Excellent product with an awesome support team

What are the best aspects of this product?

The platform has great structure and incredible features such as the ability to add custom CSS, set an article to stale, and download articles. I also love that their company listens to its customers' feedback and introduces new features every now and then.

What aspects are problematic or could work better?

I do encounter bugs sometimes, but I guess it's normal with most editors. There was one time I had an extra bullet in the list. I reported the problem to the support team and they did respond and fix it in no time.

What specific problems in your company were solved by this product?

Having a robust knowledge base is crucial in customer support as well as success. And HelpDocs provides us with the tools needed to create one. With great documentation, we are able to educate our new employees and clients easily.

Are you a current user of this product?

Yes