All the features you need and nothing you don’t

What are the best aspects of this product?

Helpjuice provided a customizable KB platform as a standalone solution. We didn’t have to incur the extra cost of a feature that was not helpful. Also, it was affordable and one of the easiest solutions to get up and running.

What aspects are problematic or could work better?

Helpjuice APIs are not “very” nice. We have a lot of bots in place, and we would love Helpjuice to add more APIs to helps us access info from our KB using these bots.

What specific problems in your company were solved by this product?

Generally, most knowledge base platforms come attached to a ticketing system. Owing to our nature of services and existing support systems, a ticketing system was overkill, but a KB platform was fundamental. We needed a solution that delivers KB features without adding the complexity of a ticketing system.

Are you a current user of this product?

Yes