- Home Customer Support Software HelpCrunch ‘Great product and very affordable
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User review
of HelpCrunch
‘Great product and very affordable
-
by Camilla Formisano
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
All in one customer communication tool
Pre-chat forms, operating hours and other useful features
More affordable than Intercom
What aspects are problematic or could work better?
have no complaints so far
What features/services would you like to see in future versions of this product?
I'm satisfied with the current functionality, so not looking for any other features as of right now.
What specific problems in your company were solved by this product?
Our team talks to our website visitors and help them to book tours and more trough us.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Intercom
Why did you decide to change it?
Intercom was too expensive and complicated
Are you satisfied with the change?
Yes!
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
