User review of HelpCrunch

Exceptional platform and great value for money

- by Valdi Sabev

What are the best aspects of this product?

Very easy to setup the live chat widget on my website. The platform is easy to navigate and to find your way around. I love the popups and auto messages as they are great marketing tools.

What aspects are problematic or could work better?

To have live support available on weekends will be cool.

What features/services would you like to see in future versions of this product?

To have a popup without a button so that it can be used just to send a message to visitors with out asking the to click a link.

What specific problems in your company were solved by this product?

Having a live chat widget on my website makes a huge difference and it's essential for any business. Not all clients will take the time to write a full email if they have a question and if there is no live chat you will loose potential clients.

Are you a current user of this product?

Yes

How did using this product affect your business goals?

It enabled businesses to provide their customer and potential clients with quick and reliable access to support and information.
It allowed businesses to collect information they need to make smart intelligent decisions to satisfy their customers, improve their products and services, and attain their corporate goals.
It enabled businesses to evaluate their employees and determine their most reliable as well as underperforming agents.

Exceptional platform and great value for money

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