Price

$55

Logo of Helpjuice
Ask Vendor A QuestionFind A Better App

Helpjuice REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.6

What is Helpjuice?

Helpjuice is a cloud-based knowledge management solution that can be used by companies to create and maintain knowledge bases. The created knowledge base can be used by both company employees as well as external customers.

Helpjuice allows you to centralize all information in a single knowledge base and provide access to your company employees. Customers can use the searchable knowledge base to resolve doubts and issues on their own without needing to contact a customer support agent. The system offers search feature and supports customization of controls and tools. You can easily customize the knowledge base with your colors and logo. Administrators can give role-based permissions and monitor the performance of leading contributors to the knowledge base. Plus, contributors can tag the documents with keywords to improve findability.

Helpjuice can be used by companies in a range of industries. Prominent customers include Walmart, Bench, MoneyGram, BitPay, Gumroad, and Stanford University.

Overview of Helpjuice Benefits

You can assign different access levels such as staff only, URL-based, specific users, and public. Members can group the content in the knowledge base and set the order of presentation to users. The system provides analytics features to filter data and enhance customer support. Sophisticated analytics tools including visual analytics help to derive actionable data and insights.

Financial services companies, educational institutions, and other businesses can use the product to create and maintain a centralized repository of useful content. The platform helps companies to reduce support expenses as customers will be able to resolve many issues on their own using the knowledge base. Helpjuice supports content grouping and document tagging functions that help to enhance findability and user experience.

The app is suitable for remote teams and offers features such as styling tools, customization, performance tracking, and user access controls. The simple and easy to use interface allows you to navigate and go where you want with a few clicks. Smart instant search knows what you’re looking for, before you’re done typing. Advanced analytics filter and show you data that is useful and help you enhance your support. Robust customization controls and tools help you to provide your knowledge base with the look and feel of your company.

Helpjuice is suitable for remote teams as you can invite others to work with you, set their permission, and monitor their contributions to learn who are the top contributors to the knowledge base and why. The vendor’s customer support reps will help you create the perfect customized knowledge base for your needs. You can easily create your knowledge base in minutes and decide what goes public and what stays internal with a few clicks without needing coding skills.

Overview of Helpjuice Features

  • Advanced analytics
  • Auto-updates
  • Collaboration
  • Content library
  • Content repository
  • Custom branding
  • Customization tools
  • Dashboard
  • Data management
  • Document management
  • Document tagging
  • Full text search
  • Knowledge base
  • Self-learning
  • Self-service portal
  • Set user permissions
  • Smart instant search
  • Tags & keywords
  • Track activity
  • Visual analytics

Helpjuice Position In Our Categories

Position of Helpjuice in our main categories:

50

Helpjuice is one of the top 50 Customer Support Software products

50

Helpjuice is one of the top 50
Customer Support Software products


If you are interested in Helpjuice it may also be a good idea to examine other subcategories of Best Customer Support Software listed in our database of B2B software reviews.Live Chat Software, Remote Support Software, IT Service Management Software

Since each organization has specific business needs, it is prudent for them to refrain from seeking a one-size-fits-all ideal software solution. Needless to say, it would be futile to try to find such an app even among market-leading software solutions. The smart thing to do would be to jot down the various essential factors that need consideration such as main features, budget, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Helpjuice reviews and look into each of the other solutions in your shortlist in detail. Such comprehensive research can make sure you discard ill-fitting systems and select the system that offers all the aspects you require for business success.

How Much Does Helpjuice Cost?

Helpjuice Pricing Plans:

Helpjuice offers a 14-day free trial and four enterprise pricing packages:

Basic Plan – $55/month

  • 2,000 searches
  • 2 collaborators/users
  • Basic Customization (you can use themes, but cannot edit HTML/CSS)

Business Plan – $199/month

  • 9,000 searches
  • 30 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support

Scale Plan – $249/month

  • 20,000 searches
  • 60 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99 % uptime SLA

Enterprise Plan – By quote

  • Unlimited searches
  • Unlimited collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • Single sign on
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99% uptime SLA

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpjuice reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helpjuice. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

8

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING

What are Helpjuice pricing details?

Helpjuice Pricing Plans:

Helpjuice offers a 14-day free trial and four enterprise pricing packages:

Basic Plan – $55/month

  • 2,000 searches
  • 2 collaborators/users
  • Basic Customization (you can use themes, but cannot edit HTML/CSS)

Business Plan – $199/month

  • 9,000 searches
  • 30 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support

Scale Plan – $249/month

  • 20,000 searches
  • 60 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99 % uptime SLA

Enterprise Plan – By quote

  • Unlimited searches
  • Unlimited collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • Single sign on
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99% uptime SLA

What integrations are available for Helpjuice?

Helpjuice integrates with the following business systems and applications:

  • Intercom
  • Shopify
  • Squarespace
  • WordPress
  • Olark

User reviews


No reviews yet

0
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified