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Helpjuice REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.6

What is Helpjuice?

Helpjuice is a cloud-based knowledge management solution that can be used by companies to create and maintain knowledge bases. The created knowledge base can be used by both company employees as well as external customers.

The system enables users to access all data from a single location. Customers can use the searchable knowledge base to resolve doubts and issues on their own without needing to get in touch with a support agent. It likewise supports tool and control customization, while allowing users to customize knowledge bases. Role-based permissions are controlled by the system while monitoring knowledge base contributors.

Helpjuice can be used by companies in a range of industries. Prominent customers include Walmart, Bench, MoneyGram, BitPay, Gumroad, and Stanford University.

Overview of Helpjuice Benefits

You can assign different access levels such as staff only, URL-based, specific users, and public. Members can group the content in the knowledge base and set the order of presentation to users. The system provides analytics features to filter data and enhance customer support. Sophisticated analytics tools including visual analytics help to derive actionable data and insights.

Financial services companies, educational institutions, and other businesses can use the product to create and maintain a centralized repository of useful content. The platform helps companies to reduce support expenses as customers will be able to resolve many issues on their own using the knowledge base. Helpjuice supports content grouping and document tagging functions that help to enhance findability and user experience.

The app is suitable for remote teams and offers features such as styling tools, customization, performance tracking, and user access controls. The simple and easy to use interface allows you to navigate and go where you want with a few clicks. Smart instant search knows what you’re looking for, before you’re done typing. Advanced analytics filter and show you data that is useful and help you enhance your support. Robust customization controls and tools help you to provide your knowledge base with the look and feel of your company.

Helpjuice is suitable for remote teams as you can invite others to work with you, set their permission, and monitor their contributions to learn who are the top contributors to the knowledge base and why. The vendor’s customer support reps will help you create the perfect customized knowledge base for your needs. You can easily create your knowledge base in minutes and decide what goes public and what stays internal with a few clicks without needing coding skills.

Overview of Helpjuice Features

  • Advanced analytics
  • Auto-updates
  • Collaboration
  • Content library
  • Content repository
  • Custom branding
  • Customization tools
  • Dashboard
  • Data management
  • Document management
  • Document tagging
  • Full text search
  • Knowledge base
  • Self-learning
  • Self-service portal
  • Set user permissions
  • Smart instant search
  • Tags & keywords
  • Track activity
  • Visual analytics

Helpjuice Position In Our Categories

Position of Helpjuice in our main categories:

50

Helpjuice is one of the top 50 Customer Support Softwareproducts

Top
20

Helpjuice is one of the 20 Knowledge Management Softwareproducts

50

Helpjuice is one of the 50
Customer Support Software products

20

Helpjuice is one of the 20
Knowledge Management Software products


If you are interested in Helpjuice it could also be sensible to check out other subcategories of Best Customer Support Software listed in our database of B2B software reviews.Call Center Software, Live Chat Software, Help Desk & Ticketing Software

It's important to note that hardly any software in the Customer Support Software category is a perfect solution able to meet all the requirements of all business types, sizes and industries. It may be a good idea to read a few Helpjuice reviews first as certain software can dominate exclusively in a very narrow set of applications or be created with a very specific type of industry in mind. Others might function with a goal of being easy and intuitive and therefore lack advanced functions needed by more experienced users. There are also services that cater to a wide group of users and provide a rich feature base, but this in most cases comes at a more expensive price of such a solution. Be certain that you're aware of your requirements so that you get a solution that provides all the elements you search for.

How Much Does Helpjuice Cost?

Helpjuice Pricing Plans:
Free trial
Basic Plan
$55/month
Business Plan
$199/month
Scale Plan
$249/month
Enterprise Plan
By quote

Helpjuice offers a 14-day free trial and four enterprise pricing packages:

Basic Plan – $55/month

  • 2,000 searches
  • 2 collaborators/users
  • Basic Customization (you can use themes, but cannot edit HTML/CSS)

Business Plan – $199/month

  • 9,000 searches
  • 30 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support

Scale Plan – $249/month

  • 20,000 searches
  • 60 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99 % uptime SLA

Enterprise Plan – By quote

  • Unlimited searches
  • Unlimited collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • Single sign on
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99% uptime SLA

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpjuice reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helpjuice. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

8

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING

What are Helpjuice pricing details?

Helpjuice Pricing Plans:
Free trial
Basic Plan
$55/month
Business Plan
$199/month
Scale Plan
$249/month
Enterprise Plan
By quote

Helpjuice offers a 14-day free trial and four enterprise pricing packages:

Basic Plan – $55/month

  • 2,000 searches
  • 2 collaborators/users
  • Basic Customization (you can use themes, but cannot edit HTML/CSS)

Business Plan – $199/month

  • 9,000 searches
  • 30 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support

Scale Plan – $249/month

  • 20,000 searches
  • 60 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99 % uptime SLA

Enterprise Plan – By quote

  • Unlimited searches
  • Unlimited collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • Single sign on
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99% uptime SLA

What integrations are available for Helpjuice?

Helpjuice integrates with the following business systems and applications:

  • Intercom
  • Shopify
  • Squarespace
  • WordPress
  • Olark

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