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Helpjuice Review

Helpjuice
Our score: 8.6 User satisfaction: 100%

What is Helpjuice?

Helpjuice is a cloud-based knowledge management solution that can be used by companies to create and maintain knowledge bases. The created knowledge base can be used by both company employees as well as external customers.

The system enables users to access all data from a single location. Customers can use the searchable knowledge base to resolve doubts and issues on their own without needing to get in touch with a support agent. It likewise supports tool and control customization, while allowing users to customize knowledge bases. Role-based permissions are controlled by the system while monitoring knowledge base contributors.

Helpjuice can be used by companies in a range of industries. Prominent customers include Walmart, Bench, MoneyGram, BitPay, Gumroad, and Stanford University.

Overview of Helpjuice Benefits

You can assign different access levels such as staff only, URL-based, specific users, and public. Members can group the content in the knowledge base and set the order of presentation to users. The system provides analytics features to filter data and enhance customer support. Sophisticated analytics tools including visual analytics help to derive actionable data and insights.

Financial services companies, educational institutions, and other businesses can use the product to create and maintain a centralized repository of useful content. The platform helps companies to reduce support expenses as customers will be able to resolve many issues on their own using the knowledge base. Helpjuice supports content grouping and document tagging functions that help to enhance findability and user experience.

The app is suitable for remote teams and offers features such as styling tools, customization, performance tracking, and user access controls. The simple and easy to use interface allows you to navigate and go where you want with a few clicks. Smart instant search knows what you’re looking for, before you’re done typing. Advanced analytics filter and show you data that is useful and help you enhance your support. Robust customization controls and tools help you to provide your knowledge base with the look and feel of your company.

Helpjuice is suitable for remote teams as you can invite others to work with you, set their permission, and monitor their contributions to learn who are the top contributors to the knowledge base and why. The vendor’s customer support reps will help you create the perfect customized knowledge base for your needs. You can easily create your knowledge base in minutes and decide what goes public and what stays internal with a few clicks without needing coding skills.

Overview of Helpjuice Features

  • Advanced analytics
  • Auto-updates
  • Collaboration
  • Content library
  • Content repository
  • Custom branding
  • Customization tools
  • Dashboard
  • Data management
  • Document management
  • Document tagging
  • Full text search
  • Knowledge base
  • Self-learning
  • Self-service portal
  • Set user permissions
  • Smart instant search
  • Tags & keywords
  • Track activity
  • Visual analytics

Helpjuice Position In Our Categories

Since businesses have special business wants, it is reasonable that they steer clear of settling on an all-in-one, ”best” business program. At any rate, it would be difficult to find such application even among branded software systems. The practical thing to undertake should be to jot down the various critical aspects that merit analysis including crucial features, price terms, technical skill capability of staff members, organizational size, etc. The second step is, you must conduct the research to a full extent. Go over some of these Helpjuice reviews and scrutinize each of the software products in your list in detail. Such detailed research ensures you weed out unsuitable apps and choose the system which provides all the aspects you require business requires.

Position of Helpjuice in our main categories:

TOP 100

Helpjuice is one of the top 100 Customer Support Software products

TOP 20

Helpjuice is one of the 20 Knowledge Management Software products

If you are interested in Helpjuice it might also be beneficial to check out other subcategories of Customer Support Software listed in our base of SaaS software reviews.

Organizations have different wants and requirements and no software solution can be perfect in such a situation. It is useless to try to find a perfect off-the-shelf software system that fulfills all your business requirements. The intelligent thing to do would be to customize the solution for your unique needs, employee skill levels, budget, and other factors. For these reasons, do not hurry and invest in well-publicized leading systems. Though these may be widely used, they may not be the ideal fit for your particular requirements. Do your homework, investigate each short-listed platform in detail, read a few Helpjuice Customer Support Software reviews, speak to the vendor for clarifications, and finally settle for the application that offers what you need.

How Much Does Helpjuice Cost?

Helpjuice Pricing Plans:

Free Trial

Basic Plan

$55/month

Business Plan

$199/month

Scale Plan

$249/month

Enterprise Plan

By quote

Helpjuice offers a 14-day free trial and four enterprise pricing packages:

Basic Plan – $55/month

  • 2,000 searches
  • 2 collaborators/users
  • Basic Customization (you can use themes, but cannot edit HTML/CSS)

Business Plan – $199/month

  • 9,000 searches
  • 30 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support

Scale Plan – $249/month

  • 20,000 searches
  • 60 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99 % uptime SLA

Enterprise Plan – By quote

  • Unlimited searches
  • Unlimited collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • Single sign on
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99% uptime SLA

User Satisfaction

Positive Social Media Mentions 8
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpjuice reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helpjuice. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Helpjuice Comparisons

Helpjuice user reviews

Helpjuice transformed customer service

Read full review >
Mikel
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.10.2019 Company Size: Industry: N/A

Snugly fits into our existing support setup

Read full review >
Deondre
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 27.10.2019 Company Size: Industry: Computer Software

Saving time with Helpjuice KB

Read full review >
Claudine
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 11.10.2019 Company Size: Industry: Computer Software

The interface is the best feature

Read full review >
Delpha
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.10.2019 Company Size: 1-10 Employees Industry: N/A

Easy to Use

Read full review >
Telly
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 14.09.2019 Company Size: 11-50 Employees Industry: Internet

What are Helpjuice pricing details?

Helpjuice Pricing Plans:

Free Trial

Basic Plan

$55/month

Business Plan

$199/month

Scale Plan

$249/month

Enterprise Plan

By quote

Helpjuice offers a 14-day free trial and four enterprise pricing packages:

Basic Plan – $55/month

  • 2,000 searches
  • 2 collaborators/users
  • Basic Customization (you can use themes, but cannot edit HTML/CSS)

Business Plan – $199/month

  • 9,000 searches
  • 30 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support

Scale Plan – $249/month

  • 20,000 searches
  • 60 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99 % uptime SLA

Enterprise Plan – By quote

  • Unlimited searches
  • Unlimited collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • Single sign on
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99% uptime SLA

What integrations are available for Helpjuice?

Helpjuice integrates with the following business systems and applications:

  • Intercom
  • Shopify
  • Squarespace
  • WordPress
  • Olark

Helpjuice average rating:

Average score
4.4/5 (10 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Telly

PROS: First, the implementation was as easy as pie, thanks to the amazing support team. Second, Helpjuice provides a user-friendly interface for employees to add or update articles. The design tools help us keep our organizational knowledge fresh and rich. Not just that, the Helpjuice analytics tools are quite amazing as they help us know how employees are consuming knowledge. Overall, with Helpjuice, we have created a new focus and all our teams and employees are on the same page.

CONS: Do we have a concern about this product? It’s a weak yes because everything we wanted was granted. However, we would like to see more integrations in the future. But for now, we are quite comfortable with the available features.

Reviewed 6 months ago

Read full review >

The least favorable review

Brady

PROS: For us, the most intriguing aspect of Helpjuice is its customizability. The product offered powerful customization options that allowed us to imprint our own branding. From logos to colors, we changed nearly all aspects to create a custom knowledge base. We love the neat organization of content on the knowledge base. It makes everything easily accessible. Just what we need for our customers!!! Our support staff is reaping the reward, too. The introduction of the self-service KB platform cut the call queues, allowing support agents to handle more complex issues.

CONS: Helpjuice offers fast search; there is no doubt about that. But, we would like to see a much more robust search algorithm capable of searching virtually any file. Even if it means incurring slightly higher fees, we will not mind so long as it’s below what competitors charge.

Reviewed 7 months ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Helpjuice transformed customer service

Read full review >
Mikel
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.10.2019 Company Size: Industry: N/A

PROS: Since I implemented Helpjuice I have received fewer requests for customer service so I could focus on other tasks.

CONS: It would be great if the price is not so steep.

What do you think about this review? Great Poor

Snugly fits into our existing support setup

Read full review >
Deondre
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 27.10.2019 Company Size: Industry: Computer Software

PROS: We benchmarked numerous KB providers, but only a few could match our needs. Of the few that had the functionalities we were looking for, none weighed up with Helpjuice in terms of cleanliness, performance, and simplicity. Better still, Helpjuice was the safest bet for us because it worked seamlessly with the existing helpdesk system. Today, we have a fully customized KB, and our customers love the speed and efficiency of searches.

CONS: We got bogged down by setup so we needed to contact HelpJuice support. Good thing it was top class, and the agent was very helpful.

What do you think about this review? Great Poor

Saving time with Helpjuice KB

Read full review >
Claudine
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 11.10.2019 Company Size: Industry: Computer Software

PROS: After a long selection process--reviewing customer reviews and using trial versions--we finally settled for Helpjuice. The product stood out for use for various reasons: It provided advanced features; We had the best-in-class service throughout the sales process. It’s been four months now since Helpjuice was set up, and already we are reaping the rewards. We have seen a positive turnaround in our learning process: it’s easier and full of fun. The platform has expedited knowledge sharing and empowered us to deliver digital training more effectively. Besides, employees are spending a fraction of the time they use to before HelpJuice intervention.

CONS: Our only quibble is the Helpjuice algorithm. I wish the search engine were more intuitive than it is right now. However, the vendor’s roadmap has given us hope, and the innovations ahead are mesmerizing.

What do you think about this review? Great Poor

The interface is the best feature

Read full review >
Delpha
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: The interface is done nicely so we were able to build a database for internal use quickly. There are plenty of customization options so we can enrich articles with multimedia content. The answer editor may also be familiar with other people who are exposed to WordPress. Additionally, it ensures that information is accessible to people with the organization of categories. Even Helpjuice's own support team is magnificent. They are easily contacted via the chat bubble that we can see on every page so it is easy to request assistance. Overall, Helpjuice is an awesome software to work with.

CONS: The price is too steep for the current set of packages compared to other helpdesk platforms.

What do you think about this review? Great Poor

Easy to Use

Read full review >
Telly
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 14.09.2019 Company Size: 11-50 Employees Industry: Internet

PROS: First, the implementation was as easy as pie, thanks to the amazing support team. Second, Helpjuice provides a user-friendly interface for employees to add or update articles. The design tools help us keep our organizational knowledge fresh and rich. Not just that, the Helpjuice analytics tools are quite amazing as they help us know how employees are consuming knowledge. Overall, with Helpjuice, we have created a new focus and all our teams and employees are on the same page.

CONS: Do we have a concern about this product? It’s a weak yes because everything we wanted was granted. However, we would like to see more integrations in the future. But for now, we are quite comfortable with the available features.

What do you think about this review? Great Poor

Great software

Read full review >
Sydnee
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.09.2019 Company Size: 51-100 Employees Industry: N/A

PROS: The software is sophisticated and the design is clean. Its reports are awesome because they show us the status of our website and support. It is a cut above the knowledgebase platform we used previously (Salesforce).

CONS: The support team of Helpjuice can be slow to respond to our queries. When it comes to our website concerns, the formats for articles are slightly off compared with the published layout. Other than that, there are minor problems that do not have a huge impact on our opinion of the solution.

What do you think about this review? Great Poor

It’s customizable

Read full review >
Brady
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 09.09.2019 Company Size: 11-50 Employees Industry: Internet

PROS: For us, the most intriguing aspect of Helpjuice is its customizability. The product offered powerful customization options that allowed us to imprint our own branding. From logos to colors, we changed nearly all aspects to create a custom knowledge base. We love the neat organization of content on the knowledge base. It makes everything easily accessible. Just what we need for our customers!!! Our support staff is reaping the reward, too. The introduction of the self-service KB platform cut the call queues, allowing support agents to handle more complex issues.

CONS: Helpjuice offers fast search; there is no doubt about that. But, we would like to see a much more robust search algorithm capable of searching virtually any file. Even if it means incurring slightly higher fees, we will not mind so long as it’s below what competitors charge.

What do you think about this review? Great Poor

Responsive Support Team

Read full review >
Berry
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 28.08.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: While installing Helpjuice is simple, I knew it was easy for things to get out of hand. As a result, I didn’t want to walk the road alone and had to contact Helpjuice support staff to help me get the setup done. The customer service agent was very responsive. She answered all my questions the way a non-techie can understand them. Everything went as planned. I can say the quality of support was above board.

CONS: I use Salesforce a lot, and I would like to see native Helpjuice integration with Salesforce.

What do you think about this review? Great Poor

All the features you need and nothing you don’t

Read full review >
Chad
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 27.08.2019 Company Size: 11-50 Employees Industry: Automotive

PROS: Helpjuice provided a customizable KB platform as a standalone solution. We didn’t have to incur the extra cost of a feature that was not helpful. Also, it was affordable and one of the easiest solutions to get up and running.

CONS: Helpjuice APIs are not “very” nice. We have a lot of bots in place, and we would love Helpjuice to add more APIs to helps us access info from our KB using these bots.

What do you think about this review? Great Poor

Marvelous helpdesk solution

Read full review >
Gardner
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 23.08.2019 Company Size: Industry: Internet

PROS: The search function is awesome because it provides accurate results that enable us to resolve our problems quickly.

CONS: Some customization options require a bit of technical knowledge regarding HTML and coding. But Helpjuice is very helpful when you need customizations so you do not have to do it yourself.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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