MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

HelpCrunch Review

HelpCrunch
Our score: 8.7 User satisfaction: 100%
Logo of HelpCrunch

What is HelpCrunch?

HelpCrunch is an intelligent and innovative customer communication platform. It manages your complete customer lifecycle right from converting business prospects into customers to driving sales and retaining existing customers. The software is built for web and mobile businesses looking to increase customer loyalty and boost sales through customer interaction. To do so, its solutions include live chat for mobile apps and web, ticketing, marketing automation, and email marketing.

In a single tool, HelpCrunch enables you to leverage multiple communication channels. It unifies your customer service with its live chat, email automation, and help desk. Switching between multiple channels is streamlined and communications are synced in one window. This means you can reply in chat, follow up via email right from the chat window and connect on social media while staying in-context. Conversations, contacts, and leads are unlimited as its offers an easy-to-scale business model with agent-based pricing.

HelpCrunch also shows you a bigger picture of your customers so you can understand each user activities better and connect with the right customer at the right time. Features such as instant messaging and proactive engagement help you increase customer satisfaction and loyalty. It integrates deeply with your product and gives you robust analytics and reporting insights. Additionally, you can provide continuous support with its offline mode to continue generating leads and avoiding having any messages unattended.

Overview of HelpCrunch Benefits

HelpCrunch gives you an all-in-one toolset to leverage your customer service. Here are some of its top benefits:

Drive customer conversion

HelpCrunch helps you initiate the first contact for your prospects through live chat on the web. This gives you the opportunity to turn them into becoming registered active users and highlight your product’s value. You can then convert them into paying customers encouraging them to purchase and administer their purchasing decision at critical moments. This is done through using the in-app messenger to reply to queries, track custom data, and set auto-messages.

Maximize revenue for each customer

Auto-messages empower you to easily upsell and cross-sell with personalized and custom-tailored offers. These are sent via email or in-app messenger. It also streamlines offering help proactively, answering questions instantly, and guiding customers through the signup, installation and checkout process.

Engage customers and leads proactively

Engaging potential leads can be done via email or chat proactively so you don’t have to wait for the visitor to contact you first. HelpCrunch helps you send relevant and custom-picked content such as company news, special offers, and product announcements to keep in touch with your contacts. They can be one-off or automatically triggered based on an individual’s actions.

Optimize seamless communication

Live chat, in-app messenger, auto messages, email automation and ticketing offers seamless communication to your customers. It supports communication in multiple channels while staying in-context of the conversation. Offline mode enables continuous support availability to generate leads and enable customers to leave messages anytime. Hence, this solution is popular among e-commerce, SaaS and web services, and online-to-offline business, among others.

Overview of HelpCrunch Features

  • Live Chat
  • Email Automation
  • Help Desk
  • Ticketing
  • Real-Time Messaging
  • Customer Engagement
  • Customer Conversion
  • Personalized Email Marketing Campaigns
  • Multi-Channel Customer Communication
  • Dashboard
  • Unlimited Conversations, Contacts, and Leads
  • Visitor Targeting
  • Proactive Engagement
  • Chat Ratings
  • Analytics and Reporting
  • Visitor Profiles
  • Personal, Contact, Behavioral Data
  • Workload Distribution
  • Customer Satisfaction Levels
  • Offline Mode
  • Free Chat and Email Support
  • Customer Onboarding Campaign
  • Triggered Auto Messages
  • Customer Data and Actions Tracking
  • Default and Custom Filters
  • Precise Targeting
  • Selective Feedback Collection
  • Product Upsell and Cross-Sell
  • Promo Campaigns
  • Time-Limited Offers
  • Mailbox Forwarding

HelpCrunch Position In Our Categories

Since companies have particular business requirements, it is only logical they abstain from paying for an all-encompassing, ”best” software system. Having said that, it would be almost impossible to try to discover such a software system even among popular software products. The clever thing to undertake is to take note of the several main aspects that require examination like essential features, costing, technical skill levels of staff, organizational size, etc. Next, you must do your research to a full extent. Have a look at some of these HelpCrunch review articles and explore the other software systems in your shortlist more closely. Such comprehensive research ascertain you circumvent unfit software solutions and subscribe to the one which meets all the function you require business requires in sustaining growth.

Position of HelpCrunch in our main categories:

TOP 50

HelpCrunch is one of the top 50 Customer Support Software products

TOP 50

HelpCrunch is one of the 50 Help Desk Software products

HelpCrunch is also listed in the following subcategories:

It's essential to note that hardly any service in the Customer Support Software category is a perfect solution that can match all the needs of various business types, sizes and industries. It may be a good idea to read a few HelpCrunch Customer Support Software reviews first as specific software may excel just in a very small group of applications or be prepared with a really specific type of industry in mind. Others might function with an idea of being simple and intuitive and therefore lack complicated functions welcomed by more experienced users. You can also come across services that focus on a wide group of users and give you a rich feature set, but that frequently comes at a more expensive cost of such a service. Be certain that you're aware of your requirements so that you pick a service that provides specifically the functionalities you search for.

How Much Does HelpCrunch Cost?

HelpCrunch Pricing Plans:

Free Trial

Standard Live chat plan

$15/month

Standard Live chat & Emails plan

$29/month

Premium Live chat plan

$25/month

Premium Live chat & Emails plan

$49/month

Enterprise plan

by quote

Pricing plans:

Standard: $12 per team member if billed annually or $15 per team member if billed monthly
Premium: from 20$ per team member if billed annually or from $25 per team member if billed monthly
Enterprise: custom price for 20+ agents

Standard Live chat plan

  • 15$
  • 3 chat auto messages
  • Help Desk
  • Knowledge Base
  • Branded popups
  • Branded widget
  • Full chat customization
  • 1 widget, unlimited domains
  • Live chat support

Standard Live chat & Emails plan

  • 29$
  • 3 chat auto messages
  • 3 email auto messages
  • 1,000 emails per team member
  • Email forwarding
  • Help Desk
  • Branded popups
  • Branded widget
  • Full widget customization
  • 1 widget, unlimited domains
  • Live chat support

Premium Live chat plan

  • 25$
  • Unlimited chat auto messages
  • Help Desk
  • Knowledge Base
  • Unbranded popups
  • Unbranded widget
  • Advanced widget customization
  • 5 widgets, unlimited domains
  • High priority live chat support

Premium Live chat & Emails plan

  • 49$
  • Unlimited chat auto messages
  • Unlimited email auto messages
  • 10,000 emails per team member
  • Email forwarding
  • Help Desk
  • Knowledge Base
  • Unbranded popups
  • Unbranded widget
  • Advanced widget customization
  • 5 widgets, unlimited domains
  • High priority live chat support

User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpCrunch reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelpCrunch. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Russian

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular HelpCrunch Alternatives

Top Competitors To HelpCrunch By Price

Trending Customer Support Software Reviews

Product name:
Score:
Satisfaction:
7.3
100%
6.8
98%
8.0
98%

HelpCrunch Comparisons

HelpCrunch user reviews

Great product, amazing support

Read full review >
Giacomo De Lorenzo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.04.2019 Company Size: 1-10 Employees Industry: Financial Services

Best tool for CS

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 03.04.2019 Company Size: 1-10 Employees Industry: N/A

Fast & Useful

Read full review >
Christophe Chalvin
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.02.2019 Company Size: N/A Industry: N/A

Exceptional platform and great value for money

Read full review >
Valdi Sabev
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.02.2019 Company Size: 1-10 Employees Industry: Music

A Flawless live chat solution to engage with your customers

Read full review >
Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 30.01.2019 Company Size: 1-10 Employees Industry: Leisure, Travel & Tourism

What are HelpCrunch pricing details?

HelpCrunch Pricing Plans:

Free Trial

Standard Live chat plan

$15/month

Standard Live chat & Emails plan

$29/month

Premium Live chat plan

$25/month

Premium Live chat & Emails plan

$49/month

Enterprise plan

by quote

Pricing plans:

Standard: $12 per team member if billed annually or $15 per team member if billed monthly
Premium: from 20$ per team member if billed annually or from $25 per team member if billed monthly
Enterprise: custom price for 20+ agents

Standard Live chat plan

  • 15$
  • 3 chat auto messages
  • Help Desk
  • Knowledge Base
  • Branded popups
  • Branded widget
  • Full chat customization
  • 1 widget, unlimited domains
  • Live chat support

Standard Live chat & Emails plan

  • 29$
  • 3 chat auto messages
  • 3 email auto messages
  • 1,000 emails per team member
  • Email forwarding
  • Help Desk
  • Branded popups
  • Branded widget
  • Full widget customization
  • 1 widget, unlimited domains
  • Live chat support

Premium Live chat plan

  • 25$
  • Unlimited chat auto messages
  • Help Desk
  • Knowledge Base
  • Unbranded popups
  • Unbranded widget
  • Advanced widget customization
  • 5 widgets, unlimited domains
  • High priority live chat support

Premium Live chat & Emails plan

  • 49$
  • Unlimited chat auto messages
  • Unlimited email auto messages
  • 10,000 emails per team member
  • Email forwarding
  • Help Desk
  • Knowledge Base
  • Unbranded popups
  • Unbranded widget
  • Advanced widget customization
  • 5 widgets, unlimited domains
  • High priority live chat support

What integrations are available for HelpCrunch?

HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:

  • FB Messenger
  • Facebook
  • Twitter
  • Google+
  • WhatsApp
  • Viber
  • Telegram
  • Skype
  • Slack
  • WordPress
  • Magento
  • Google Tag Manager
  • Google Analytics
  • Shopify
  • Tumblr
  • Squarespace
  • PrestaShop
  • Jimdo
  • 3dcart
  • SpaceCraft
  • OpenCart
  • Big Cartel
  • Fluid App
  • Drupal
  • Joomla
  • Zapier
  • Salesforce
  • Zendesk
  • Zoho
  • Mixpanel
  • Segment
  • Wix

HelpCrunch average rating:

Average score
5/5 (10 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Free version of their live chat is pretty amazing by itself A lot of customer tools in a single platform Affordable pricing and scalable per agent billing

CONS: none so far

Reviewed 1 year ago

Read full review >

The least favorable review

PROS: Easy to implement on a WordPress, and the plugin is quite light, it will not slow down your pages.

CONS: The free plan is really very limited, but there is no time limit so you can take your time to test the product before

Reviewed 1 year ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great product, amazing support

Read full review >
Giacomo De Lorenzo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.04.2019 Company Size: 1-10 Employees Industry: Financial Services

PROS: The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful. The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

CONS: It's my first experience with a live chat, but i haven't found any issues yet.It's my first experience with a live chat, but i haven't found any issues yet.

What do you think about this review? Great Poor

Best tool for CS

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 03.04.2019 Company Size: 1-10 Employees Industry: N/A

PROS: The product is easy to understand and use, but there are so many options and they are doing new updates all the time!

CONS: The conducting of emails can be easier.

What do you think about this review? Great Poor

Fast & Useful

Read full review >
Christophe Chalvin
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.02.2019 Company Size: N/A Industry: N/A

PROS: Easy to implement on a WordPress, and the plugin is quite light, it will not slow down your pages.

CONS: The free plan is really very limited, but there is no time limit so you can take your time to test the product before

What do you think about this review? Great Poor

Exceptional platform and great value for money

Read full review >
Valdi Sabev
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.02.2019 Company Size: 1-10 Employees Industry: Music

PROS: Very easy to setup the live chat widget on my website. The platform is easy to navigate and to find your way around. I love the popups and auto messages as they are great marketing tools.

CONS: To have live support available on weekends will be cool.

What do you think about this review? Great Poor

A Flawless live chat solution to engage with your customers

Read full review >
Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 30.01.2019 Company Size: 1-10 Employees Industry: Leisure, Travel & Tourism

PROS: It has been a smooth experience so far. Here are few highlights: - Very easy to install the widget on the website and customise according to your needs - Localization baked in - User authentication mode and ability to send emails directly from the chat are awesome

CONS: No complaints - everything works as expected

What do you think about this review? Great Poor

Nice live chat and in-app messenger

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 22.01.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: - Visually appealing live chat - In-app messaging capabilities - Fair price

CONS: pretty happy with everything

What do you think about this review? Great Poor

We switched from Intercom to HelpCrunch

Read full review >
Ilya Az
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.01.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: - Value/cost is just insane compared to Intercom - All-in-one customer service platform

CONS: our team is happy with everything

What do you think about this review? Great Poor

Great customer communication tool for SaaS

Read full review >
Helga Zabalkanskaya
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 29.11.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Many chat widget customization options Able to connect our product and send in-app messages to the users via Helpcrunch chat There are also neat email marketing automation and ticketing features

CONS: Haven't had any problems with the platform's performance

Vendor reply

Thanks for the review, Helga!

What do you think about this review? Great Poor

‘Great product and very affordable

Read full review >
Camilla Formisano
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.11.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: All in one customer communication tool Pre-chat forms, operating hours and other useful features More affordable than Intercom

CONS: have no complaints so far

What do you think about this review? Great Poor

Great product and very affordable

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.11.2018 Company Size: 11-50 Employees Industry: Telecommunications

PROS: Free version of their live chat is pretty amazing by itself A lot of customer tools in a single platform Affordable pricing and scalable per agent billing

CONS: none so far

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.