Has everything I need in a customer engagement tool

What are the best aspects of this product?

HelpCrunch provides all the features I am looking for in a customer engagement tool at a cheaper price. They have a good documented API and dev docs and their customer support are very informative. Definitely a great alternative for Intercom.

What aspects are problematic or could work better?

Widgets can be confusing when using different browsers.

What specific problems in your company were solved by this product?

Informing customers of our relevant features and offers. Getting customer feedback. Customer onboarding.

Are you a current user of this product?

No