live chat plan

  • 25$
  • Unlimited chat auto messages
  • Help Desk
  • Knowledge Base
  • Unbranded popups
  • Unbranded widget
  • Advanced widget customization
  • 5 widgets, unlimited domains
  • High priority live chat support

Premium Live chat & Emails plan

  • 49$
  • Unlimited chat auto messages
  • Unlimited email auto messages
  • 10,000 emails per team member
  • Email forwarding
  • Help Desk
  • Knowledge Base
  • Unbranded popups
  • Unbranded widget
  • Advanced widget customization
  • 5 widgets, unlimited domains
  • High priority live chat support

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpCrunch reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelpCrunch. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

4

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Russian
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TICKETS

HelpCrunch User Reviews

Giacomo De Lorenzo

Anonymous Reviewer

6 months ago
Verified
user


Christophe Chalvin

7 months ago
Verified
user


What are HelpCrunch pricing details?

HelpCrunch Pricing Plans:
Free trial
Standard Live chat plan
$15/month
Standard Live chat & Emails plan
$29/month
Premium Live chat plan
$25/month
Premium Live chat & Emails plan
$49/month
Enterprise plan
by quote

Pricing plans:

Standard: $12 per team member if billed annually or $15 per team member if billed monthly
Premium: from 20$ per team member if billed annually or from $25 per team member if billed monthly
Enterprise: custom price for 20+ agents

Standard Live chat plan

  • 15$
  • 3 chat auto messages
  • Help Desk
  • Knowledge Base
  • Branded popups
  • Branded widget
  • Full chat customization
  • 1 widget, unlimited domains
  • Live chat support

Standard Live chat & Emails plan

  • 29$
  • 3 chat auto messages
  • 3 email auto messages
  • 1,000 emails per team member
  • Email forwarding
  • Help Desk
  • Branded popups
  • Branded widget
  • Full widget customization
  • 1 widget, unlimited domains
  • Live chat support

Premium Live chat plan

  • 25$
  • Unlimited chat auto messages
  • Help Desk
  • Knowledge Base
  • Unbranded popups
  • Unbranded widget
  • Advanced widget customization
  • 5 widgets, unlimited domains
  • High priority live chat support

Premium Live chat & Emails plan

  • 49$
  • Unlimited chat auto messages
  • Unlimited email auto messages
  • 10,000 emails per team member
  • Email forwarding
  • Help Desk
  • Knowledge Base
  • Unbranded popups
  • Unbranded widget
  • Advanced widget customization
  • 5 widgets, unlimited domains
  • High priority live chat support

What integrations are available for HelpCrunch?

HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:

  • FB Messenger
  • Facebook
  • Twitter
  • Google+
  • WhatsApp
  • Viber
  • Telegram
  • Skype
  • Slack
  • WordPress
  • Magento
  • Google Tag Manager
  • Google Analytics
  • Shopify
  • Tumblr
  • Squarespace
  • PrestaShop
  • Jimdo
  • 3dcart
  • SpaceCraft
  • OpenCart
  • Big Cartel
  • Fluid App
  • Drupal
  • Joomla
  • Zapier
  • Salesforce
  • Zendesk
  • Zoho
  • Mixpanel
  • Segment
  • Wix

User reviews


User reviews in total: 10

9
1
0
0
0

Average Rating:

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The most favorable review

Giacomo De Lorenzo

5 months ago


Pros: The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful. The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

Cons: It's my first experience with a live chat, but i haven't found any issues yet.It's my first experience with a live chat, but i haven't found any issues yet.

The least favorable review

Christophe Chalvin

7 months ago


Pros: Easy to implement on a WordPress, and the plugin is quite light, it will not slow down your pages.

Cons: The free plan is really very limited, but there is no time limit so you can take your time to test the product before

Giacomo De Lorenzo
Report a concern

Published 5 months ago
Verified
user
The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally...



What do you think about this review? Great Poor
Anonymous Reviewer
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Published 6 months ago
Verified
user
The product is easy to understand and use, but there are so many options and they are doing new updates all the time!



What do you think about this review? Great Poor
Christophe Chalvin
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Published 7 months ago
Verified
user
Easy to implement on a WordPress, and the plugin is quite light, it will not slow down your pages.



What do you think about this review? Great Poor
Valdi Sabev
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Published 8 months ago
Verified
user
Very easy to setup the live chat widget on my website. The platform is easy to navigate and to find your way around. I love the popups and auto messages as they are great...



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Anonymous Reviewer
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Published 8 months ago
Verified
user
It has been a smooth experience so far. Here are few highlights:




What do you think about this review? Great Poor
Anonymous Reviewer
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Published 8 months ago

What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Pro
review
- Value/cost is just insane compared to Intercom




What do you think about this review? Great Poor
Helga Zabalkanskaya
Report a concern

Published 10 months ago
Pro
review
Many chat widget customization options



Vendor Reply

Thanks for the review, Helga!


What do you think about this review? Great Poor
Camilla Formisano
Report a concern

Published 10 months ago
Verified
user
All in one customer communication tool




What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 11 months ago
Pro
review
Free version of their live chat is pretty amazing by itself




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