What are the best aspects of this product?
Very easy to setup the live chat widget on my website. The platform is easy to navigate and to find your way around. I love the popups and auto messages as they are great marketing tools.
What aspects are problematic or could work better?
To have live support available on weekends will be cool.
What features/services would you like to see in future versions of this product?
To have a popup without a button so that it can be used just to send a message to visitors with out asking the to click a link.
What specific problems in your company were solved by this product?
Having a live chat widget on my website makes a huge difference and it's essential for any business. Not all clients will take the time to write a full email if they have a question and if there is no live chat you will loose potential clients.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
What is the primary use of this product in your company?
How did using this product affect your business goals?
What is your total annual cost for using this product?
How long is your contract with the vendor?