HelpDocs Review

Develop Knowledge Base

HelpDocs makes it possible for you to easily generate a powerful, authoritative, and clean knowledge base where you can store all the information, articles, and contents your customers need so they can understand your products or services better. The solution gives you full control over your own knowledge base, allowing you to define and configure how the help articles and contents contained in it look and function.

Help Articles Creation

The knowledge base solution streamlines all the activities and tasks you and your team is executing when it comes to generating and managing help articles and contents, providing essential features and capabilities that make the process of providing assistance and support to customers as effortless as possible on your part. The solution has a built-in text editing tool which you can use to intuitively write help articles. As you generate help articles and contents, you can organize and arrange them in any way you want. You’ll be able to do this by creating categories and subcategories. This way, your customers won’t find it difficult to search and consume whatever information and articles they need.

Collaborate Teams

Building a great and rich knowledge base is a collective effort. This means you must be able to systematically set up and manage a team of individuals who are in charge of producing, editing, updating, and publishing help articles and contents. Fortunately, HelpDocs includes a capability which enables you to invite team members and assign specific roles or tasks to each of them. You can also set and grant access and permission levels to team members so they can concentrate on doing their tasks better and be restricted from accessing information, contents, and functionalities that are not related to their assigned roles.

Extend Knowledge Base

HelpDocs extends your knowledge base to the everyday business tools and applications you are using. You can integrate HelpDocs with Intercom, a messaging application used by sales, marketing, and support teams for customer interactions and engagements. Another communication tool you can integrate HelpDocs with is Front. This is a tool that provides you with a single inbox where messages coming from various channels like email, chat, text, web or mobile application, and social media are all organized. You can also integrate HelpDocs with Slack especially when you and your team are doing knowledge base management tasks such as creating, editing, updating, and publishing help articles and contents.