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HelpDocs Review

HelpDocs
Our score: 8.5 User satisfaction: 100%

What is HelpDocs?

HelpDocs is a reliable knowledge base solution designed to help users set up a knowledge base for accessing documents about your products or services. Its main objective is to make sure the team can effectively and continuously provide assistance and support no matter how busy their team members are and wherever they are located at.

HelpDocs delivers the tools for you to come up with help articles to make it easy for your customers to look and access information related to your products or services. The solution allows you to create, modify, rearrange, and publish help documents. You can even optimize them to improve how they are placed and shown on search engines as well as to ensure that your customers can easily understand and consume them regardless of the languages they are using. HelpDocs also integrates with a wide range of business tools and applications to extend the software’s functionalities.

Overview of HelpDocs Benefits

Develop Knowledge Base

HelpDocs makes it possible for you to easily generate a powerful, authoritative, and clean knowledge base where you can store all the information, articles, and contents your customers need so they can understand your products or services better. The solution gives you full control over your own knowledge base, allowing you to define and configure how the help articles and contents contained in it look and function.

Help Articles Creation

The knowledge base solution streamlines all the activities and tasks you and your team is executing when it comes to generating and managing help articles and contents, providing essential features and capabilities that make the process of providing assistance and support to customers as effortless as possible on your part. The solution has a built-in text editing tool which you can use to intuitively write help articles. As you generate help articles and contents, you can organize and arrange them in any way you want. You’ll be able to do this by creating categories and subcategories. This way, your customers won’t find it difficult to search and consume whatever information and articles they need.

Collaborate Teams

Building a great and rich knowledge base is a collective effort. This means you must be able to systematically set up and manage a team of individuals who are in charge of producing, editing, updating, and publishing help articles and contents. Fortunately, HelpDocs includes a capability which enables you to invite team members and assign specific roles or tasks to each of them. You can also set and grant access and permission levels to team members so they can concentrate on doing their tasks better and be restricted from accessing information, contents, and functionalities that are not related to their assigned roles.

Extend Knowledge Base

HelpDocs extends your knowledge base to the everyday business tools and applications you are using. You can integrate HelpDocs with Intercom, a messaging application used by sales, marketing, and support teams for customer interactions and engagements. Another communication tool you can integrate HelpDocs with is Front. This is a tool that provides you with a single inbox where messages coming from various channels like email, chat, text, web or mobile application, and social media are all organized. You can also integrate HelpDocs with Slack especially when you and your team are doing knowledge base management tasks such as creating, editing, updating, and publishing help articles and contents.

Overview of HelpDocs Features

  • Knowledgebase
  • Search
  • Analytics
  • Native integrations
  • Widget API
  • Audit trail
  • Team accounts

HelpDocs Position In Our Categories

Because businesses have their own business wants, it is logical that they steer clear of getting a one-size-fits-all, ”best” business program. However, it is nearly futile to try to discover such application even among popular software systems.
The practicable step to do should be to jot down the numerous critical factors which call for a investigation such as essential features, plans, skill ability of the users, business size, etc. The second step is, you should perform the product research systematically. Go over some HelpDocs evaluations and look into each of the software solutions in your list in detail. Such detailed research ensure you circumvent poorly fit software solutions and select the one which meets all the function you require company requires to achieve growth.

Position of HelpDocs in our main categories:

TOP 20

HelpDocs is one of the top 20 Knowledge Management Software products

If you are interested in HelpDocs it could also be beneficial to analyze other subcategories of Knowledge Management Software gathered in our database of SaaS software reviews.

Since each organization has particular business needs, it is sensible for them to desist from seeking a one-size-fits-all faultless software system. Needless to say, it would be useless to try to find such a platform even among widely used software solutions. The intelligent thing to do would be to list the various important factors that need consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some HelpDocs Knowledge Management Software reviews and check out each of the other systems in your shortlist in detail. Such exhaustive groundwork can ensure you weed out ill-fitting applications and select the solution that offers all the aspects you require for business success.

How Much Does HelpDocs Cost?

HelpDocs Pricing Plans:

Free Trial

Starter

$49/month

Pro

$99/month

Growth

$199/month

HelpDocs provides three SMB and enterprise pricing plans. The pricing of the plans varies based on the number of team accounts you can set up, and the plans are available either through a monthly or annual subscription. Give the details a look, and select the plan suited to your own knowledge base management needs:

Starter – $49/month or $468/year

  • 5 team accounts
  • Unlimited website visitors
  • Unlimited help articles
  • Analytics within 30 days
  • Custom domain with SSL
  • Read-only API access
  • Integrate HelpDocs with your existing business tools
  • Custom CSS

Pro – $99/month or $948/year

  • 25 team accounts
  • All Standard features
  • Translate help articles to multiple languages
  • Lighthouse widget
  • Analytics within 90 days
  • Address 404-page issues
  • Custom HTML templates
  • Own domain

Growth – $199/month or $2,028/year

  • Set up 50 team accounts
    • Additional user – $100/100 extra users
  • Analytics within a period of 180 days
  • Single sign-on access
  • Advanced permissions

User Satisfaction

Positive Social Media Mentions 2
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpDocs reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelpDocs. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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HelpDocs Comparisons

What are HelpDocs pricing details?

HelpDocs Pricing Plans:

Free Trial

Starter

$49/month

Pro

$99/month

Growth

$199/month

HelpDocs provides three SMB and enterprise pricing plans. The pricing of the plans varies based on the number of team accounts you can set up, and the plans are available either through a monthly or annual subscription. Give the details a look, and select the plan suited to your own knowledge base management needs:

Starter – $49/month or $468/year

  • 5 team accounts
  • Unlimited website visitors
  • Unlimited help articles
  • Analytics within 30 days
  • Custom domain with SSL
  • Read-only API access
  • Integrate HelpDocs with your existing business tools
  • Custom CSS

Pro – $99/month or $948/year

  • 25 team accounts
  • All Standard features
  • Translate help articles to multiple languages
  • Lighthouse widget
  • Analytics within 90 days
  • Address 404-page issues
  • Custom HTML templates
  • Own domain

Growth – $199/month or $2,028/year

  • Set up 50 team accounts
    • Additional user – $100/100 extra users
  • Analytics within a period of 180 days
  • Single sign-on access
  • Advanced permissions

What integrations are available for HelpDocs?

HelpDocs integrates with the following applications:

  • Slack
  • Front
  • Intercom
  • Gorgias
  • Belco
  • Doorbell
  • Disqus
  • Smooch
  • Elevio
  • Google Analytics
  • Aptrinsic
  • Drift
  • Segment
  • Statuspage
  • Chatra
  • GoSquared
  • LiveChat
  • Crisp
  • LucidChart
  • Kommunicate
  • Feedier
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Reviewed By Louie Andre
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