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User review of HelpCrunch

Exceptional platform and great value for money

- by Valdi Sabev

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Very easy to setup the live chat widget on my website. The platform is easy to navigate and to find your way around. I love the popups and auto messages as they are great marketing tools.

What aspects are problematic or could work better?

To have live support available on weekends will be cool.

What features/services would you like to see in future versions of this product?

To have a popup without a button so that it can be used just to send a message to visitors with out asking the to click a link.

What specific problems in your company were solved by this product?

Having a live chat widget on my website makes a huge difference and it's essential for any business. Not all clients will take the time to write a full email if they have a question and if there is no live chat you will loose potential clients.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Music

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
  • It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
  • It enabled businesses to evaluate their employees and determine their most reliable as well as underperforming agents.

PRICING & COSTS

What is your total annual cost for using this product?

108

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Customer Management

Complete Customer and Contact Database
5
amazing
Customer Notes with Alerts
5
amazing
Customer Distress
5
amazing
Customer Insights
5
amazing
Agent Ratings
5
amazing
Service Contracts
5
amazing

Collaboration

Internal Social Network
4
very good

Reporting and Analytics

Report Templates
4
very good
Advanced Custom Reports
4
very good
Customizable Dashboards
4
very good
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