Great tool for automated customer engagement

What are the best aspects of this product?

We are very satisfied with HelpCrunch for our automated system of customer support. Using the application for our mobile application has helped us deal with general and specific queries. Plus, it is simple and easy to use.

What aspects are problematic or could work better?

email campaigns need improvement.

What specific problems in your company were solved by this product?

Centralized communication channel, centralized ticketing system.

Are you a current user of this product?

Yes