What are the best aspects of this product?
Free version of their live chat is pretty amazing by itself
A lot of customer tools in a single platform
Affordable pricing and scalable per agent billing
What aspects are problematic or could work better?
none so far
What features/services would you like to see in future versions of this product?
Having a Chat bot inside the live chat to answer standard questions from users would be nice
What specific problems in your company were solved by this product?
Thanks to Helpcrunch live chat we can now communicate with our website visitors and customers in real-time. That helps us answer our users' queries and issues much faster.
Are you a current user of this product?
No
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
11-50 Employees
What is your industry?
Telecommunications
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
How did using this product affect your business goals?
What was the cost of implementing this product?
$57
What is your total annual cost for using this product?
$540
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
23% off for subscribing to annual plan
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